After the Disaster: Replacing Lost or Damaged Documents

Disasters such as floods and tornadoes commonly result in the loss of important documents, but Texans who lost official and important papers have ways to replace them:

SNAP Card (Food Stamps):
Phone: 800-777-7328
Website: https://www.hhsc.state.tx.us/providers/LoneStar/EBT/EBThowto.html

Green Cards:
Phone: 800-375-5283
Website: http://www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Birth and death certificates:
Phone: 888-963-7111
Website: https://www.dshs.state.tx.us/vs/reqproc/default.shtm

Texas Driver License:
Phone: 512-424-2600
Website: https://www.txdps.state.tx.us/DriverLicense/replace.htm

Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes:
Phone: 877-275-3342
Website: www.fdic.gov

Credit Cards: Contact the issuing institution:

Credit Reports: Equifax, Experian or TransUnion
Phone: 877-322-8228
Website:  www.annualcreditreport.com

Social Security Card: 
Phone: 800-772-1213
Website:  www.ssa.gov

Fraud alerts or a credit freeze:
Phone: 877-438-4338
Website: http://www.texasfightsidtheft.gov/

Medicare Cards:
Phone: 800-772-1213
Website: www.socialsecurity.gov/medicarecard/

Passport: 
Phone: 202-955-0430 or 1-877-487-2778
Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html  

U.S. Savings Bonds: 
Phone: 800-722-2678 or 800-553-2663
Website: http://www.treasurydirect.gov/

Tax Returns: 
Phone: 800-829-1040
Website: http://www.irs.gov/pub/irs-pdf/f4506.pdf

Military Records: 
Phone: 866-272-6272
Website: www.archives.gov/contact/

Vehicle Titles:
Phone: 888-368-4689
Website: http://txdmv.gov/motorists/buying-or-selling-a-vehicle/get-a-copy-of-your-title

Insurance Documents:
Phone: Check with your own insurance agent  
Website: http://insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html

Real Estate and Property Records (Mortgage Documents, Deeds, etc.):
Phone: Contact your own agent
Website: http://propertydeeds.org/lost-property-deed-replacement-procedure/

Medical and Prescription Records:
Call your own doctor; medical and prescription records are tracked electronically.

Replace a Texas Marriage Record or Certificate:
Website: General http://texasmarriagelicense.org/replace-marriage-record.html
Website: Issuing Clerk of Court http://www.dshs.state.tx.us/vs/field/localremotedistrict.shtm

Proof of Address/Residency:
Website: http://www.txdps.state.tx.us/internetforms/Forms/DL-57.pdf

National Archives Records:
Website: General http://www.archives.gov/preservation/records-emergency/public.html
Website: Saving family records http://www.archives.gov/preservation/disaster-response/guidelines.html

NOTE: FEMA does not endorse any specific products or services.

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After the Disaster: Replacing Lost or Damaged Documents

Disaster Recovery Centers Remain Open Through Friday

CLINTON, Miss. – This is the final week for Mississippians to visit the four remaining FEMA disaster recovery centers. Although the centers will close, Mississippians can continue to register over the phone or online through Oct. 31.

The centers, closing at 6 p.m. Friday, Oct. 12, are located at:

  • Hancock County Resource Center, 454 Highway 90, Waveland, MS 39576.
  • Harrison County, County Farm Road 361 Shelter, 15035 County Farm Road, Gulfport, MS 39503.
  • Jackson County Fairgrounds, 4761 Vega Street, Pascagoula, MS 39567.
  • Pearl River County, Mississippi National Guard Armory, 1251-B Highway 11 South, Picayune, MS 39466.

You can register, have questions answered, or track your claim:

  • Online at DisasterAssistance.gov.
  • Smart Phone at m.fema.gov.
  • Call 800-621-3362 or (TTY) 800-462-7585
  • Those who use 711 Relay or Video Relay Services may call 800-621-3362.

The toll-free numbers operate from 7 a.m. to 10 p.m. seven days a week.

Be sure to contact FEMA if you change your mailing address, phone number or e-mail address, if you receive an insurance settlement, or discover additional damage. 

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

 

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Disaster Recovery Centers Remain Open Through Friday