VIRGINIA BEACH, Va. — Effective Wednesday, Nov. 16, 2016, the Disaster Recovery Centers (DRC) in Virginia Beach will begin operating under new hours. The new operating hours are 8 a.m. to 7 p.m., seven days a week.

Disaster survivors are urged to register with FEMA right away, and can visit the DRC nearest them or call the FEMA help line at 800-621-3362 for assistance. To find a DRC location closest to you, go to: https://www.fema.gov/disaster-recovery-centers and click on ‘Search for a Disaster Recovery Center.’

DRCs are operated by the Virginia Department of Emergency Management (VDEM) and the Federal Emergency Management Agency (FEMA). The centers provide FEMA registration assistance and disaster information to residents in the cities of Chesapeake, Newport News, Norfolk and Virginia Beach with damage from Hurricane Matthew.

Specialists at the recovery centers can review applicant cases, answer questions about claims, review information needed to process claims, and talk with a U.S. Small Business Administration representative.

These disaster centers are open Monday through Sunday until further notice:

Starting Wednesday:

Virginia Beach: 8 a.m. to 7 p.m.

                      Meyera E. Oberndorf Central Library

                      4100 Virginia Beach Blvd

                      Virginia Beach, VA 23452

                      Enter main door, turn right, near Cafe

Chesapeake: 8 a.m. to 6 p.m.

                      Chesapeake Department of Human Services

                      City of Chesapeake

                      100 Outlaw St.

                      Chesapeake, VA 23320

                      Enter main door, turn right

Norfolk: 8 a.m. to 6 p.m.

  Norfolk City Work Force Development Center

  201 Little Creek Road

  Room 208

  Norfolk, VA 23505

You don’t need to visit a DRC to register for Federal assistance, survivors can register online at www.disasterassistance.gov, on the FEMA Mobile App, or by calling 800-621-3362. TTY users can call 800-462-7585. Phone lines are open daily from 7 a.m. to 11 p.m. EDT until further notice. Help is available in almost any language.

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. Virginians seeking information about disaster-related services needs should call Virginia 211, a statewide information and referral service.

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Virginia Beach Disaster Recovery Center Hours Change

BATON ROUGE, La — For Louisiana flood survivors, recovery may include short-term FEMA assistance. Keep in mind that FEMA’s housing assistance comes with periodic checks on the need for continued help—and housing plans. Recovery is about planning.

Applicants may qualify for continued assistance if they demonstrate their need and develop a longer-term or permanent housing plan or demonstrate progress in one. A contractor’s estimate on repairs or a report on repairs can point to progress. Applicants need to keep rental receipts, canceled checks or money orders showing proper use of previous rental assistance. Recovery progress can be marked by accepting the first offer of adequate, alternate housing when it becomes available.

FEMA housing occupants with no housing plans will be given information and tools to help them find available housing. The FEMA helpline at 800-621-FEMA (3362) or TTY, at 800-462-7585 can assist with a list of rental properties. For a rental-unit database, check https://asd.fema.gov/inter/hportal/home.htm. Survivors should keep in contact with their insurance companies, their case managers if assigned, and with FEMA; each may open a door to another recovery opportunity.

FEMA aims to be a good steward of taxpayer dollars by requiring applicants to demonstrate they have a continuing need for temporary assistance. Applications for continued assistance will be mailed to homeowners. Renters can call the FEMA helpline and ask for an application. Renters need to contact their previous landlords to find out if they will be permitted to move back into their former units.

Recovery for many Louisiana flood survivors began with finding a place to stay, a temporary refuge. With others it began with removing debris, mucking out a home or re-opening a business.  Each recovery story has a beginning, a middle and an outcome defined by a more stable situation. FEMA’s assistance will not make Louisiana flood survivors whole again, but can help in making the first few important steps to recovery.

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Recovery Includes a Plan for Long-Term Housing

TALLAHASSEE, Fla.– Survivors rebuilding their lives from Hurricane Hermine have 14 days left to register for federal disaster assistance. The storm caused widespread damage along Florida’s western coastline, and the State of Florida, the Federal Emergency Management Agency (FEMA) and the U.S. Small Business Administration (SBA) continue to support individual and family recovery efforts.

Individuals who have underinsured or uninsured damages or losses from Hurricane Hermine and who live in the 11 eligible counties still have until Monday, Nov. 28, to register for FEMA assistance. The counties included in the federal disaster declaration are Citrus, Dixie, Hernando, Hillsborough, Leon, Levy, Manatee, Pasco, Pinellas, Taylor and Wakulla.

Register online at DisasterAssistance.gov or by calling 800-621-3362, which is Video Relay Service (VRS) accessible. Survivors who are deaf, hard of hearing or who have difficulty speaking may call TTY 800-462-7585. Helpline hours are 7 a.m. to 10 p.m., seven days a week, until further notice. Multilingual operators are available (press 2 for Spanish).

Don’t wait to register. Applying for federal disaster assistance now may help if you still have unmet needs after receiving your insurance payment. While FEMA cannot duplicate assistance covered by insurance, you may still be eligible for assistance for losses not covered by insurance. The maximum amount of assistance FEMA can legally provide is limited. FEMA grants do not have to be repaid, are nontaxable and do not affect eligibility for Social Security, Medicaid or other federal benefits.

Make sure to complete and return the SBA loan application if you receive one. There is no charge to apply for the loan and no obligation to accept it, if approved. Second to insurance, SBA low-interest disaster loans are the primary source of financial assistance to rebuild disaster-damaged private property for homeowners, renters, businesses of all sizes, and private nonprofit organizations. A completed SBA loan application is also an important step in order to qualify for other state and FEMA grants that cover personal property, vehicle repair or replacement, moving and storage expenses and other help.

Disaster loans up to $200,000 are available to homeowners to repair or replace disaster damaged or destroyed real estate. Homeowners and renters are eligible for $40,000 to repair or replace disaster damaged or destroyed personal property. If SBA does not offer a homeowner or renter a loan, they are referred to FEMA for possible additional grant consideration. Businesses and private nonprofit organizations can borrow up to $2 million for disaster-related losses.

For more information on Florida’s disaster recovery visit fema.gov/disaster/4280, twitter.com/FEMA, facebook.com/FEMA, and fema.gov/blog, floridadisaster.org or #FLRecovers.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

 

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Hermine Survivors: Assistance Still Available, 14 Days Left to Register for Federal Disaster Aid

COLUMBIA, S.C. (Monday, Nov. 14) – Just one month remains for Hurricane Matthew survivors in South Carolina to register with the Federal Emergency Management Agency (FEMA) and submit loan applications to the U.S. Small Business Administration (SBA).

The last day for survivors to register for federal disaster assistance is Tuesday, December 13. Survivors can apply online at DisasterAssistance.gov or by phone at 800-621-3362 (voice, 711 or relay service) or 800-462-7585 (TTY). The toll-free lines are open 7 a.m. to 10 p.m. seven days a week until further notice. Multilingual operators are available.

Disaster assistance from FEMA may include grants for homeowners or renters to help pay for temporary housing, essential home repairs, personal property replacement and other serious disaster-related needs not covered by insurance or other sources.

The SBA offers low-interest disaster loans to businesses of all sizes (including landlords), private non- profit organizations, homeowners and renters. SBA loans help fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property.

Economic Injury Disaster Loans (EIDL) from the SBA are available to small businesses and private- nonprofits to assist with working capital needs as a direct result of the disaster. SBA loans are for uninsured or underinsured disaster losses. SBA advises it is not necessary to wait for an insurance settlement before submitting a loan application.

Eligible survivors should register now with FEMA even if they have insurance. FEMA cannot duplicate insurance payments, but FEMA may be able to help with uninsured or underinsured losses.

Survivors who have questions about their flood insurance policies and coverage should contact the NFIP call center at 800-621-3362 (Option 2) between 9 a.m. and 7 p.m. Monday through Friday. Specialists can help with service claims, provide general information regarding policies and offer technical assistance to aid in recovery.

After registering with FEMA, survivors who need one-on-one assistance may visit a Disaster Recovery Center (DRC). To find a list of DRC locations and hours, download the FEMA App to your mobile phone or visit asd.fema.gov/inter/locator. DRCs are accessible to people with disabilities. The centers have magnifiers, tools to amplify sound, materials in alternative formats, and video remote interpretation. Sign language interpreters are available upon request.

For more information about the disaster recovery operation, go online to fema.gov/disaster/4286 or the South Carolina Emergency Management Division at scemd.org/recovery-section/ia.

All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow us on Twitter at https://twitter.com/femaregion4 and the FEMA Blog at http://blog.fema.gov.

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster- damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s websiteat www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

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South Carolina Survivors Have 30 Days to Apply for Disaster Assistance

SAVANNAH, Ga. – Officials urge Georgia’s Hurricane Matthew survivors to use their federal disaster aid for its intended purpose.  Improperly using the funds could be a violation of the declaration survivors sign to receive the grants and could result in future assistance being denied.

Once approved for disaster grants, Georgia survivors receive FEMA aid via check or an electronic direct deposit to their checking account. They receive a letter from FEMA providing information about the grant and how the money can be spent.

Before survivors receive their grants, they must sign a declaration and a release certifying that all funds will be spent on the expenses for which they are intended.

These grants are for repairs, temporary housing and other approved, essential disaster-related costs. Disaster recovery officials are available to help survivors understand the way grants should be spent after they receive the funds. Georgia survivors who have questions about their grants should call FEMA’s Helpline at 800-621-3362.

Federal officials caution that the funds may be deposited into bank accounts before letters announcing the grants are delivered to survivors.

Housing funds may be used for:

  • Rental assistance. Applicants who have a continuing need for temporary rental assistance must turn in valid lease and utility receipts to receive additional assistance.

  • Reimbursement for lodging expenses directly related to the disaster.

  • Repairs to windows, doors, water and ventilation systems or other structural elements to return a home to a safe and functional condition.

  • Rebuilding a disaster-damaged home.

    Recipients of FEMA’s Other Needs Assistance program grants may use the funds for:

  • Essential personal property, specialized tools for employment, household items, appliances and vehicle repair or replacement.

  • Disaster-related medical, dental, moving and child-care expenses.

    Applicants should be sure to update their personal information including addresses, phone numbers and bank accounts. If FEMA does not have the correct contact information, disaster survivors may miss letters or phone calls about their applications for assistance or payment status.

    FEMA grants cannot duplicate payments from other sources. For example, if a grant recipient receives an insurance settlement covering expenses already paid for by FEMA, those duplicated funds must be returned to FEMA.

    Federal assistance is available to eligible individuals and households in Bryan, Bulloch, Chatham, Effingham, Evans, Glynn, Liberty, Long, McIntosh and Wayne counties. Damage or losses from Hurricane Matthew in Georgia must have occurred Oct. 4-15.

    Survivors are encouraged to keep their information updated by logging into their account:

  • Online at DisasterAssistance.gov (also in Spanish).
  • Download the FEMA mobile app (also in Spanish).
  • Call the FEMA Helpline at 800-621-3362 (FEMA). Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Toll-free numbers are open daily from 7 a.m. to 11 p.m. Help is available in most languages.

For updates on Georgia’s Hurricane Matthew response and recovery, follow @GeorgiaEMA and @FEMARegion4 on Twitter and visit gemhsa.ga.gov and fema.gov/disaster/4284

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

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Hurricane Matthew Survivors Encouraged to Use Disaster Grants for Intended Purpose

RALEIGH,  NC — Disaster survivors who sustained losses from Hurricane Matthew and the flooding that followed are receiving help from many nonprofit and faith-based organizations in North Carolina.

The North Carolina Baptist Men’s Ministry Disaster Relief, United Methodists, Catholic Charities, Mennonite Disaster Service, the United Way, the American Red Cross, and dozens of other organizations are providing assistance to survivors who have unmet needs as a result of the disaster. Voluntary organizations provide a wide range of assistance to disaster survivors, including flood debris clean-up, shelter, food, clothing, counseling, home repairs and reconstruction.

“The recovery from Hurricane Matthew is far from over,” said Mike Sprayberry, North Carolina’s Emergency Management director. “Volunteer organizations are a crucial part in helping people recover. Because there is much work left to be done, I encourage anyone who is able to volunteer with these organizations to please do so.”

The organizations belong to the North Carolina chapter of the National Voluntary Organizations Active in Disasters (NVOAD), a coalition of nonprofit organizations that respond to disasters as part of their overall mission and provide a forum where organizations can share knowledge and resources throughout the entire disaster cycle—preparation, response and recovery.

 “After a disaster, the whole community participates in the recovery process, and these voluntary organizations play a vital role in the effort,” said Libby Turner, federal coordinating officer for the recovery operation in North Carolina. “FEMA is working hard in supporting our state partners at North Carolina Emergency Management to provide assistance to survivors, but there are many additional needs that can be met by these organizations.”

FEMA’s Voluntary Agency Liaisons (VALs) assist these voluntary, faith-based and community organizations with federal programs, deadlines, coordination of effort and donation management. They also identify special-needs populations and help applicants avoid duplication of benefits. In addition, liaisons educate, guide and promote long-term recovery in affected communities to bring back a sense of normalcy to the residents.

In some instances, donated resources by voluntary organizations can help reduce municipal costs in disaster recovery. If emergency work is organized by an eligible Public Assistance program applicant, such as a local or tribal government, and proper documentation is submitted, those costs may qualify for an offset to its share under the FEMA Public Assistance Donated Resources Program

Examples of eligible work include, but are not limited to: removing eligible debris, filling and placing sandbags, donating equipment and materials for use in emergency response. Search and rescue, when part of organized response operations, and mass care and sheltering of disaster survivors are also eligible.

Disaster survivors in North Carolina can call 2-1-1 or log-on at nc211.org to find available services in their community. North Carolinians who want to know more about the work of the national and local volunteer organizations should visit nvoad.org or ncvoad.org/cms/.

Registering with FEMA is a separate process from registering with a volunteer organization. Residents who experienced losses from Hurricane Matthew should register with FEMA as soon as possible. They can register online at DisasterAssistance.gov or by calling the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service (VRS). People who are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585. Applicants may also register using the FEMA Mobile App. Registration ends on Dec. 9, 2016.

For more information on the North Carolina recovery visit fema.gov/disaster/4285  and readync.org. Follow FEMA on Twitter @femaregion4 and North Carolina Emergency Management @ncemergency.

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Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 or TTY at 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow FEMA on twitter at @femaregion4. Download the FEMA app with tools and tips to keep you safe before, during, and after disasters.

Dial 2-1-1 or 888-892-1162 to speak with a trained call specialist about questions you have regarding Hurricane Matthew; the service is free, confidential and available in any language. They can help direct you to resources. Call 5-1-1 or 877-511-4662 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other organizations or organizations. For more information, applicants may contact SBA’s Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s Web site at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

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Voluntary Organizations Assisting in North Carolina’s Recovery

VIRGINIA BEACH, Va. — If you are among the thousands of Virginians who have registered for disaster assistance since Hurricane Matthew struck the Commonwealth, and you didn’t register directly with FEMA, you didn’t register.

Registering with your city’s emergency management agency, the Virginia Department of Emergency Management (VDEM), the Red Cross, with any other charitable organization, or having FEMA flood insurance is NOT the same as registering with FEMA.

You still need to register with FEMA before it’s too late. The deadline is January 3, 2017.

After you have registered, if you receive a U.S. Small Business Administration (SBA) loan application, officials urge you to fill it out and return it to the SBA—even if you do not want a loan. If you do not qualify for the SBA loan, your application can trigger other types of assistance, allowing the SBA to refer you back to FEMA.

You do not have to accept the SBA loan, but sometimes-unanticipated needs arise so having the loan in your ‘back pocket’ can make a difference.

FEMA and the SBA offer a variety of programs to help in your recovery. FEMA grants will not affect your government benefits, such as Social Security, Medicare or Medicaid and you will not pay additional income taxes or see any reduction in your Social Security checks or any other federal benefits.

VDEM and FEMA are working closely with other commonwealth and federal partners, the private sector, faith-based organizations, and voluntary agencies to help match survivors with avenues of assistance. Two common misconceptions regarding registering with FEMA are:

  1. Registering for disaster assistance with other agencies or organizations registers you for FEMA disaster assistance.  It does not.
  2. Having FEMA flood insurance registers you for disaster assistance. It does not. It also does not disqualify you from applying for assistance. Flood insurance claims are handled separately and you may find that you had uninsured losses.

If you haven’t registered because English is not your first language, don’t let that stop you.  If you or someone you know needs language assistance, FEMA has interpreters who speak many languages. Translators are available and can help you in the registration process.

Also know that you may apply if you are a non-citizen national with a Social Security number or a qualified alien who holds permanent residency, refugee, or asylum status. If you are the parent of a U.S. citizen in your household, you may apply for federal disaster assistance on behalf of your child.

If you are a renter and haven’t registered, know that you too, may be eligible for federal disaster assistance and referrals to Commonwealth agencies that may be able to help.

If you wish to donate, go to the Virginia Relief Fund site at: http://www.vaemergency.gov/get-involved/virginia-disaster-relief-fund/ for a list of approved charitable organizations.

As an applicant, your information is confidential. FEMA does not share your information with other agencies unless you want us to do so.

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. Survivors are encouraged to register with FEMA as soon as possible. You can register online at DisasterAssistance.gov, on the FEMA Mobile App, or by calling 800-621-3362 (FEMA).

Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week.

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If you didn’t register with FEMA, you didn’t register

ATLANTA, Ga.–The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) has authorized federal funds to reimburse costs to Georgia to fight the Tatum Gulf Fire burning in Dade County.

This authorization makes FEMA grant funding available to reimburse 75 percent of the eligible firefighting costs for managing, mitigating and controlling the fire. Eligible costs can include labor, equipment and supplies used for fighting the fire and costs for emergency work such as evacuations and sheltering, police barricading and traffic control.

“FEMA has approved this request to make sure Georgia has the resources it needs to battle this fire,” said FEMA Regional Administrator Gracia Szczech. “We will continue to work closely with the frontline responders who are fighting this wildfire.”

The state requested a Fire Management Assistance Grant (FMAG), and it was granted in the late evening of November 13, 2016. The fire started on November 11, and at the time of the request, had burned more than 250 acres of state and private land. The fire was threatening 150 homes in and around the City of Trenton and the Rising Fawn community. In addition, the fire is threatening utility lines, a communications tower, roads, and cultural resources. Currently, mandatory evacuations are taking place for approximately 200 people (60 homes) and evacuations are expected to continue. 

Federal fire management assistance is provided through the President’s Disaster Relief Fund and made available by FEMA to fund firefighting activities when there is a fire threat that could cause a major disaster. Eligible state firefighting costs covered by the aid must first meet a minimum threshold for costs before assistance is provided.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

Download the FEMA mobile app for disaster resources, weather alerts, and safety tips.

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FEMA Authorizes Federal Funds to Help Battle Georgia Wildfires

BATON ROUGE, La. — Recovery efforts in Louisiana continue following the historic August floods, and many survivors are still coping with the immediate effects of the disaster. While obvious problems such as home repair preoccupy some Louisianans, there is a quieter, more ominous issue that may threaten flood survivors.

Disaster-related distress is a silent, serious threat to any individual affected by a major disaster. It can manifest in the form of depression, anxiety or even post-traumatic stress disorder (PTSD). According to the National Center for PTSD, more than 50 percent of those affected by major disasters develop some kind of clinically significant stress disorder.

Disaster-related distress is particularly treacherous because it is virtually unpredictable. While individuals with preexisting stress disorders or addictions are more likely to suffer from disaster-related distress, it can attack anyone at any time. Even individuals who show no signs of stress-related disorders immediately after a disaster may develop a condition years later.

Disaster-related distress, like any other illness, is most easily recognized by its symptoms. While symptoms vary by case and may be mistaken for symptoms of other illnesses, disaster-related stress disorders usually produce a combination of the following warning signs:

  • Headaches
  • Chest or muscle tightening
  • Fatigue
  • Inability to sleep
  • Overall restlessness

  • Uncontrollable anger, sadness or fear

  • Lack of appetite

  • Substance abuse

  • Social withdrawal

  • Suicidal thoughts

Individuals exhibiting many or all of these symptoms should seek treatment from a licensed therapist immediately. If left untreated, disaster-related distress can contribute to high blood pressure, heart disease, obesity, diabetes and/or suicidal tendencies.

While the diagnosis and treatment of disaster-related distress may seem like a daunting process, it is not one that flood survivors and their loved ones need to go through alone. All survivors of the August flooding can take advantage of free disaster crisis counseling available through FEMA and the state of Louisiana.

The Crisis Counseling Program is funded by FEMA and implemented by the state. The purpose of the program is to provide survivors with free, local counseling services that promote resilience, empowerment and recovery.

The crisis counselors available through the Crisis Counseling Program are local people, many of whom have also been affected by flooding. These counselors are not therapists; they come from all careers and walks of life. However, they have all been trained to educate, support and inform survivors. If necessary, the crisis counselors can refer survivors to therapists for diagnosis and treatment.

Crisis counselors are available at all FEMA disaster recovery centers. To find a center near you, call the FEMA helpline at 800-621-3362 or text DRC and your ZIP code to 43362. You can also find a center near you by downloading the FEMA mobile app or going online to fema.gov/drc.

For more information regarding the Crisis Counseling Program or to set up an appointment for counseling, call the Louisiana Office of Behavioral Health at 866-310-7977 or the Disaster Distress Hotline at 800-985-5990.

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Crisis Counseling Can Help Louisianans Cope with Disaster-Related Distress

RALEIGH, NC – FEMA and North Carolina Emergency Management will open a Disaster Recovery Center in Washington County Monday, Nov. 14, to provide information about available state and federal disaster assistance and other recovery information. The center will operate for three days, closing at 6 p.m. Wednesday, Nov. 16.

Washington location:           Washington County Airport

                                                1069 Airport Road

                                                Plymouth, NC 27962

 

 Regular hours:                     9 a.m. to 6 p.m.

Centers are staffed with representatives from the Federal Emergency Management Agency, North Carolina Emergency Management and the U.S. Small Business Administration. You can receive help applying for federal disaster assistance, learn about the types of assistance available, learn about the appeals process and obtain updates regarding your application. 

FEMA and the state have recovery centers open throughout the disaster-affected counties in North Carolina. To locate the center nearest to you, call the FEMA Helpline at 800-621-3362 or download the FEMA or Readync mobile apps. If you have access to a computer, you can go online to FEMA.gov/DRC or ncdps.gov.

If you have phone and/or internet access, you may register in one of the following ways:

  • Online at DisasterAssistance.gov.
  • Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service (VRS). If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585.
  • Download the FEMA Mobile App and apply.

Survivors requiring a reasonable accommodation such as American Sign Language interpreting, Braille, large print, etc. while visiting a disaster recovery center may call the Helpline number for support. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in most languages, and information on the registration process is available in ASL at fema.gov/media-library/assets/videos/111546.

FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Survivors should register even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help after their claims have been settled.

For more information on the North Carolina recovery, visit fema.gov/disaster/4285 and readync.org. Follow FEMA on Twitter @femaregion4 and North Carolina Emergency Management @ncemergency.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 or TTY at 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow FEMA on twitter at @femaregion4. Download the FEMA app with tools and tips to keep you safe before, during, and after disasters.

Dial 2-1-1 or 888-892-1162 to speak with a trained call specialist about questions you have regarding Hurricane Matthew; the service is free, confidential and available in any language. They can help direct you to resources. Call 5-1-1 or 877-511-4662 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s Web site at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

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FEMA/State Disaster Recovery Center Opens in Washington County

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