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What to do if you disagree with FEMA’s decision letter

SACRAMENTO, Calif. – If Lake and Calaveras County residents receive a letter from the Federal Emergency Management Agency saying they are not eligible for disaster assistance, it is important that they read the letter carefully and then contact FEMA if they have questions or need assistance making an appeal.

The appeal must be postmarked within 60 days of the date on the FEMA letter, not the date received. FEMA will help survivors make an appeal.

Survivors can call 800-621-FEMA (3362) or TTY 800-462-7585. For 711 or video relay service, call 800-621-3362. They can also visit a Disaster Recovery Center (DRC). To locate the nearest center, call FEMA or go online to FEMA.gov/DRC.

A direct telephone hotline is operational to process any requests from survivors who may need additional assistance: 916-381-0330; for TTY, call 711.

The FEMA letter will explain the reason an applicant was determined to be ineligible and what additional information he or she needs to provide or how FEMA’s decision can be appealed.

Some of the reasons for an initial turn down can be easily remedied with more information such as:

Calling or writing to FEMA when a final insurance settlement is agreed upon.
Providing proof of ownership or residence, especially documents showing the damaged property was the primary residence at the time of the disaster.
Returning a completed U.S. Small Business Administration disaster loan application.
Signing essential documents.

Survivors can ask for a review of the amount or type of help provided or any other decision about federal disaster assistance if they appeal the agency’s decision within 60 days of the date on the FEMA letter. Many issues can be resolved if applicants follow up with updated information or documentation.

When appealing a decision, applicants should explain in writing why they disagree with a decision along with any new or additional documents supporting the appeal.

Appeal letters should include:

Federal disaster declaration number ‘DR-4240-CA’ on all pages of documents.
Applicant information, including:
- Nine-digit FEMA application number on all pages of documents
- Name
- Date and place of birth
- Address of the damaged dwelling
Copies of verifiable documentation supporting the appeal. All receipts, bills and estimates must include contact information for the service provider. Applicants should keep all originals for their records.
Copy of a driver license or state-issued identification card showing the residence address is the same as the damaged property.
If a driver’s license or state-issued identification card is not available, an alternative is to have the appeal letter notarized with the following statement included: “I hereby declare under penalty of perjury that the foregoing is true and correct.”

The applicant’s signature.

Mail the appeal letter to:

FEMA
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055

Applicants may fax the appeal letter to: 800-827-8112, Attention: FEMA

It is important to have appeal letters postmarked within 60 days of the date on the decision letter.

Call 800-621-FEMA (3362) or TTY 800-462-7585. For 711 or video relay service, call 800-621-3362. For more information go to FEMA.gov/Help-After-Disaster. Even easier is visiting one of the three FEMA disaster recovery centers (DRC).

All three Disaster Recovery Centers will be open on Veterans Day, Wednesday, Nov. 11, with normal business hours, 8 a.m. to 5 p.m. To locate the nearest DRC, go to FEMA.gov/DRC.

Survivors can apply for FEMA assistance online at DisasterAssistance.gov or by calling 800-621-3362; TTY 800-462-7585; 711 or Video Relay Service (VRS), call 800-621-3362. Registration continues through Monday, Nov. 23.

For more information on California’s wildfire recovery, visit: caloes.ca.gov or fema.gov/disaster/4240 and follow us on Twitter @femaregion9 and at Facebook.com/FEMA.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who are referred to SBA for a disaster loan must apply to be eligible for additional FEMA assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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What to do if you disagree with FEMA’s decision letter

California Disaster Recovery Centers change operational hours

SACRAMENTO, Calif. – The Federal Emergency Management Agency and Cal OES are altering the schedules of Disaster Recovery Centers (DRCs) in Calaveras and Lake counties, with two Mobile Disaster Recovery Centers closing permanently.

Starting this weekend the DRC hours of operation will be:

Monday – Friday: 8 a.m. – 6 p.m.

Saturday: 9 a.m. – 4 p.m.

Sunday: Closed

The DRC locations are:

Calaveras County: The Calaveras County Disaster Recovery Center in San Andreas

891 Mountain Ranch Rd., San Andreas, CA 95249

Lake County: The Lake County Disaster Recovery Center in Clearlake

14860 Olympic Dr., Clearlake, CA 95422

The Lake County Disaster Recovery Center in Middletown

21256 Washington St., Middletown, CA 95461

The following two mobile DRCs will be closing end of business Saturday Oct. 24.

The Calaveras County Disaster Recovery Center in Mountain Ranch

7867 Whiskey Slide Rd., Mountain Ranch, CA 95246

The Calaveras County Disaster Recovery Center in Rail Road Flat

250 Railroad Flat Rd., Rail Road Flat, CA 95248

Survivors can also apply for FEMA assistance online at DisasterAssistance.gov or by calling 800-621-3362; TTY 800-462-7585; 711 or Video Relay Service (VRS), call 800-621-3362.

A direct telephone hotline is operational to process any requests from survivors who may need additional assistance: 916-381-0330, TTY CALL 711.

For more updated information on California’s wildfire recovery, survivors may visit: caloes.ca.gov or http://beta.fema.gov/disaster/4240 and follow us on Twitter@femaregion9 and at Facebook.com/FEMA.

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California Disaster Recovery Centers change operational hours

CalOES and FEMA Serves the Whole Community: Assistance for Survivors with Disabilities

Sacramento, CA – The California Office of Emergency Services (CalOES) and the Federal Emergency Management Agency (FEMA) are continuing to encourage Lake and Calaveras county residents with disabilities, or any survivor with additional needs, who were affected by the recent wildfires, to utilize the many available accessible resources to register for assistance.

People with disabilities are eligible to receive the same services and assistance that are offered to everyone in the declared disaster area, and both CalOES and FEMA are committed to ensuring services and assistance are available for people with disabilities.

A direct telephone hotline is operational to process any requests from survivors who may need additional assistance.

916-381-0330
TTY CALL 711

In addition, to serve the whole community, certain accommodations are available at Disaster Recovery Centers (DRCs).

For those who are deaf or hard of hearing, the DRCs are equipped with captioned phones and iPads that can access video remote sign language interpreters. On-site interpreters are also available upon request.
For those survivors who are blind or have low vision, documents are available in large print and Braille.
DRCs have accessible parking, ramps, and restrooms.
If a survivor cannot transport themselves to the DRC, FEMA will arrange a home visit.

The first step for any survivor is to register with FEMA. While one-to-one registration assistance is available at a DRC, survivors may also register online or over the phone.

Online at DisasterAssistance.gov or by smart phone or tablet at m.fema.gov
The number to register for assistance is 1-800-621-3362
TTY 1-800-462-7585
If you use 711 or Video Relay Service (VRS), call 1-800-621-3362
Operators are multilingual and calls are answered seven days a week 24 hours a day.
FEMA representatives can also register survivors at a location of their choosing if needed.

The application deadline is November 23. For those survivors with a disability, and others with additional needs who require assistance, should not hesitate to contact FEMA and ask for help.

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CalOES and FEMA Serves the Whole Community: Assistance for Survivors with Disabilities

Help is Still Available for Survivors of July’s Severe Storms

FRANKFORT, Ky. – Survivors in counties affected by the July severe storms, who registered with FEMA for aid and have questions, can call the FEMA helpline at 800-621-3362 (TTY 800-462-7585, Video Relay Service 800-621-3362) or go online at DisasterAssistance.gov.

The eight eligible counties were: Breathitt, Carter, Fleming, Johnson, Leslie, Perry, Rowan and Trimble, and the deadline to register with FEMA for assistance was Oct. 12, 2015.

However, individuals and families impacted by the July disaster, who missed the application date or still have unmet needs, can call the recovery assistance helpline at Kentucky Emergency Management, Recovery Section, for non-FEMA recovery issues. That number is 877-634-8175.

More than $10.5 million in federal assistance has been provided to help Kentucky recover from the July floods. The Federal Emergency Management Agency has approved more than $5.25 million to assist individuals and households while the U.S. Small Business Administration has approved more than $5.25 million in home and business loans.

The Commonwealth and FEMA have made it a priority to make sure survivor needs are met – including people with disabilities, access and functional needs, senior citizens, and people with limited English proficiency.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

For more information on Kentucky’s disaster recovery, visit www.fema.gov or http://kyem.ky.gov.

On Facebook, go to http://www.facebook.com/KYEmergencyManagement. To receive Twitter updates: http://twitter.com/kyempio or www.twitter.com/femaregion4.

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Help is Still Available for Survivors of July’s Severe Storms

Small Business Administration is Important to ALL Disaster Survivors

SACRAMENTO – The U.S. Small Business Administration (SBA) plays a unique role in helping all disaster survivors recover. It provides low-interest recovery loans to businesses and residents, if they can afford to repay. By registering with the Federal Emergency Management Agency (FEMA), most survivors are automatically referred to the SBA.

SBA low-interest disaster loans, up to $200,000 for repair or replacement of a homeowner’s primary residence and $40,000 for personal property of renters and homeowners are the federal government’s intended source of recovery funds beyond limited FEMA resources.

The SBA also makes low-interest disaster recovery loans available to help businesses of all sizes and private non-profit organizations. Businesses and private non-profits may borrow up to $2 million for physical damages or economic injury.

The easiest way to apply for an SBA disaster loan is to visit a Disaster Recovery Center and meet with an SBA representative in person.

Individuals and households who do not meet the SBA’s financial requirements for a disaster recovery loan may be referred back to FEMA, where they may qualify for an Other Needs Assistance grant to help them pay for some recovery costs other than housing. They also may qualify for a FEMA Individual Assistance grant for housing losses. Businesses are not eligible for FEMA assistance.

FEMA Other Needs Assistance may be used for:

Disaster-related child care expenses.
Disaster-related medical and dental expenses.
Disaster-related funeral and burial expenses.
Disaster-related damages to essential household items (room furnishings, appliances); clothing; tools (specialized or protective clothing and equipment) required for your job; necessary educational materials (computers, school books, supplies).
Fuels for primary heat source (heating oil, gas).
Clean-up items (wet/dry vacuum, dehumidifier).
Disaster-related damage to an essential vehicle.
Moving and storage expenses related to the disaster (moving and storing property to avoid additional disaster damage while disaster-related repairs are being made to the home).
Other necessary expenses or serious needs as determined by FEMA.
Other expenses that are authorized by law.

Applicants may apply online using the Electronic Loan Application via SBA’s secure Web site at: disasterloan.sba.gov/ela. For information about SBA disaster programs, businesses and residents can go to sba.gov/disaster or call SBA’s Disaster Assistance Customer Service Center at: 800-659-2955, TTY 800-877-8339 or Video Relay Service (VRS) 800-659-2955.

Survivors can apply for disaster assistance online at DisasterAssistance.gov or by calling 800-621-3362; TTY 800-462-7585; 711 or (VRS), call 800-621-3362. FEMA has made it a priority to reach survivors who need help – including people with disabilities and/or access and functional needs, senior citizens and people with limited English proficiency.

For more updated information on California’s wildfire recovery, survivors may visit: caloes.ca.gov or beta.fema.gov/disaster/4240 and follow us on Twitter @femaregion9 and at Facebook.com/FEMA.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). If you have a speech disability or hearing loss and use a TTY, call 800-462-7585 directly; if you use 711 or Video Relay Service (VRS), call 800-621-3362. FEMA has made it a priority to reach survivors who need help – including people with disabilities and/or access and functional needs, senior citizens and people with limited English proficiency.

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

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Small Business Administration is Important to ALL Disaster Survivors

What to Expect After South Carolina Survivors Call FEMA

COLUMBIA, S.C. – Registering with the Federal Emergency Management Agency is the first step to getting federal disaster assistance.

After you apply, FEMA will send you a copy of your application and a copy of “Help After a Disaster: Applicant’s Guide to the Individuals and Households Program,” which will answer many of your questions.

This publication explains how FEMA’s disaster assistance program works; describes additional kinds of help you may qualify for from other federal, state and voluntary agencies; and gives you many important tips on how best to make all these programs work for you.

After You Register

If your home or its contents are damaged and you are uninsured or underinsured, verifying disaster damage is part of the process to establish the amount and type of damage you suffered.

You will get a call from an inspector who has construction background and is fully qualified to do the job. Inspectors are private contractors who wear official FEMA ID badges. If you have concerns with the legitimacy of a FEMA housing inspector, you should contact your local law enforcement as they will be able to validate their identification.

Authorized inspectors will only confirm personal detailed information that you previously provided during the registration process, such as your registration number. They never charge for an inspection.

The U.S. Small Business Administration and various insurance companies also have inspectors in the field. You may also see preliminary damage assessment teams in your area.

Inspector’s Call

After you register – either online at DisasterAssistance.gov, by calling 800-621-3362 (TTY 800-462-7585) or visiting a disaster recovery center – a nine-digit application number is assigned. An inspector will then call to schedule an appointment to visit your damaged property – generally no longer than 10 days after registration.

Inspector’s Visit

Keep the scheduled appointment to make sure the assistance process moves quickly. The inspection should take typically 10 to 20 minutes. You – or someone who is 18 or older and lived in the household prior to the disaster – must be present for the scheduled appointment. Inspectors will review both structural and personal property damage and file a report, but they do not determine eligibility or determine the value of damage or losses.

A FEMA inspection is not an insurance inspection. If you are covered by insurance, you should contact your insurance company immediately as FEMA cannot duplicate payments.

Proof of Ownership or Occupancy

The inspector will ask for identification and proof of ownership and occupancy (for homeowners) and occupancy only (for renters). You can speed up the process by having the appropriate documents on hand:

A photo ID to prove identity, such as driver’s license or passport.
Proof of occupancy, such as a lease, rent payment receipt or utility bill.

Proof of ownership, such as a deed, title, mortgage payment book, property insurance policy or tax receipts.

After the Inspector’s Visit

You will receive a letter from FEMA containing a decision within 10 days of the inspector’s visit. If you are eligible for assistance, the letter will be followed by a check or an electronic funds transfer. The letter explains how the money can be used. You may receive a low-interest disaster loan application in the packet from the SBA. You do not have to accept a loan. However, you must complete the application and return it to SBA to remain eligible for other types of federal assistance, such as FEMA grants.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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What to Expect After South Carolina Survivors Call FEMA

South Carolina Disaster Recovery Centers Open in Columbia and Lexington

COLUMBIA, S.C. – Two disaster recovery centers are open in Columbia and Lexington to help South Carolina flood survivors. The centers are open 8 a.m. to 7 p.m. seven days a week.

Representatives from the South Carolina Emergency Management Division, the Federal Emergency Management Agency, the Small Business Administration and other agencies will be at the centers to explain disaster assistance programs and help survivors apply for aid.

The disaster recovery centers are located at the following addresses:

Lexington County
Lexington Main Library
5440 Augusta Road
Lexington

Lexington County
Irmo Branch Library
6251 St. Andrews Road
Columbia

If possible, before going to a disaster recovery center, people with flooding losses should register with FEMA. They can go online to DisasterAssistance.gov or call 800-621-3362. Help is available in most languages, and lines are open 7 a.m. to 10 p.m., seven days a week until further notice.

Disaster assistance applicants who are deaf or hard of hearing should call 800-462-7585 (TTY). For Video Relay Service or accommodations to visit a center, call 800-621-3362.

Federal disaster assistance for individuals and families can include money for temporary rental assistance and essential home repairs for primary residences not covered by insurance.

Low-interest disaster loans from the Small Business Administration are also available to help with homeowner, renter and business uninsured losses. Survivors and businesses should first register with FEMA and may obtain information on SBA disaster loan applications by calling 800-659-2955 (800-877-8339 for people who are deaf or hard of hearing) or online at www.SBA.gov. They may also apply online at https://disasterloan.sba.gov/ela.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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South Carolina Disaster Recovery Centers Open in Columbia and Lexington

Applicant Registration Site Opens in Fleming County

FRANKFORT, Ky.– Survivors of July’s storms can register for federal disaster aid at a temporary site in Fleming County. The site will help people who were affected by the severe storms, tornadoes, straight-line winds, flooding, landslides and mudslides occurring July 11 through July 20.

The registration site is located at:

Fleming County Extension Service

1384 Elizaville Rd.

Flemingsburg, KY 41041

It will be open Monday through Friday from 9 a.m. to 4 p.m. until further notice.

The site, staffed by a Disaster Survivor Assistance team, will offer registration assistance. Applicants can also check the status of their applications or get referrals to other resources. Specialists will also be available to provide guidance and answer questions on Individual Assistance.

Applicants who cannot come to the Applicant Registration Site and wish to update their contact information or ask questions concerning Federal Emergency Management Agency correspondence can call FEMA’s toll-free helpline at 800-621-3362 (TTY 800-462-7585, Video Relay Service 800-621-3362) from 7 a.m. to 10 p.m. (Eastern Daylight Time) or go online to DisasterAssistance.gov.

The deadline for survivors to register for federal assistance is Oct. 12.

The Small Business Administration will also be on hand to discuss its disaster loan program.

FEMA and the Commonwealth have made it a priority to reach survivors who need help – including people with disabilities and/or access and functional needs, senior citizens and people with limited English proficiency.

Survivors who need reasonable accommodation to apply for assistance or to visit the registration site may call 502-209-2749 or Kentucky 711 for TTY.

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For more information on Kentucky’s disaster recovery, visit www.fema.gov or http://kyem.ky.gov. On Facebook, go to http://www.facebook.com/KYEmergencyManagement. To receive Twitter updates: http://twitter.com/kyempio or www.twitter.com/femaregion4.

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Applicant Registration Site Opens in Fleming County

Applicant Registration Site Opens in Rowan County

FRANKFORT, Ky. — Survivors of July’s storms can register for federal disaster aid at a temporary site in Rowan County. The site will help people who were affected by the severe storms, tornadoes, straight-line winds, flooding, landslides and mudslides occurring July 11 through July 20.

The registration site is located at:

Carl D. Perkins Community Center

1300 Crayton Jackson Lane

Morehead, KY 40351

It will only be open through this Friday, Sept. 11, 2015. The hours are from 9 a.m. to 4 p.m.

The deadline for survivors to register for federal assistance is Oct. 12.

The Small Business Administration will also be on hand to discuss its disaster loan program.

Survivors who need reasonable accommodation to apply for assistance or to visit the registration site may call 502-209-2749 or Kentucky 711 for TTY.

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Applicant Registration Site Opens in Rowan County

Texans Have Every Reason to Register for Disaster Assistance

AUSTIN, Texas – Apply by Aug. 27 for assistance from FEMA or the U.S. Small Business Administration (SBA). You have every reason to do so.

If you are among thousands of Texans affected by the severe storms, tornadoes, straight-line winds and flooding that occurred from May 4 to June 22, you may be eligible for a grant or low-interest loan from the SBA. If you answer YES to any of the following questions and were affected by the disaster, you may be eligible.

Are you a homeowner, renter or business of any size with disaster-related damage?
Did you file an insurance claim for damage and have not received your settlement?
Are you uninsured or under-insured and have unmet needs?
Do you need help applying because English is your second language?
Are you a Qualified Alien or the parent of a U.S. citizen in your household?
Are you a person with a disability or have an access or functional need?
Do you receive Social Security, Medicaid food stamps and are concerned help will affect your benefits?
Do you need help, but feel others need it more or that there won’t be enough assistance for everyone?
Do you feel you will not qualify for a low-interest loan?

If you have questions or concerns about applying for disaster assistance, call the FEMA helpline before the Aug. 27 deadline. Tell your friends and neighbors that help may be available, but they must register before the deadline.

Remember, FEMA grants do not have to be repaid and you are not required to accept an SBA loan. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Find answers to questions on http://www.fema.gov/disaster/4223. Topics include rumor control, recovery information, recovery center locations and hours, links to apply for assistance and other resources, information about flood insurance, news releases, fact sheets, photographs and blogs.

You can apply for FEMA assistance online at www.DisasterAssistance.gov or by calling 800-621-3362 toll free from 7 a.m. to 10 p.m. (local time). Multilingual operators are available. Disaster assistance applicants who have a speech disability or hearing loss and use TTY should call 800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 800-621-3362.

You also can visit a Disaster Recovery Center. Assistive equipment is available. To find the nearest DRC, go online to http://asd.fema.gov/inter/locator/home.htm.

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FEMA’s temporary housing assistance and grants for childcare, medical, dental expenses and/or funeral expenses do not require individuals to apply for an SBA loan. However, those who receive SBA loan applications must submit them to SBA to be eligible for assistance that covers personal property, transportation, vehicle repair or replacement, and moving and storage expenses.

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Texans Have Every Reason to Register for Disaster Assistance

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