TALLAHASSEE, Fla. – The disaster recovery centers operated by the Florida Division of Emergency Management and the Federal Emergency Management Agency in Citrus, Dixie, Hernando and Leon counties will close on Thursday, October 27, at 6 p.m.

The centers are located at:

Citrus County

West Citrus Center

1540 N. Meadowcrest Blvd.

Crystal River, FL 34429

Dixie County

Lumber Yard Parking Lot

63 NE 132nd Ave.

Cross City, FL 32628

Hernando County

Westside Government Center

7405 Forest Oaks Blvd.

Spring Hill, FL 34607

Leon County

Leroy Collins Library

200 W. Park Ave,

Tallahassee, FL 32301

Disaster Survivor Assistance teams will continue to canvass Hurricane Hermine affected counties until Saturday, October 29, with information on available assistance. They can answer questions and support you in on-the-spot registration.

Those who have not yet registered can do so by visiting www.DisasterAssistance.gov.

They may also access many of the services available at centers by calling the FEMA helpline at 800-621-3362 or TTY 800-462-7585. Those who use 711/Video Relay Services (VRS) can call 800-621-3362. Lines are open 7 a.m. to 10 p.m. seven days a week until further notice.

Survivors may use the helpline to stay informed. They can:

  •  Ask questions about FEMA determination letters.
  •  Learn how to appeal FEMA determination letters. All applicants may appeal.
  •  Inquire about the status of a registration.
  •  Provide change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.
  •  Receive information about FEMA home inspections.
  •  Get other questions answered about federal disaster assistance.

Applicants should have their nine-digit FEMA registration number and zip code on hand and available if they want to discuss their application.

For information on Florida’s disaster recovery, visit www.fema.gov/disaster/4280, https://twitter.com/femaregion4, www.facebook.com/FEMA, and www.fema.gov/blog.

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Help Remains for Hermine Disaster Survivors after Disaster Recovery Centers Close in Citrus, Dixie, Hernando and Leon Counties

TALLAHASSEE, Fla. – Specialists from FEMA will be available at The Home Depot in Ocala from October 27 through November 1, offering tips and techniques for lessening the impact of disaster-related property damage.

WHERE:     The Home Depot

3300 SW 35 Terrace.
Ocala, FL 34474

WHEN:        Thursday and Friday 7 a.m. to 6 p.m.

Saturday and Sunday 8 a.m. to 1 p.m.

                    Monday 7 a.m. to 6 p.m.

                    Tuesday 7 a.m. to 5 p.m.

FEMA Mitigation specialists will be on hand to answer questions and offer home-improvement tips to reduce damage in future disasters. Information is geared to both homeowners and general contractors on topics such as flood proofing a home, how to elevate utilities and removing and replacing wet drywall.

FEMA’s National Flood Insurance Program has a call center to answer policyholder questions, service claims, provide general information and offer technical assistance. To speak with a flood insurance specialist, call 800-621-3362 (FEMA) and select option 2. Hours are between 9 a.m. and 7 p.m., Monday through Friday. Individuals who are deaf, hard of hearing or have a speech disability using 711 or Video Relay Service, please call 866-377-4262. Affected residents using a TTY, please call 800-462-7585. Multilingual operators are available.
For more information on the Florida recovery, visit the disaster webpage for Hurricane Hermine at fema.gov/disaster/4280 or visit the Florida Division of Emergency Management website at floridadisaster.org Follow us on Twitter @femaregion4.

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Advice for Survivors on Lessening Storm Damage in Marion County

BATON ROUGE, La. –Louisiana disaster survivors who are eligible for Manufactured Housing Units (MHUs) can help FEMA make the process go as smoothly as possible.

If you’re eligible for an MHU, FEMA will contact you to schedule a site inspection if you want to place a unit on your property. Keep in mind the following steps to avoid slowing the process:                    

  • Be available. You must be present for a site inspection. FEMA will arrange to place an MHU on your property if the agency determines it is feasible. A FEMA representative will provide information during the inspection process so you can contact them if you have questions about the status of your MHU.
  • Contact your power company to install a second service and meter on your property. Your parish or city will then inspect the installation and notify the power company that power may be turned on. Tell the power company it is for a FEMA MHU installation.
  • Help FEMA obtain right-of-entry from your neighbors. FEMA may need permission to trench utility lines or gain access to the site.

If defects are discovered in the air-conditioner, water, lighting, toilets or other parts of the unit, FEMA must repair them before turning over the keys to you. FEMA will also arrange for safety modifications such as elevation and anchoring.

MHUs are a last resort for survivors whose primary home is uninhabitable, have uninsured housing needs, and have no practicable temporary housing options within a reasonable commuting distance.  

FEMA has expanded its services to accommodate your questions about MHUs. Call the FEMA helpline at 800-621-3362. If you use TTY, call 800-462-7585. If you use 711 or Video Relay Service, call 800-621-3362. You may also visit their closest disaster recovery center by going online to fema.gov/drc or by calling the FEMA helpline.

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Survivors Can Help Avoid Delays in the Manufactured Housing Unit Process

BATON ROUGE, La.—If you had damage following Louisiana’s historic severe storms and floods, state and federal officials encourage you to monitor the insurance claims process after reporting your loss.
 
You have 120 days from the date of your loss to file a claim if you’re a National Flood Insurance Program (NFIP) policyholder in Louisiana. Here are some tips to guide you through the process to ensure you receive all eligible insurance funds for your recovery.

What to Do Before an Adjuster Visit

• Take pictures of the damage.

• Write down a list of your damaged contents.

• Immediately throw away flooded items because of health risks, but cut off and keep a 12-square-inch sample of building materials like carpets and drywall as proof of damage.

• Have documents related to damage ready. This may include contractor’s estimates and repair receipts.

• Also keep your policy number and insurance company information handy.

What Happens During an Adjuster Visit

• An adjuster will contact you within 24 to 48 hours to schedule an appointment.

• Ask to see the adjuster’s official identification when he or she visits.

• The adjuster will take measurements and photographs and document the damage. They may provide you with their contact information if additional visits are needed.

Understand the Flood Insurance Claim Process

• After your home is inspected, the adjuster will provide you with a flood certification number and a suggested Proof of Loss based on their assessment.

• Inspectors never ask for money, approve or disapprove claims or tell you whether your claim will be approved.

What Happens After an Adjuster Visit

• Review, sign and send the Proof of Loss form to your insurance company within 120 days of the date of damage.

• Submit a signed Proof of Loss form even if you think it doesn’t cover all your damage because you can always file supplemental claims.

• Contact your insurance company and file for additional payments if you disagree with the original Proof of Loss amount, discover more damage, or the repair costs exceed the estimated amount.

Have Questions? Call FEMA or Your Insurance Company

• Call 800-621-3362 Monday through Friday from 8 a.m. to 6 p.m. and select Option 2. If you use TTY, call 800-462-7585. Those who use 711 or Video Relay Service can call 800-621-3362. Call center staff are available to assist you with information regarding your policy, offer technical flood guidance to aid in recovery and answer your questions.

• Go online to fema.gov/louisiana-disaster-mitigation for information about repairing and rebuilding.

Source – 

Understand the Flood Insurance Claim Process

BATON ROUGE, La. — Louisianans in parishes affected by August flooding now have until Monday, Nov.14, 2016, to register for federal disaster assistance. The State of Louisiana and FEMA advise that the deadline to apply for disaster assistance has been extended, so that all eligible residents have enough time to apply for assistance.

Federal officials hope this additional time will ensure that everyone affected by the August severe storms and flooding has an opportunity to register for FEMA assistance. The goal is to reach all flood survivors who still need help.  

Registration is open to survivors in Acadia, Ascension, Avoyelles, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Pointe Coupee, St. Helena, St. James, St. Landry, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington, West Baton Rouge and West Feliciana Parishes. 

This new deadline also applies to homeowners, renters and businesses submitting applications for low-interest disaster loans from the U.S. Small Business Administration (SBA).

You can apply for assistance or track your status online at www.disasterassistance.gov or by using the FEMA app. If you prefer, call 800-621-FEMA (3362). Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Applicants who use 711 or Video Relay Service may also call 800-621-3362. FEMA phone lines are open from 6 a.m. to 10 p.m. daily; multilingual operators are available.

Homeowners, renters and businesses affected by the floods, can apply for a low-interest SBA disaster loan after registering with FEMA by going online to SBA’s secure site at https://disasterloan.sba.gov/ela, calling 800-659-2955 (TTY 800-877-8339). For information on SBA disaster assistance, go to www.sba.gov.

SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA provides low-interest disaster loans to homeowners, renters, businesses and private nonprofits for their uncompensated physical disaster losses (homes, personal property and business assets).  For small businesses and most private nonprofits, SBA disaster loans are available to cover working capital needs caused by the disaster, whether or not the business suffered physical damage.

For more information on the Louisiana recovery, visit the disaster webpage for the flooding at fema.gov/disaster/4277; or visit the website for the Governor’s Office of Homeland Security and Emergency Preparedness at gohsep.la.gov. Follow FEMA on Twitter @femaregion6.
 

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Louisiana Disaster Assistance Deadline Extended to November 14

RALEIGH, N.C. – Homeowners, renters and business owners in Bertie, Johnston, Wayne and Wilson counties may apply for federal disaster assistance for Hurricane Matthew damage and losses in North Carolina.

The 10 counties already eligible to apply for assistance under FEMA’s Individual and Households Program are Beaufort, Bladen, Columbus, Cumberland, Edgecombe, Hoke, Lenoir, Nash, Pitt and Robeson counties. Bertie, Johnston, Wayne, and Wilson counties were added Oct. 11.

Storm damage and losses from the hurricane and flooding must have occurred beginning Oct. 4 and continuing.

Survivors are encouraged to register with FEMA as soon as possible.  If you have phone and/or internet access, you may register in one of the following ways:

  • Online at DisasterAssistance.gov

  • Download the FEMA Mobile App

  • Phone 800-621-3362 (FEMA). Applicants who use 711 or Video Relay Service may also call
    800-621-3362. Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585.

  • The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Multilingual operators are available.

If you need immediate assistance, dial 2-1-1.

For those who do not have access to telephone or internet service, don’t be discouraged.  FEMA is coming to you.  Teams of FEMA survivor assistance specialists will be moving into affected communities soon to help people register for assistance.  Additionally, disaster recovery centers are being planned and will open in the near future in affected counties.

Survivors should also contact their insurance company to file an insurance claim. FEMA is unable to duplicate insurance payments. However, those without insurance or those who may be underinsured may still receive help after their insurance claims have been settled.

# # #

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 or TTY at 800-462-7585.

 

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

The latest updates on road closures can be found at ReadyNC.org or by calling 5-1-1. Residents can also get real-time traffic and weather on the ReadyNC mobile app.

Follow us on Facebook at NCEmergencyManagement and Twitter @NCEmergency  or @femaregion4.

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Four More North Carolina Counties May Apply for Disaster Assistance

BATON ROUGE, La.— Move your recovery forward and get informed to make sure you invest resources properly and rebuild or repair wisely.
 
Contact your community’s floodplain management or building officials to start the inspection process to determine if your home or business is substantially damaged. Also get the proper permits for things like plumbing, electrical system, foundation and structural repairs.

Substantial damage exists in Special Flood Hazard Areas, or floodplains—areas that have increased flooding risks— when the cost of restoring a structure equals or exceeds 50 percent of the structure’s pre-damage market value. However, some communities enforce a more restrictive definition. 
 
It’s important to know the structural damage percentage of your home or business because that information helps determine the work needed to repair or replace the damaged structure. It also helps determine if additional work will be needed to comply with local codes and ordinances.

You may appeal a substantial damage determination with your local officials if you disagree with their decision.

A structure located in a floodplain must be brought into compliance with local regulations if a local official determines it is substantially damaged. Local building departments may have adopted standards higher than FEMA’s that property owners would have to comply with when rebuilding.
 
Owners who decide to rebuild may need to elevate their structures, or change them in some other way to comply with local regulations and avoid future flood losses. Those who own non-residential structures may need to flood-proof their building.

Contact Local Officials About Substantial Damage and Permits,

Property owners who have flood insurance and a substantially damaged building in a floodplain may be able to get additional funds for costs related to complying with local regulations. Contact your insurance agent for more information. 

Your parish emergency management office can assist with contacting your community’s floodplain management or building officials.  Find their contact information online at www.gohsep.la.gov/about/parishpa.

If you have specific questions about your flood insurance policy or flood insurance claim, please call the FEMA call center at 800-621-3362 Monday through Friday from 8 a.m. to 6 p.m. and select Option 2.  If you use TTY, call 800-462-7585.  If you use 711 or Video Relay Service (VRS), call 800-621-3362.

Learn more about mitigation by going online to fema.gov/Louisiana-disaster-mitigation.

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Contact Local Officials About Substantial Damage and Permits Before Starting Work

BATON ROUGE, La.— A quick fix may change your decision if you applied for FEMA help following Louisiana’s August severe storms and floods and you disagree with your determination letter.                                                                                                  

Everybody has a right to appeal. Read your determination letter carefully to understand FEMA’s decision and know exactly what you need to do for your appeal.                                                                                               

Many times applicants just need to submit some extra documents for FEMA to process their application. FEMA can reconsider you in some cases if you:

  • Submit insurance documents. Provide documents from your insurance company that detail your coverage or settlement is insufficient to make essential home repairs, provide a place to stay, or replace certain contents. FEMA cannot duplicate homeowner or renter insurance benefits.
  • Prove occupancy. Provide documents that prove the damaged home or rental was your primary residence by supplying a copy of utility bills, driver’s license or lease.
  • Prove ownership. Provide documents such as mortgage or insurance documents, tax receipts or a deed. If you don’t have a deed handy, contact your local or parish officials about obtaining a copy.

There are many other reasons you may disagree with FEMA’s decision. If you feel the amount or type of assistance is incorrect, submit an appeal letter and any documents to support your claim, including a contractor’s estimate for home repairs. You should have received a booklet called “Help After a Disaster” that explains what you need to provide for your situation. The booklet is available online at www.fema.gov/help-after-disaster.

Your letter should also include:

  • Your full name
  • Your registration number on all pages
  • The FEMA disaster declaration number—DR-4277-LA—on all pages
  • Your signature

Mail documents and your letter within 60 days of receiving your determination letter to:

FEMA National Processing Service Center

P.O. Box 10055

Hyattsville, MD 20782-7055

You can also submit them online at disasterassistance.gov or fax them to 800-827-8112.

If you have any questions about submitting insurance documents, proving occupancy or ownership, or anything else about your determination letter, you may call the FEMA helpline at 800-621-3362. If you use TTY, call 800-462-7585. Those who use 711 or Video Relay Service can call 800-621-3362. Lines are open from 7 a.m. to 10 p.m., seven days a week. You can also visit a Louisiana disaster recovery center and speak with a disaster assistance representative. Locate your closest center by going online to fema.gov/drc or by calling the FEMA helpline.

What to do if you disagree with FEMA’s decision letter1. Read the letter carefully to find out why the decision was made.Do you need to provide additional information?• Insurance determination letter.• Proof of occupancy or ownership.• Proof of ID.• Applicant’s signature.Common reasons for the initial decision:• The damage was to a secondary home or a rental property, not a primary residence.• Someone else in the household applied and received assistance.• Disaster-related losses could not be verified.• Insurance covered all losses.2. Contact FEMA for help with filing an appeal or any questions.Call800-621-3362 (711 or Video Relay Service available)800-462-7585 (TTY)VisitA Disaster Recovery Center3. File a written appeal.Explain why you think the decision was not correct.• Provide supporting information and documents.• Include your FEMA registration number on all documents.• Sign the letter.Mail or fax your appeal within 60 days of the decision letter date, or drop it off at a Disaster Recovery Center.

This graphic explains the appeals process for individuals who’ve applied for disaster assistance.

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Louisiana Disaster Assistance Applicants: Understand FEMA Determination Letters and How to Appeal Them

BATON ROUGE, La. – Students at Louisiana colleges or universities in areas affected by the August flooding may be eligible for FEMA disaster grants to help with damage to or losses of personal vehicles, clothing, text books and school supplies.

Disaster assistance loans from the U.S. Small Business Administration (SBA) are available up to $40,000 for personal property loss of vehicles, furniture and other personal items.

Students do not need to be permanent residents of the designated parishes to be eligible for assistance. However, the property damage or loss must have occurred in a flooded area.

To apply:

  • Call FEMA’s toll-free registration number, 800-621-FEMA (3362) or TTY at 800-462-7585; for 711 or Video Relay Service (VRS), call 800-621-3362. Multilingual operators are available.
  • Go online to www.DisasterAssistance.gov.

Disaster recovery centers are open in various locations throughout designated parishes that were flooded. Representatives of FEMA and other agencies can provide information about disaster assistance, flood insurance, personal and property flood-risk reduction and low-interest disaster loans for homeowners, renters and businesses.

Locate a center by visiting fema.gov/disaster-recovery-centers, calling the FEMA helpline at 800-621-3362, or downloading the FEMA mobile app.

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College Students May Qualify for Disaster Assistance

BATON ROUGE, La. – It is now more than a month since the record flooding and storms of August caused widespread damage throughout Louisiana. Many families and individuals lost their home or residence and were forced to find other solutions for their shelter. If you or anyone you know is still having problems finding suitable accommodations, it is not too late to register with FEMA for assistance with your housing needs.

FEMA cannot duplicate insurance payments, but survivors should register even if they have insurance because underinsured applicants may receive help after their claims have been settled. And remember that FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect your eligibility for Social Security, Medicaid or other federal benefits.

Applying for disaster assistance is essentially a two-step process – registering with FEMA and completing a U.S. Small Business Administration disaster loan application. This process ensures that you will be considered for all programs you may be eligible for. There is never any charge for registering or applying. If approved for the loan, you are under no obligation to accept it. But the examination of your SBA application will determine what other types of assistance you may be eligible for.

Disaster survivors may register the following ways:

  • Online at DisasterAssistance.gov with any computer, smartphone or tablet.
  • By phoning 800-621-3362 (FEMA). Applicants who use 711 or Video Relay Service may also call 800-621-3362. Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from
    7 a.m. to 10 p.m., seven days a week. Multilingual operators are available.
  • At a disaster recovery center. To find the nearest one, go online to the disaster recovery center locator at asd.fema.gov/inter/locator.

A free multilingual guide to the types of assistance available can be found at fema.gov/help-after-disaster.

Various forms of housing assistance are available to survivors of the Louisiana flood, from voluntary agencies, grants from FEMA, loans from the Small Business Association, the State’s Shelter at Home program, Transitional Sheltering Assistance, to long-term recovery led by HUD.

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FEMA Help Is Still Available

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