Free Legal Help Available to Low-Income Texans Affected by April Floods

AUSTIN, Texas – Disaster often invites chaos, which can result in disagreement: tenants and landlords bicker over re-entry to damaged apartments, homeowners and contractors argue over billing for unfinished or subpar repairs.

“These are just some of the difficulties that Texas survivors may be facing after the recent flooding that may require legal assistance,” said Federal Coordinating Officer Kevin Hannes, who is in charge of FEMA’s operations in Texas. “For those who can’t afford it, help is available.”

The State Bar of Texas, American Bar Association’s Young Lawyers Division, FEMA and   other organizations have partnered to help provide assistance to affected individuals and families in the 12 counties designated by the April disaster: Austin, Colorado, Fayette, Fort Bend, Grimes, Harris, Liberty, Montgomery, Parker, San Jacinto, Waller and Wharton. The free service is offered to survivors who need legal assistance dealing with issues related to the storms and flooding and have no means to hire a lawyer.

A toll-free legal hotline (800-504-7030) is open to connect low-income individuals affected by the disaster with local legal aid providers who can help with: 

• assistance with life, medical and property insurance claims;

• counseling on landlord-tenant problems;

• assistance securing FEMA and other government benefits available to disaster survivors;

• help with home repair contracts and contractors;

• replacement of wills and other important documents lost or destroyed in the disaster

• consumer protection issues such as price gouging and avoiding contractor scams in rebuliding process and

• counseling on mortgage-foreclosure problems.

The hotline is available around the clock, seven days a week, and callers are also invited to leave a message. Individuals who qualify for assistance will be matched with Texas lawyers who have volunteered to provide free, limited legal help. Communications with an attorney are confidential.

Survivors should be aware that there are some limitations on disaster legal services. For example, assistance is not available for cases that will produce a fee (i.e., those cases where attorneys are paid part of the settlement by the court). Such cases are referred to a local lawyer referral service.

Other legal organizations assisting with disaster relief efforts include the Houston Bar Association (hba.org), Lone Star Legal Aid (lonestarlegal.org), the Texas Consumer Complaint Center at the University of Houston Law Center (texasccc.com, or 877-839-8422) and the American Red Cross (877-500-8645). National Disaster Legal Aid Online, or NDLA (available at: disasterlegalaid.org) is a collaborative effort of Lone Star Legal Aid, the American Bar Association (abanet.org/disaster), the Legal Services Corporation, the National Legal Aid and Defender Association, and Pro Bono Net.

Texans can register online at DisasterAssistance.gov or by phone at 800-621-3362 (FEMA). Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Applicants who use 711 or Video Relay Service may also call 800-621-3362. The toll-free numbers are open from 7 a.m. to 10 p.m., seven days a week. Multilingual operators are available.

For more information on the Texas recovery, visit the disaster webpage for the April storms at fema.gov/disaster/4269; or visit the Texas Division of Emergency Management website at txdps.state.tx.us/dem. Follow us on Twitter @femaregion6.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.