Louisiana Disaster Assistance Applicants: Understand FEMA Determination Letters and How to Appeal Them

BATON ROUGE, La.— A quick fix may change your decision if you applied for FEMA help following Louisiana’s August severe storms and floods and you disagree with your determination letter.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　

Everybody has a right to appeal. Read your determination letter carefully to understand FEMA’s decision and know exactly what you need to do for your appeal.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　

Many times applicants just need to submit some extra documents for FEMA to process their application. FEMA can reconsider you in some cases if you:

  • Submit insurance documents. Provide documents from your insurance company that detail your coverage or settlement is insufficient to make essential home repairs, provide a place to stay, or replace certain contents. FEMA cannot duplicate homeowner or renter insurance benefits.
  • Prove occupancy. Provide documents that prove the damaged home or rental was your primary residence by supplying a copy of utility bills, driver’s license or lease.
  • Prove ownership. Provide documents such as mortgage or insurance documents, tax receipts or a deed. If you don’t have a deed handy, contact your local or parish officials about obtaining a copy.

There are many other reasons you may disagree with FEMA’s decision. If you feel the amount or type of assistance is incorrect, submit an appeal letter and any documents to support your claim, including a contractor’s estimate for home repairs. You should have received a booklet called “Help After a Disaster” that explains what you need to provide for your situation. The booklet is available online at www.fema.gov/help-after-disaster.

Your letter should also include:

  • Your full name
  • Your registration number on all pages
  • The FEMA disaster declaration number—DR-4277-LA—on all pages
  • Your signature

Mail documents and your letter within 60 days of receiving your determination letter to:

FEMA National Processing Service Center

P.O. Box 10055

Hyattsville, MD 20782-7055

You can also submit them online at disasterassistance.gov or fax them to 800-827-8112.

If you have any questions about submitting insurance documents, proving occupancy or ownership, or anything else about your determination letter, you may call the FEMA helpline at 800-621-3362. If you use TTY, call 800-462-7585. Those who use 711 or Video Relay Service can call 800-621-3362. Lines are open from 7 a.m. to 10 p.m., seven days a week. You can also visit a Louisiana disaster recovery center and speak with a disaster assistance representative. Locate your closest center by going online to fema.gov/drc or by calling the FEMA helpline.

What to do if you disagree with FEMA’s decision letter1. Read the letter carefully to find out why the decision was made.Do you need to provide additional information?• Insurance determination letter.• Proof of occupancy or ownership.• Proof of ID.• Applicant’s signature.Common reasons for the initial decision:• The damage was to a secondary home or a rental property, not a primary residence.• Someone else in the household applied and received assistance.• Disaster-related losses could not be verified.• Insurance covered all losses.2. Contact FEMA for help with filing an appeal or any questions.Call800-621-3362 (711 or Video Relay Service available)800-462-7585 (TTY)VisitA Disaster Recovery Center3. File a written appeal.Explain why you think the decision was not correct.• Provide supporting information and documents.• Include your FEMA registration number on all documents.• Sign the letter.Mail or fax your appeal within 60 days of the decision letter date, or drop it off at a Disaster Recovery Center.

This graphic explains the appeals process for individuals who’ve applied for disaster assistance.

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Louisiana Disaster Assistance Applicants: Understand FEMA Determination Letters and How to Appeal Them

Help Remains Available After Disaster Recovery Center Closes in Berkeley

COLUMBIA, S.C. – A disaster recovery center in Berkeley County will close Friday, Jan. 8, at 6 p.m.:

  • Pine Ridge Fire Station #1, 565 Myers Road, Summerville

Many services available at disaster recovery centers are also available by calling the FEMA helpline. Survivors of Oct. 1-23 storms and flooding in Berkeley County can get help by calling 800-621-3362 or TTY 800-462-7585; those who use 711/VRS can call 800-621-3362. Lines are open 7 a.m. to 10 p.m. seven days a week until further notice.

Survivors can use the helpline to:

  • Ask questions about FEMA decision letters.

  • Learn how to appeal FEMA decision letters. All applicants may appeal.

  • Inquire about the status of a registration.

  • Provide change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.

  • Receive information about FEMA home inspections.

  • Get questions answered about federal disaster assistance and the application process.

Applicants should have their nine-digit FEMA registration number and zip code if they want to discuss their application.

Survivors may still visit other recovery centers to ask disaster assistance questions. They can locate the closest center by visiting asd.fema.gov/inter/locator/home.htm.

Representatives from the South Carolina Emergency Management Division, Federal Emergency Management Agency, U.S. Small Business Administration and other agencies are at centers to answer questions about disaster assistance and low-interest loans.

For the latest information on South Carolina flood recovery operations, visit scemd.org and fema.gov/disaster/4241.

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Help Remains Available After Disaster Recovery Center Closes in Berkeley

Help Remains Available After Disaster Recovery Center Closes in St. Matthews

COLUMBIA, S.C. – One disaster recovery center will close Wednesday, Dec. 16 at 6 p.m.:

  • John Ford Community Center at 304 Agnes St. in St. Matthews

Applicants in St. Matthews may still visit other recovery centers to ask disaster assistance questions. They can locate their closest center by visiting asd.fema.gov/inter/locator/home.htm.

Representatives from the South Carolina Emergency Management Division, Federal Emergency Management Agency, U.S. Small Business Administration and other agencies are at centers to answer questions about disaster assistance and low-interest loans.

Many services available at disaster recovery centers are also available by calling the FEMA helpline. Applicants can get help by calling 800-621-3362 or TTY 800-462-7585; those who use 711/VRS can call 800-621-3362. Lines are open 7 a.m. to 10 p.m. seven days a week until further notice.

Survivors can use the helpline to:

  • Register for federal assistance. Households should register only once.

  • Ask questions about FEMA decision letters.

  • Learn how to appeal FEMA decision letters. All applicants may appeal.

  • Inquire about the status of a registration.

  • Provide change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.

  • Receive information about FEMA home inspections.

  • Get questions answered about federal disaster assistance and the application process.

Applicants should have their nine-digit FEMA registration number and zip code if they want to discuss their application.

For the latest information on South Carolina flood recovery operations, visit scemd.org and fema.gov/disaster/4241.

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Help Remains Available After Disaster Recovery Center Closes in St. Matthews

FEMA Rebuilding Specialists to Provide Advice in Jackson

FEMA Rebuilding Specialists to Provide Advice in Jackson

JACKSON, Miss. – Residents in the Jackson area can learn how to build or rebuild to reduce the likelihood of damage the next time severe storms, tornadoes or floods hit. Federal Emergency Management Agency mitigation specialists know how and they are sharing their knowledge.

FEMA mitigation specialists will be at Home Depot in Jackson for five days to discuss specific methods with anyone who stops by. They will have free booklets and pamphlets with additional details.

Tuesday, June 24, through Saturday, June 28, from 8 a.m. to 6 p.m.

Home Depot

6325 I-55 North

Jackson, Miss. 39213

For more information on Mississippi disaster recovery, go to FEMA.gov/Disaster/4175. Visit the MEMA site at msema.org or on Facebook at facebook.com/msemaorg.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. 

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FEMA Rebuilding Specialists to Provide Advice in Jackson

Denial of Disaster Assistance May Be Appealed

MONTGOMERY, Ala. – A letter denying assistance to storm survivors may not be the last word.

Every applicant for federal assistance has the right to file an appeal for another review of their case. In filing an appeal, documentation that proves the applicant’s reason for filing the appeal must be included.

A denial letter does not necessarily mean an applicant is not eligible for assistance,” said Federal

For example, an applicant might receive a letter indicating that the Federal Emergency Management Agency did not receive all the information it needed to provide the applicant with assistance.  In that particular case, an appeal that provides all the missing information may be successful,” he said.

It is important that applicants read all letters from FEMA carefully,” added Lewis.

“We want to ensure everyone who is eligible receives all the assistance they are entitled to,” said Alabama Emergency Management Agency Director, Art Faulkner. “People should not be discouraged if they need to file an appeal to be sure they access the available help.”

Assistance may be denied because the applicant failed to provide complete information to support their initial claim.

Some reasons for a denial because of incomplete information are that the applicant did not:

  • Provide an insurance denial or settlement letter.
  • Provide proof that the damaged property was the primary residence at the time of the disaster;
  • Provide evidence of identity;
  • Provide documentation of the disaster damage;
  • Provide proof of ownership of the damaged property;
  • Sign all the documents.

If an applicant receives an award but believes the amount to be too low, an appeal for a higher award can be submitted with documentation to support the change to the award.

If an applicant’s damages and losses are covered by insurance, the application may be denied because FEMA cannot duplicate benefits.

Appeals must be postmarked within 60 days of receipt of a letter denying assistance. Applicants or someone they designate to act on their behalf must explain in writing why they believe the initial response was wrong and provide any new or additional information and documents that support the appeal.

More information on filing an appeal is in the Applicant’s Guide FEMA mails to each applicant and online at  www.fema.gov. Applicants may talk with experts daily 7 a.m. – 10 p.m. on FEMA’s toll free Helpline, 800-621-FEMA (3362), TTY 800-462-7585. Applicants can check the status of their appeals by calling these same numbers or online at: www.fema.gov.

 

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Denial of Disaster Assistance May Be Appealed

Disaster Stress And Older Adults

TRENTON, N.J. — Many survivors of Hurricane Sandy find themselves under additional stress these days. But disaster-related anxiety can be especially high in older adults, particularly those living on their own or isolated from friends and family.

Because of their age and other unique circumstances, older adults often react much differently than younger people to catastrophic events. It’s not uncommon after a disaster for them to become withdrawn, agitated, disoriented and confused.

Family members, friends, neighbors and caregivers should be aware of this and be ready to safeguard both their physical and mental health. Be on the lookout for the following symptoms of senior stress:

  • Fear of losing their independence because of disaster-related injury or loss of their residence. This can be the biggest trauma that older people face after a disaster.
  • Problems talking to people and answering questions. Difficulties in communicating after a disaster can be increased by factors such as slower thought processes related to age, problems with seeing and hearing, and reduced mobility.
  • “Welfare” stigma. Many older adults are cautious about or even unwilling to accept government help because they have always “paid their way.” Their reluctance to accept assistance can be compounded by a lack of knowledge about government services for which they may be eligible.
  • Memories or flashbacks of other events in their lives when they were traumatized or suffered severe losses.
  • Anxiety caused by poor reading skills and inadequate command of the English language.
  • Worry about limited financial resources and having enough time to rebuild their homes.
  • Fear of being put in an institution because they cannot return to a home that was destroyed by the disaster.
  • Withdrawal and isolation from family and friends.
  • In severe cases, seniors also may undergo personality changes in the wake of a disaster.

Because older people may be on medication for health conditions, it’s important to ensure they are medically stable before deciding that any of the above symptoms are due to emotional stress.

It’s also important to keep in mind that seniors have decades of experience and strengths gained from facing previous disasters and adversity.

Those who live or work with older adults who have been adversely affected by Hurricane Sandy can take a number of steps to monitor and improve their mental health:

  • Provide consistent verbal reassurance.
  • Assist them in recovering personal possessions.
  • Help them re-establish contact with their family, friends and social networks.
  • Help them find a suitable residential relocation until they can return to their own home, ideally in familiar surroundings with friends or acquaintances.
  • Make frequent home visits and arrange for others to visit them.
  • Ensure medical and financial assistance.
  • Provide transportation to the doctor, grocery store, etc.
  • Re-establish and monitor their nutritional and medication needs.

Older people or their family and friends seeking additional information about stress counseling and services should contact their local mental health agencies. The New Jersey Department of Human Services is coordinating statewide efforts to help individuals and communities manage the emotional impact of the storm. Crisis counselors are currently providing support and assisting in FEMA Disaster Recovery Centers as needed. 

In addition to providing face-to-face disaster crisis counseling, the state provides informational materials about coping, and it has partnered with the Mental Health Association in New Jersey to offer assistance through a toll free helpline: 877-294-4357 (also applies for VRS or 711-Relay users) or TTY 877-294-4356. More information about disaster-related stress can be found at the website: www.state.nj.us/humanservices/dmhs/disaster/.

POSSIBLE PHOTOS: See following links

Red Cross provides assistance for Hurricane Sandy survivors (ID: 60611)

http://www.fema.gov/photolibrary/photo_details.do?id=60611

Community Relations Specialists speak with Sandy Survivors (ID: 60564)

http://www.fema.gov/photolibrary/photo_details.do?id=60564

FEMA Community Relations Specialists assist residents in New Jersey (ID: 60443)

http://www.fema.gov/photolibrary/photo_details.do?id=60443

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema. 

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Disaster Stress And Older Adults

Sandy Survivors: Ask Questions About Letters From Fema

Trenton, N.J. — Survivors who received letters from the Federal Emergency Management Agency after contacting FEMA for assistance should ask for help if they have questions.

FEMA sends every applicant a letter explaining the status of their application.

Sometimes a letter from FEMA indicates a status of ineligibility. This may simply mean that more information or documents are needed to better help FEMA process your application. Eligibility statuses can change when new information is provided. Survivors may need to:

  • Provide records that showed the damaged property was the primary residence at the time of the disaster.
  • Give their insurance or other documentation to FEMA.
  • Provide proof of ownership or residence.
  • Return the Small Business Administration disaster loan application.
  • Sign all essential documents.

FEMA cannot duplicate any aid that may have come from other government sources or insurance.

Answers to questions about the letter can be found by:

  • Visiting a Disaster Recovery Center. To find a center near you, use the online locator at www.fema.gov/drc. You may also text DRC and a ZIP code to 43362 (4FEMA) For example, if you lived in Atlantic City, you would text: DRC 08401.
  • Calling the FEMA Helpline by phone or 711/VRS at 1-800-621-FEMA (3362), TTY 1-800-7585.
  • Reviewing the “Help After Disaster” guide mailed to each applicant. The information also is available online in many languages at http://www.fema.gov/help-after-disaster

Don’t be discouraged: read the letter, ask questions, and ask for help.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema. 

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

 

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Sandy Survivors: Ask Questions About Letters From Fema