Disaster Assistance Still Available with FEMA’s Help Line 

Release Date: May 11, 2012
Release Number: 4059-066

» More Information on West Virginia Severe Storms, Flooding, Mudslides, And Landslides
» More Information on West Virginia Severe Storms, Tornadoes, Flooding, Mudslides, And Landslides

CHARLESTON, W. Va. — Even though there are no longer any state and federal Disaster Recovery Centers open in West Virginia, the FEMA Help Line is still in business. Counties whose residents might be eligible for assistance are Lincoln, Logan, Harrison, Marion, Mingo, Preston, Taylor and Wayne.

For those disaster survivors who have already registered for federal assistance, the Help Line is the place to follow the progress of your case, get answers to questions and help in navigating the assistance process. Just call 800-621-3362 from 7 a.m. to 10 p.m. local time seven days a week.

The operators can register those with disaster related damages. You can also sign up online at DisasterAssistance.gov. For TTY users, the number is 800-462-7585. With a Web-enabled smart phone or other PDA, log onto m.fema.gov.

“We are ready to help anyone who qualifies,” said Charleston-based FEMA Federal Coordinating Officer Deanne Criswell. “Assistance is not dependent on your income or ability to pay. We can provide assistance to whoever is eligible.”

The Help Line has operators who speak a wide spectrum of languages. An applicant does not have to be a U.S. citizen to register as long as he or she is in the country legally.

Those affected by the storms and floods of February 29 through March 5 have until May 15 to register with FEMA for assistance. For those who suffered loss or damage from the flooding of March 15 through March 31, the deadline to register is May 21.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Modified: Friday, 11-May-2012 10:55:44

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Disaster Assistance Still Available with FEMA’s Help Line

Deadlines for FEMA Registration Near 

Release Date: May 9, 2012
Release Number: 4059-065

» More Information on West Virginia Severe Storms, Flooding, Mudslides, And Landslides
» More Information on West Virginia Severe Storms, Tornadoes, Flooding, Mudslides, And Landslides

CHARLESTON, W. Va. — The Federal Emergency Management Agency is reminding those affected by the recent storms and floods they have only a short time left to register for possible assistance.

For residents in Lincoln, Marion, Harrison, Preston, Taylor and Wayne counties affected by the storms and flooding of February 29 through March 5, the deadline is May 15. For those in Lincoln, Logan and Mingo counties who sustained damage in the floods of March 15 through March 31, the deadline is May 21. Help is available for homeowners, renters and businesses of any size.

To find out if you are eligible for assistance and to register with FEMA, call the FEMA Help Line at 800-621-3362. You can also register online at www.DisasterAssistance.gov. With a Web-enabled mobile device, log onto m.fema.gov.

For individuals with hearing or speech impairments, FEMA has a TTY line at 800-462-7585.

The phone lines are open from 7 a.m. to 10 p.m. local time seven days a week.

For more information and guidance in navigating the disaster-assistance process, a state and federal Disaster Recovery Center remains open until noon, Friday, May 11. The center is at 2270 Mud Fork Road in Logan and operates from 10 a.m. to 7 p.m. every day until May 11.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Modified: Wednesday, 09-May-2012 10:54:33

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Deadlines for FEMA Registration Near

Free Legal Assistance Available for Storm Survivors

Release Date: April 5, 2012
Release Number: 4059-013

» More Information on West Virginia Severe Storms, Flooding, Mudslides, And Lanslides
» More Information on West Virginia Severe Storms, Tornadoes, Flooding, Mudslides, And Landslides

CHARLESTON, W. Va. — Free legal assistance is available to survivors of this spring’s tornadoes, severe storms and flooding in federally designated West Virginia counties – Lincoln, Logan, Marion and Wayne. The services are being supplied through a partnership among the American Bar Association Young Lawyers Division, Legal Aid of West Virginia and the Federal Emergency Management Agency, FEMA officials said Friday.

Survivors facing legal problems may call 877-331-4259 to request assistance. Phone lines are staffed from 8:30 a.m. to 4:30 p.m., and callers may leave a message outside of those hours. Callers should state they are seeking FEMA legal assistance and should identify what county they are located in. Survivors who qualify for assistance will be matched with West Virginia lawyers who have volunteered to provide free legal help.

The type of assistance available includes:

  • Assistance with securing FEMA and other government benefits available to disaster survivors
  • Assistance with life, medical and property insurance claims
  • Help with home repair contracts and contractors
  • Replacement of wills and other important legal documents destroyed in the disaster
  • Assisting in consumer protection matters, remedies and procedures
  • Counseling on mortgage-foreclosure problems
  • Counseling on landlord/tenant problems

There are some limitations on disaster legal services. To determine whether a legal problem qualifies for free legal assistance, survivors should make it clear that they are seeking assistance relative to the declared FEMA disaster. An attorney will contact the caller after reviewing the information provided.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Modified: Thursday, 05-Apr-2012 10:58:14

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Free Legal Assistance Available for Storm Survivors

What to Expect After Registering With FEMA 

Release Date: April 3, 2012
Release Number: 4059-016

» More Information on West Virginia Severe Storms, Flooding, Mudslides, And Lanslides
» More Information on West Virginia Severe Storms, Tornadoes, Flooding, Mudslides, And Landslides

CHARLESTON, W. Va. — For people who suffered damages as a result of the recent tornadoes, severe weather and flooding, the first step in seeking assistance from the Federal Emergency Management Agency is to register, according to FEMA officials. This applies only to survivors living in the federally designated counties – Marion, Logan, Lincoln and Wayne.

“It’s easy to do,” said Charleston-based Federal Coordinating Officer Deanne Criswell. “You can call our toll-free number, which is 800-621-3362. Or you can go online at DiasterAssistance.gov. You absolutely must register to begin the process.”

Once registered, Criswell said, an applicant can expect a telephone call from a FEMA inspector to set up an appointment. Normally, this call will come within a few days after one registers, but almost always within 10 days. The applicant or someone at least 18 years old who lived in the home before the incident occurred must be present when the inspection takes place.

FEMA inspectors are contracted independent experts qualified to assess damages to buildings and other property that might have been damaged from the storms and flooding. Inspectors will always carry an official FEMA identification – and applicants are urged to jot down the badge number of the inspector who visits for future reference.

Inspectors do not determine whether an applicant or the damaged premises qualify for federal assistance. That is done by FEMA Individual Assistance personnel after evaluating the inspectors’ reports.

There is no fee charged for these inspections, Criswell said. The applicant will need to provide documented proof of ownership (for homeowners) and permanent occupancy (for both homeowners and renters). For example, these might include a utility bill or a copy of a rental lease.

The inspector will ask the applicant to sign a form authorizing FEMA to verify that the information given is accurate. Within about 10 days a letter will be sent by FEMA to the applicant with notification about the decision of whether the applicant is eligible for help. If so, that letter will be followed by a check (or there will be an electronic transfer to the appropriate bank account). The letter will explain what the money can be used to pay for, and applicants should be careful to use the funds as indicated.

If FEMA decides the applicant is not eligible for help, the letter will state the reasons for the denial of benefits, Criswell said. The letter will outline the process to appeal any decision the applicant thinks is erroneous.

An applicant might be referred to the Small Business Administration for help. If so he or she will receive an application for a low-interest loan to repair or replace real estate (up to $200,000) or personal property (up to $40,000). No one is required to accept any SBA loan, but filling out the application is part of the assistance process and helps FEMA in evaluating or re-evaluating any data.

Once FEMA receives an application for assistance and it is approved, the funds will be in the applicant’s hands within 10 days. For electronic bank-account deposits, the money will be available sooner. Applicants who do not receive their checks by mail promptly should phone the FEMA Help Line at 800-621-3362 or visit the nearest Disaster Recovery Center for information.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Modified: Tuesday, 03-Apr-2012 16:32:02

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What to Expect After Registering With FEMA

Disaster Assistance Includes Right of Appeal 

Release Date: March 23, 2012
Release Number: 4058-013

» More Information on Indiana Severe Storms, Straight-line Winds, and Tornadoes

INDIANAPOLIS —Some Indiana residents who have registered for disaster assistance may have received letters saying their applications are denied. They should know that they have the right to appeal that decision.

Applicants who received denial letters should make sure they understand why they were denied. A denial may be due to various reasons. A visit to the Disaster Recovery Center in Sellersburg or a call to the FEMA Helpline at (800) 621-3362 can help provide a better explanation.

Many find their circumstances have changed from the time they registered for assistance. They may have discovered additional damage to their property, or that they need housing help after all. Displaced renters may find upon returning that their residences are unlivable. Whatever the reason, applicants have the right to appeal a denial within 60 days from the date of the determination letter.

Applicants must explain in writing why they believe the initial FEMA response was wrong and provide new or additional information and documents to support the appeal. They should also include their FEMA registration number and disaster number in the letter, along with their full name and address of the damaged home.

Appeals can be mailed to:

FEMA-Appeals Officer
National Processing Service Center
P.O. Box 1005
Hyattsville, MD 20782-8055

They may also be faxed to: 1-800-827-8112.

A video titled “You can Appeal” provides additional information at www.fema.gov/medialibrary/media_records/6506.

Federal disaster aid was made available on March 9 to the State of Indiana to supplement state and local recovery efforts in areas affected by severe storms, straight-line winds, and tornadoes during the period of Feb. 29 to March 3, 2012 in Clark, Jefferson, Ripley, Scott, Warrick and Washington counties.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Modified: Monday, 26-Mar-2012 12:17:17

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Disaster Assistance Includes Right of Appeal