Help Is Just a Phone Call Away for Louisiana Flood Survivors

BATON ROUGE, La. — Survivors of Louisiana’s August floods can always get help with just one phone call.

Call the FEMA helpline at 800-621-3362 for information about many federal disaster assistance-related matters. Lines are open 6 a.m. to 10 p.m. seven days a week. Call 800-462-7585 if you use TTY or 800-621-3362 if you use 711 or Video Relay Service.

Here are some of the many ways the helpline can support your disaster recovery:

• Learn about Manufactured Housing Units (MHUs) and where you are in the process if you’re interested in getting one.

• Get instructions about how to appeal your FEMA decision letter. Everyone may appeal.

• Register for federal disaster assistance. FEMA allows one registration per household. Households should register only once.

• Inquire about the status of your registration.

• Update contact and insurance information to avoid disaster assistance processing delays.

• Reschedule FEMA home inspections.

Have your nine-digit FEMA registration number available if you want to discuss your application.

Have the following information available if you haven’t registered:

• Date of loss;

• Social Security number;

• Current mailing address and damaged home address, including ZIP codes;

• Telephone numbers;

• Names of household members at the time of the disaster;

• Insurance information;

• Total gross income for the household;

• Bank account numbers if you want to have money deposited directly; and

• Loss descriptions.