You Can Help to Move Your FEMA Assistance Request Forward

BATON ROUGE, La. — You can make a big difference in getting fast action on your FEMA application by providing all the information needed and then staying in touch. The state and FEMA rely on that information to process each claim.

When you register with FEMA, the facts you provide are used to determine what types of assistance you may be eligible to receive. When all the information is complete, FEMA is able to make a decision regarding your disaster aid.

There are a number of reasons flood survivors receive ineligibility letters and yet may qualify for assistance. For example, you may still need to:

  • Return insurance information
    • If you have flood insurance, contact your insurance company and ask for a settlement letter detailing exactly what is covered under your claim.
    • Hand in the letter at a disaster recovery center or mail insurance settlement information to FEMA – Individuals & Households Program
      • National Processing Service Center,
        P.O. Box 10055
        Hyattsville, MD 20782-7055
    • FEMA cannot provide money to individuals or households for losses already covered by insurance.
  • Provide information to prove occupancy or ownership of the damaged property
    • Utility bills, tax receipts, rental receipts are all proof you lived at the address.
  • Fill out all necessary paperwork and update your contact information
    • Answer all questions on the form.
    • Let FEMA know each time you move or change a phone number:
      • By going online to DisasterAssistance.gov;
      • By calling 800-621-3362 from  6 a.m. to 10 p.m. daily;
      • Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Applicants who use 711 or Video Relay Service may also call 800-621-3362;
      • By talking face-to-face with a specialist at a disaster recovery center. Find the closest one at fema.gov/disaster-recovery-centers or by calling the FEMA helpline at 800-621-3362; or
      • By downloading the FEMA mobile app.
  • Complete and return the U.S. Small Business Administration (SBA) loan application.
    • Be sure to return the completed SBA loan application even if you choose to decline the loan.
    • Filling out the loan application is a necessary step so you can be considered for additional forms of disaster assistance.

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You Can Help to Move Your FEMA Assistance Request Forward

FEMA Ineligibility Letters May Not Be the Last Word

COLUMBIA, S.C. – Some disaster survivors affected by the severe storms and flooding in South Carolina may receive a letter from the Federal Emergency Management Agency saying they are ineligible for disaster assistance.

If that happens, do not be alarmed or discouraged. It may mean that FEMA does not have all the information needed to make a decision regarding an applicant’s disaster assistance.

Several reasons exist for why flood survivors receive ineligibility determination letters and yet may be eligible for assistance. For example, the applicant may still need to:

  • Return insurance information;
  • Provide information to prove occupancy or ownership of the damaged property;
  • Fill out all necessary paperwork; or
  • Complete and return the U.S. Small Business Administration loan application.  

Applicants with insurance should contact their insurance company and ask for a settlement letter detailing exactly what is covered under their claim. They should mail insurance settlement information to FEMA – Individuals and Households Program, National Processing Service Center, P.O. Box 10055, Hyattsville, MD 20782-7055.

Flood survivors have up to 12 months from the date they registered with FEMA to submit insurance information for review. FEMA cannot provide money to individuals or households for losses already covered by insurance.

FEMA reminds applicants to return the completed SBA loan application even if they choose to decline the loan. Completing the loan application is a necessary step if applicants are to be considered for some other forms of disaster assistance.

Applicants who wish to appeal a decision may do so in writing within 60 days from the date the ineligibility letter was received. Guidelines for appeals can be found in the Applicant’s Handbook sent to everyone who registered with FEMA.

Flood survivors who need to update their application information or have any questions about disaster assistance can call the FEMA helpline at 800-621-3362.  Phone lines are open from 7 a.m. to10 p.m., seven days a week until further notice.

People can apply for FEMA assistance online at www.DisasterAssistance.gov.

They can call 800-621-3362 toll free from 7 a.m. to 10 p.m. daily until further notice. Multilingual operators are available.

Disaster survivors who are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585. If survivors use 711 or VRS (Video Relay Service) or require accommodations while visiting a center, call 800-621- 3362. All disaster recovery centers are accessible and equipped with tools to accommodate survivors who need disability-related communication aids.

Survivors can visit a state/FEMA disaster recovery center. To find the nearest DRC go to http://asd.fema.gov/inter/locator/home.htm.        

 

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FEMA Ineligibility Letters May Not Be the Last Word

Building better and smarter can start with an SBA Disaster Loan

NEW YORK – Protection from future severe weather damage can begin with a low-interest U.S. Small Business Administration disaster loan for eligible homeowners, businesses and private nonprofits.

SBA disaster loans can be used for elevating a structure to reduce or eliminate future flood damage. Other projects can include building retaining walls, seawalls, sump pumps or elevating utilities. A disaster loan can be increased up to an additional 20 percent of the verified loss amount if rebuilding is to prevent future disaster damage.

The deadline to apply for an SBA disaster loan is Feb. 27, 2013.

A simple, fast way to complete the application is online, using the SBA’s electronic loan application. Go to https://DisasterLoan.SBA.gov/ELA. SBA customer service representatives are available to issue or accept low-interest disaster loan applications and answer questions at all New York State/FEMA disaster recovery centers and SBA business recovery centers. Survivors can receive an update on the status of a loan application by calling 800-659-2955 (TTY 800-877-8339 for the deaf and hard-of-hearing).

To find the nearest disaster recovery center, check out the disaster recovery center locator at www.FEMA.gov/disaster-recovery-centers or, with a tablet or smartphone, go to m.fema.gov. Another option is to text “DRC” and a Zip Code to 43362 (4FEMA). Or call 800-621-3362 (TTY 800-462-7585).

More information is available by calling the SBA Disaster Customer Service Center toll-free number, 800-659-2955 (TTY 800-877-8339). Assistance is also available by sending an email to DisasterCustomerService@sba.gov or by visiting www.sba.gov.                                                    

For more information on New York’s disaster recovery, visit www.fema.gov/SandyNY, www.twitter.com/FEMASandy, www.facebook.com/FEMASandy and www.fema.gov/blog.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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Building better and smarter can start with an SBA Disaster Loan

Sandy Survivors Should Submit Insurance Settlement Information

Trenton, N.J . — Hurricane Sandy survivors who registered with the Federal Emergency Management Agency (FEMA) and indicated they had insurance coverage should send in their insurance settlement information as soon as they receive it.

The insurance settlement documents allow FEMA to determine if survivors have uninsured or underinsured losses eligible for federal assistance. By law FEMA cannot provide financial assistance for losses covered by insurance. FEMA cannot pay deductibles either. Decisions on FEMA aid are evaluated on a case-by-case basis.

To submit insurance documentation, here’s what applicants can do:

  • Gather insurance documents and any settlement information.
  • Write the applicant’s name, FEMA registration number and 4086-DR-NJ on each page.
  • Send a copy of these documents to FEMA by:

 Fax:    800-827-8112

Mail:   National Processing Service Center 

           P.O. Box 1005 Hyattsville, MD 20782-8055 

Survivors can call FEMA with questions at 800-621-FEMA (3362), TTY 800-462-7585. Lines are open from 24 hours a day seven days a week until further notice and assistance is available in many languages.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema. 

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Sandy Survivors Should Submit Insurance Settlement Information

Hurricane Isaac Survivors Should Submit Insurance Settlements

CLINTON, Miss. – Hurricane Isaac survivors who registered with FEMA in Mississippi and indicated they had insurance coverage should send in their settlement information for review.

The insurance settlement documents allow FEMA to determine if survivors have uninsured or underinsured losses that may be eligible for federal assistance. Decisions on FEMA assistance are evaluated on a case-by-case basis.

To submit insurance documentation, here’s what applicants can do:

  • Gather insurance documents and any settlement information.
  • Write the applicant’s name, FEMA registration number and DR-4081-MS on each page.
  • Send a copy of these documents to FEMA by:
  • Fax:                800-827-8112
  • Mail:               National Processing Service Center, P.O. Box 10055, Hyattsville, MD 20782-8055

Call FEMA with questions at 800-621-FEMA (3362), TTY 800-462-7585. Lines are open from 7 a.m. to 10 p.m. and assistance is available in many languages.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

 

 

 

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Hurricane Isaac Survivors Should Submit Insurance Settlements