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Deadline to Enter Hurricane Sandy Claims Review Is One Week Away

Roy Wright, Deputy Associate Administrator for Insurance and Mitigation for the National Flood Insurance Program (NFIP), reminds policyholders that the deadline for requesting a review of their Hurricane Sandy claim is Sept. 15, 2015.

“If you feel your Sandy claim was underpaid, I encourage you to call us so we can take another look and we stand ready to take your calls,” Wright said. “FEMA has begun providing funds to policyholders who completed the review and were due additional payments on their claim,” Wright said.

More than 12,500 policyholders have entered the review process so far.

Getting started is as simple as making a telephone call. To be eligible for the review, policyholders must have experienced flood damage between Oct. 27, 2012 and Nov. 6, 2012 as a result of Hurricane Sandy and must have had an active NFIP flood policy at the time of the loss. Policyholders can call the NFIP’s Hurricane Sandy claims center at 866-337-4262 to request a review. It is important to have your policy number and insurance company name when you call.

In advance of the approaching deadline, FEMA expanded its call center hours to make it easier for policyholders to request a review. The call center operates weekdays from 8 a.m. to 9 p.m. Eastern Daylight Time (EDT), Saturday and Sunday from 10 a.m. EDT to 6 p.m. EDT.

Policyholders can go online to www.fema.gov/hurricane-sandy-nfip-claims to download a form requesting a review. The downloaded form can be filled out and emailed to FEMA-sandyclaimsreview@fema.dhs.gov or faxed to 202-646-7970 to begin the review process. For individuals who are deaf, hard of hearing, or have a speech disability and use 711 or VRS, please call 866-337-4262. For individuals using a TTY, please call 800-462-7585 to begin the review process.

When policyholders call, it is helpful if they have available as much information as possible, including the name(s) on the policy, the address of the damaged property and the ten-digit NFIP policy number that was in effect at the time of the loss. Policyholders will be asked a series of questions to determine whether they qualify for the review. If qualified, they will be called by an adjuster to begin the review. The timing of this call may be affected by the volume of requests. Most reviews can be concluded within 90 days.

Policyholders who have already requested a review of their claim do not have to call again. They are in the system and an adjuster will continue to work with them after the Sept. 15 deadline.

The Sandy Claims Review is intended to be simple for the policyholder and does not require paid legal assistance. Several nonprofit service providers are ready to offer free advice and answer questions policyholders may have. A list of these advocacy groups can be found on the claims review website at www.fema.gov/sandyclaims.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema and www.youtube.com/fema. Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Deadline to Enter Hurricane Sandy Claims Review Is One Week Away

FEMA Expands Call Center Hours Ahead of Approaching Deadline For Flood Insurance Policyholders to Request a Review of their Hurricane Sandy Claim

The Federal Emergency Management Agency (FEMA) announced today that it has expanded the operating hours of the call center that handles requests from flood insurance policyholders who want their insurance claim from Hurricane Sandy reviewed.

The change will provide a greater opportunity for policyholders to enter the Hurricane Sandy Claims Review, including calling over the Labor Day holiday weekend.

The last day to request a review is Sept. 15, 2015. Effective immediately, FEMA’s National Processing Service Center will expand its weekday hours from 8 a.m. to 9 p.m. Eastern Daylight Time (EDT). This weekend, as well as next Saturday and Sunday (Sept. 12-13), the call center will be available from 10 a.m. EDT to 6 p.m. On Labor Day, the call center will be open from 8 a.m. to 9 p.m. EDT.

To be eligible for the review, policyholders must have experienced flood damage between Oct. 27, 2012 and Nov. 6, 2012 as a result of Hurricane Sandy, and must have had an active NFIP flood policy at the time of the loss. Policyholders should call 866-337-4262 to get started.

FEMA is encouraging policyholders to request a review if they believe their Sandy flood insurance claims were underpaid for any reason. More than 12,500 policyholders have entered the review process so far. Most reviews can be concluded in about 90 days.

Policyholders can also go online to www.fema.gov/hurricane-sandy-nfip-claims to download a form requesting a review. The downloaded form can be filled out and emailed to FEMA-sandyclaimsreview@fema.dhs.gov or faxed to 202-646-7970 to begin the review process. For individuals who are deaf, hard of hearing, or have a speech disability and use 711 or VRS, please call 866-337-4262. For individuals using a TTY, please call 800-462-7585 to begin the review process.

When policyholders call, it is helpful if they have available as much information as possible, including the name(s) on the policy, the address of the damaged property and the 10-digit NFIP policy number that was in effect at the time of the loss. Policyholders will be asked a series of questions to determine whether they qualify for the review. If qualified, they will be called by an adjuster to begin the review. The timing of this call may be affected by the volume of requests.

Policyholders who have already requested a review of their claim do not have to call again. They are in the system and an adjuster will continue to work with them after the Sept. 15 deadline.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema and www.youtube.com/fema. Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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FEMA Expands Call Center Hours Ahead of Approaching Deadline For Flood Insurance Policyholders to Request a Review of their Hurricane Sandy Claim

FEMA Region III Introduces Plan Integration: Linking Local Planning Efforts

PHILADELPHIA – FEMA Region III has developed a planning integration guide titled Plan Integration: Linking Local Planning Efforts, which is aimed at helping communities link mitigation principles and actions with various community plans in order to increase community resilience. The guide leads planners and community officials through synchronizing plans and facilitating interagency coordination to reduce risk before and after a disaster.

Use of the planning integration guide enhances risk reduction through community-wide planning by improving coordination; developing specific recommendations for integration into community-wide plans; compiling existing plan measures to include in your hazard mitigation plan; and meeting the Local Mitigation Plan Review Tool requirement to integrate hazard mitigation.

“The guide, Plan Integration: Linking Local Planning Efforts, is a tool communities can tap into to strengthen resiliency through enhanced hazard mitigation planning. Community resilience is directly tied to recovery, which means this resource has the potential for impacting all phases of the full disaster cycle,” said FEMA Region III Regional Administrator MaryAnn Tierney. “This kind of pilot program lays the foundation for stronger resilience in any community. When community planners who live and work in communities set their own resilience priorities they take ownership of mitigation planning and the enthusiasm that generates inspires others to do the same – and that can help jump-start even more widespread success.”

The planning integration guide uses step-by-step instructions and a checklist, real-world examples from communities, and illustrations to assist in gathering and organizing information. Through use of the guide and its resources and tools, communities can develop their own plan integration document as well as identify where gaps exist and develop strategies to address the gaps. The end result of this effort is a synchronized planning effort to increase community resiliency and reduce the risk posed by disasters.

Plan Integration: Linking Local Planning Efforts is available at https://www.fema.gov/media-library/assets/documents/108893. For further information about the guide, contact fema-r3-hm-planning@fema.dhs.gov.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. FEMA Region III’s jurisdiction includes Delaware, the District of Columbia, Maryland, Pennsylvania, Virginia and West Virginia. Stay informed of FEMA’s activities online: videos and podcasts are available at fema.gov/medialibrary and youtube.com/fema. Follow us on Twitter at twitter.com/femaregion3.

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FEMA Region III Introduces Plan Integration: Linking Local Planning Efforts

Starting your Sandy Claims Review is as Simple as Making a Call

Some policyholders have already received additional payments on their claim

It takes only a few minutes to ask the Federal Emergency Management Agency (FEMA) to review a flood insurance claim filed as a result of Hurricane Sandy. And it doesn’t cost anything.

More than 11,500 policyholders of the National Flood Insurance Program (NFIP) have entered the review process and some policyholders have already received additional payments on their claim. The deadline for requesting a review is Sept. 15, 2015.

To be eligible, flood insurance policyholders must have experienced flood damage between

Oct. 27, 2012 and Nov. 6, 2012. Policyholders can call the NFIP’s Hurricane Sandy claims center at 866-337-4262 to request a review of their claim. This review may result in additional payment to the policyholder.

It will be helpful if policyholders have a few key pieces of information when they call:

The name on the flood insurance policy,
the address of the damaged property,
the name of the insurance company, and
the policy number that was in effect at the time of the loss.

When they call, policyholders will be asked a series of questions to determine whether they qualify for review. Once qualified, policyholders will be called by an NFIP-certified adjuster, who will serve as a caseworker through the review process. The timing of the adjuster’s initial call may be affected by the volume of requests for review. Our goal is to complete most reviews within 90 days of the initial call.

“Getting started in the Sandy Claims Review is as simple as making a call and answering a few questions,” said Roy Wright, Deputy Associate Administrator for FEMA’s Federal Insurance and Mitigation Administration, which runs the NFIP. “We will review the claim file and let the policyholder know whether they are due any more money.”

Policyholders also can go online to www.fema.gov/hurricane-sandy-nfip-claims to download a form to request a review. The completed form may be e-mailed to FEMA-sandyclaimsreview@fema.dhs.gov or faxed to 202-646-7970 to start the process. For individuals who are deaf, hard of hearing, or have a speech disability and use 711 or VRS, please call 866-337-4262. For individuals using a TTY, please call 800-462-7585 to begin the review process.

Policyholders who have already requested their review can call 866-337-4262 if they have questions or need more information. They can also choose to drop out of the review process at any time.

The Sandy claims review process is intended to be simple for the policyholder and does not require paid legal assistance. Additionally, there are several nonprofit service providers ready to offer free advice and answer questions policyholders may have. A list of these advocacy groups can be found at www.fema.gov/hurricane-sandy-nfip-claims.

Follow FEMA online at www.twitter.com/FEMASandy,www.twitter.com/fema, www.facebook.com/FEMASandy, www.facebook.com/fema, www.fema.gov/blog, and www.youtube.com/fema.Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Starting your Sandy Claims Review is as Simple as Making a Call

Last Day to Submit Hurricane Sandy Claims for Review is Four Weeks Away

The Federal Emergency Management Agency (FEMA) is reminding National Flood Insurance Program (NFIP) policyholders who filed a claim as a result of Hurricane Sandy that there are four weeks remaining to request a review if they believe their claims were underpaid for any reason. FEMA set a Sept. 15, 2015 deadline for policyholders to request a review.

FEMA sent letters to approximately 142,000 NFIP policyholders who filed claims resulting from Hurricane Sandy, offering them an opportunity to have their files reviewed. To date, more than 10,000 policyholders have entered the process. Additional payments will be made to policyholders when warranted.

To be eligible for the review, policyholders must have experienced flood damage between Oct. 27, 2012 and Nov. 6, 2012 as a result of Hurricane Sandy. Policyholders can call the NFIP’s Hurricane Sandy claims center at 866-337-4262 to request a review.

Alternately, policyholders can go online to www.fema.gov/hurricane-sandy-nfip-claims to download a form requesting a review. The downloaded form may be filled out and emailed to FEMA-sandyclaimsreview@fema.dhs.gov to start the review process.

For individuals who are deaf, hard of hearing, or have a speech disability and use 711 or VRS, please call 866-337-4262 to facilitate the filing of their claim review. For individuals using a TTY, please call 800-462-7585 to begin the review process.

Before contacting the claims center, policyholders are asked to have the policyholder’s name, their flood insurance carrier name, policy number that was in effect at the time of the loss, and the address of the damaged property. For security purposes, you will be asked to provide some information to verify your identity. Policyholders will be asked a series of questions to determine whether they qualify for review. Once qualified, they will be called by an adjuster to begin the review. The timing of this call may be affected by the volume of requests for review. Most reviews can be concluded within 90 days.

Files will be assigned to an NFIP-certified adjuster who will review the claim file. Adjusters will contact policyholders to guide them through the review process. Policyholders who have already requested their review can call 866-337-4262 if they have questions or need more information.

Establishing this review is just one step in the plan to ensure that the NFIP is customer-focused and helps policyholders recover from flooding in a fair, transparent and expeditious way. The Sandy claims review process is intended to be simple for the policyholder and does not require paid legal assistance. Additionally, there are several nonprofit service providers ready to offer free advice and answer questions policyholders may have. A list of these advocacy groups can be found on the claims review website at www.fema.gov/advocacy-groups-and-services-referral-list.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Last Day to Submit Hurricane Sandy Claims for Review is Four Weeks Away

Over $31 Million Provided to West Virginia for March, April Storms

Charleston, W.Va. – State and federal officials say that more than $31 million in combined state and federal disaster assistance has been delivered to the State of West Virginia to help cover the costs of the severe storms, flooding, landslides and mudslides in March and April that damaged infrastructure across the State.

“We continue to work with FEMA to ensure that eligible projects are completed,” said State Coordinating Officer Jimmy Gianato. “These incidents caused heavy damage to our State. This funding represents our strong partnership and ongoing efforts in recovering from the severe weather in March and April.”

“I am proud of the work we have completed so far in coordination with West Virginia and our partners,” said Federal Coordinating Officer Regis Phelan. “We remain committed to this process and to West Virginia’s recovery from these incidents.”

FEMA’s Public Assistance Programs provide state and local governments and eligible private non-profit organizations, in designated counties, with federal funds to pay 75 percent of the approved cost of debris removal, emergency services related to the disaster, and for repairing or replacing damaged public facilities such as roads, bridges, buildings and utilities. Hazard Mitigation funding is for cost-effective measures that would prevent or reduce the threat of future damages.

The State, which distributes the FEMA funds to local governments and qualified non-profits, must review Public Assistance projects, along with FEMA, to ensure compliance with regulations.

Media Contact: FEMAR3NewsDesk@fema.dhs.gov

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Over $31 Million Provided to West Virginia for March, April Storms

Portlight Strategies and FEMA Partner to Address Disability Accessibility and Disaster Preparedness

WASHINGTON – Today, the U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) and Portlight Strategies (Portlight) announced an agreement that will increase preparedness awareness for people with disabilities in the event of natural or man-made disasters. The agreement aligns with FEMA’s commitment to inclusive emergency management by partnering with disability organizations and community leaders who serve the whole community at the local level.

“As we celebrate the 25th anniversary of the Americans with Disabilities Act, we are also reinforcing our commitment to serving the whole community before, during and after disasters,” said Craig Fugate, FEMA Administrator. “By having preparedness plans and thinking ahead, individuals, families and communities will be ready to respond to these events when they occur.”

The new partnership will bolster working relationships with state, local, tribal and territorial emergency managers to encourage including people with disabilities in planning. It will also provide information so people understand the disaster risks in their area. By evaluating their own individual needs and making an emergency plan that ﬁts those needs, people can be better prepared.

Some key highlights from the agreement show that FEMA and Portlight will:

Participate in training events and natural and simulation exercises, drills, and discussions focused on emergency preparedness and lessening the impact of disasters;
Share operational practices that work well and that may be adapted to make improvements in service delivery and support community resilience and accessibility for people with disabilities and others with access and functional needs; and
Share research-based emergency management data and information and training experience and expertise before, during, and after disasters.

“We’re excited about this next important step in our relationship with FEMA and the ways it will enhance our ability to serve the disability community in times of disaster,” said Paul Timmons Jr., Portlight Co-founder and Board Chair. “It embodies our philosophy that there must be nothing about us without us.”

The primary mission of Portlight Strategies, Inc. (Portlight) is to provide disaster relief and recovery services specifically for people with disabilities and to facilitate accessible services—compliant with the Americans with Disabilities Act of 1990 (ADA)—from all providers, whether governmental or non-governmental.

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Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema and www.youtube.com/fema. Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Portlight Strategies and FEMA Partner to Address Disability Accessibility and Disaster Preparedness

President Declares Disaster for New Jersey

WASHINGTON, D.C. – The U.S. Department of Homeland Security’s Federal Emergency Management Agency announced that federal disaster aid has been made available to the State of New Jersey to supplement state and local recovery efforts in the area affected by a severe storm on June 23, 2015.

The President’s action makes federal funding available to state and eligible local governments and certain private nonprofit organizations on a cost-sharing basis for emergency work and the repair or replacement of facilities damaged by the severe storm in Atlantic, Burlington, Camden, and Gloucester counties.

Federal funding is available on a cost-sharing basis for hazard mitigation measures statewide.

Seamus K. Leary has been named as the Federal Coordinating Officer for federal recovery operations in the affected area. Leary said additional designations may be made at a later date if requested by the state and warranted by the results of further damage assessments.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema. Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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President Declares Disaster for New Jersey

More Than $13 Million in Federal Assistance Provided to West Virginia

Charleston, W.Va. – State and federal officials say that more than $13 million in federal assistance has been delivered to the State to help cover the costs of the severe winter storm, flooding, landslides and mudslides March 3-14, 2015, that damaged infrastructure in 32 counties.

FEMA has provided a total of more than $13 million to the state thus far including roughly $85,000 for emergency protective measures to safeguard lives and property while responding to the disaster. More than $12 million of these funds are for permanent repair work, primarily to West Virginia Division of Highways.

“The severe weather in March had a significant impact on our state and our recovery continues,” said State Coordinating Officer Jimmy Gianato. “We are actively and consistently engaged with FEMA and all of our partners throughout this process.”

“We are continuing to work with eligible applicants to ensure projects are being completed,” said Federal Coordinating Officer Suzann Cowie. “This funding represents the strong partnership FEMA has with the state and our ongoing commitment to West Virginia’s recovery.”

The State, which distributes the FEMA funds to local governments and qualified non-profits, must review Public Assistance projects, along with FEMA, to ensure compliance with regulations.

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More Than $13 Million in Federal Assistance Provided to West Virginia

President Declares Disaster for the State of Nebraska

WASHINGTON, D.C. – The U.S. Department of Homeland Security’s Federal Emergency Management Agency announced that federal disaster aid has been made available to the State of Nebraska to supplement state, tribal, and local recovery efforts in the area affected by severe storms, tornadoes, straight-line winds, and flooding during the period of May 6 to June 17, 2015.

The President’s action makes federal funding available to state, tribal, and eligible local governments and certain private nonprofit organizations on a cost-sharing basis for emergency work and the repair or replacement of facilities damaged by the severe storms, tornadoes, straight-line winds, and flooding in the counties of Cass, Dundy, Gage, Jefferson, Lancaster, Lincoln, Morrill, Nuckolls, Otoe, Saline, Saunders, and Thayer.

Federal funding is available on a cost-sharing basis for hazard mitigation measures for the entire State of Nebraska.

Christian M. Van Alstyne has been named as the Federal Coordinating Officer for federal recovery operations in the affected area. Van Alstyne said additional designations may be made at a later date if requested by the state and warranted by the results of further damage assessments.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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President Declares Disaster for the State of Nebraska

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