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New Director Named for FEMA’s Louisiana Recovery Office

DENTON, Texas – The Federal Emergency Management Agency’s (FEMA) Region 6 Administrator Tony Robinson has selected Thomas “Mike” Womack as the new Director for FEMA’s Louisiana Recovery Office (LRO).

As LRO Director, Womack oversees FEMA’s recovery operations in Louisiana for hurricanes Katrina, Rita, Gustav and Ike.

Womack joined FEMA in 2012. Prior to that, he served in the Army National Guard for nearly 30 years. He also served as the Response and Recovery Director and then Deputy Director of the Mississippi Emergency Management Agency (MEMA). Former Governor Haley Barbour appointed Womack Executive Director of MEMA in 2006, where he served until 2012.

“Mike brings a wealth of experience and knowledge to this position and to the Louisiana Recovery Office,” said FEMA Region 6 Administrator Tony Robinson. “We are fortunate to have him and I am confident that he will continue to enhance our relationship with Louisiana and its great citizens as we move forward with the recovery efforts in the state.”

“I look forward to working closely with our state and local partners,” said Womack. “The FEMA LRO remains unwavering in its commitment to Louisiana’s full recovery.”

Womack officially started the job on May 5. He assumes the duties from William J. Doran III, who served as LRO Interim Director since November 2012.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow us on Twitter at www.twitter.com/femaregion6 and the FEMA Blog at http://blog.fema.gov.

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New Director Named for FEMA’s Louisiana Recovery Office

FEMA Announces 2012 Community Resilience Innovation Challenge Recipients

WASHINGTON — Today, the Federal Emergency Management Agency (FEMA) is pleased to announce the selection of 30 recipients to receive funding under the FEMA 2012 Community Resilience Innovation Challenge program. The program focuses on building local community resilience to man-made and natural disasters, with an emphasis on innovation, collaboration with community stakeholders, sustainability, repeatability and measurable benefits to the community.

FEMA knows that preparedness is a process that requires continued focus year-round. This year’s award recipients are recognized for programs designed to continue to move community preparedness forward, and assist local areas in building and revitalizing community-based partnerships to advance the nation’s resilience to disasters.

“The best resiliency ideas originate from our states and tribal nations,” said FEMA Administrator Craig Fugate. “The goal of this effort is to further empower communities to collaborate and develop innovative approaches to effectively respond to disasters.”

The program is being funded by The Rockefeller Foundation and administered by the Los Angeles Emergency Preparedness Foundation who acted as a third-party intermediary to encourage local communities to engage in creative activities that enhance disaster resilience. Funding levels ranged to a maximum award level of $35,000, and applications were open to most local, state, and tribal agencies and governments; business entities; associations; organizations and groups.

“We live in a time of unpredictable shocks and chronic stresses, from climate change to natural or manmade disasters, and helping local communities become more resilient to these disruptions is more important than ever. Yet we’ve also seen that potential solutions to meet the needs of a community are often best surfaced by those who live with the stresses, and perhaps see them from a different perspective,” said Dr. Judith Rodin, president of The Rockefeller Foundation. “The Rockefeller Foundation is committed to helping people prepare for, withstand, and emerge stronger from disruptions, and is proud to support this program and the innovative efforts of local residents to build resilience in communities across the United States.”

Over 1,900 applications were received across the country. FEMA is grateful to all applicants for their dedication and commitment to building community resilience. FEMA recognizes that a government-centric approach to disaster management is insufficient to meet the challenges posed by a catastrophic incident. To meet our nation’s preparedness goals, the whole community must be actively involved in all phases of the preparedness, response, and recovery cycle. These awards are designed to invest in and enhance the whole community effort.

As we applaud the award winners, we also encourage all applicants to remain vigilant in their commitment to their programs and supporting community resilience.

The following is a list of the FEMA 2012 Community Resilience Innovation Challenge award recipients:

FEMA Region 1

Collaborating for Cape Cods Coastal Resiliency
Waquoit Bay Reserve Foundation – Waquoit, MA

Regional Flooding Risk Assessment and Community Rating System Feasibility Study
Greater Bridgeport Regional Council – Bridgeport, CT

FEMA Region 2

Call 2 Action Campaign
Rockaway Waterfront Alliance – Far Rockaway, NY

Comprehensive Community Needs Follow Up and Outreach
Schoharie Area Long Term, Inc. – Schoharie, NY

Farm Disaster Preparation Certificate
Cornell Cooperative Extension of Ontario County – Canandaigua, NY

Lake George Water Quality Awareness Committees for Community Resilience
The Fund for Lake George – Lake George, NY

FEMA Region 3

Community Resilience Following a Nuclear Detonation in Washington DC
Community Emergency Response Network (CERN) – Laurel, MD

Community Resilience through Maximizing Local Supply Chain Capacity
Arlington Office of Emergency Management – Arlington, VA

Dynamic Decision Support for Managing Regional Resources
Center for Disaster Management, University of Pittsburgh – Pittsburgh, PA

FEMA Region 4

Purchase of Garden Area and Cannery
Harvest of the Heart Garden, Inc. – Madison, GA

A Network of Emergency Power in Seymour
Volunteer Fire Department of Seymour – Seymour, TN

FEMA Region 5

Countywide Faith Based Community Response
Williamson County Emergency Management Agency – Marion, IL

Trenton Kids to the Rescue
Trenton Police/Emergency Management Service – Trenton, IN

Comprehensive Community Emergency Notification Plan
Indiana Emergency Notification Committee – City of Monticello, IN

Disaster Preparedness: Surviving Disasters Despite Communication Barriers and Breakdowns Wisconsin Association of the Deaf – Delavan, WI

FEMA Region 6

Safe Harbor Master Plan for Vermillion Bay, Louisiana
Twin Parish Port District -Louisiana Sea Grant – Baton Rouge, LA

Greater New Orleans Resiliency Resource Guide
Greater New Orleans Development Foundation – New Orleans, LA

FEMA Region 7

Salvation Army Team Emergency Radio Network
The Salvation Army – Kansas City, MO

Risk Watch Program
Tama County Emergency Management Agency – Toledo, IA

Services Expansion
Delaware County Disaster Recovery Committee – Manchester, IA

Faith Based Planning and Preparedness Initiative
St. Charles County Community Organizations Active in Disaster (SCCCOAD) for Sts. Joachim and Ann Care Service – St. Charles, MO

FEMA Region 8

Lightning Location and Analysis System
Crystal Park Homeowners Association – Manitou Springs, CO

Situation Awareness Environment and Knowledge Exchange Portal
Western Cyber Exchange, Rocky Mountain (WCX) – Colorado Springs, CO

Teton County Emergency Response Support Team
Teton County – Choteau, MT

FEMA Region 9

Special Needs Population and Home Bound Patients Registry
American Samoa Department of Health – Pago Pago, American Samoa

Roadmap to Preparedness
United Policyholders – San Francisco, CA

Tribal Emergency Response Crossing Boarders Coordination Project
Smith River Rancheria – Smith River, CA

Hawaii Emergency Preparedness System of Support (HiPSS)
University of Hawaii, Office of Research Services – Honolulu, HI

FEMA Region 10

Radio in a Box
KRBD Community Radio – Rainbird Community Broadcast – Ketchikan, AK

Emergency Hubs at P-Patch Community Gardens
Seattle Office of Emergency Management – Seattle, WA

Additional information on the Challenge program and a detailed summary of each recipient’s project can be found at www.fema.gov and www.ResilienceChallenge.org.

Follow FEMA online at http://blog.fema.gov, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema. Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema. The social media links provided are for reference only.

FEMA does not endorse any non-government websites, companies or applications.

About FEMA:

About The Rockefeller Foundation:

The Rockefeller Foundation aims to achieve equitable growth by expanding opportunity for more people in more places worldwide, and to build resilience by helping them prepare for, withstand, and emerge stronger from acute shocks and chronic stresses. Throughout its 100 year history, The Rockefeller Foundation has enhanced the impact of innovative thinkers and actors working to change the world by providing the resources, networks, convening power, and technologies to move them from idea to impact. In today’s dynamic and interconnected world, The Rockefeller Foundation has a unique ability to address the emerging challenges facing humankind through innovation, intervention and influence in order to shape agendas and inform decision-making. Please visit www.rockefellerfoundation.org for more information.

About LAEPF:

The Los Angeles Emergency Preparedness Foundation (LAEPF) is a 501 (C)(3) non-profit organization focused on community stakeholder collaboration and emergency preparedness. LAEPF works to create partnerships, identify resources and implement programs addressing the challenges of man-made and natural disasters. LAEPF supports the City of Los Angeles Emergency Management Division on a variety of programs including the coordination of activities in the Business Operations Center (BOC) with participation from business, government, academic, faith based, and non-profit sectors.

LAEPF is committed to building community resilience and very pleased to be supporting the application, selection, and implementation process for the FEMA 2012 Community Resilience Innovation Program. LAEPF congratulates the program winners and all applicants on their dedication to community resilience throughout the United States.

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FEMA Announces 2012 Community Resilience Innovation Challenge Recipients

FEMA Announces Next Meeting of the National Advisory Council

WASHINGTON – The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) will hold the next National Advisory Council (NAC) public meeting on Friday, April 26, 2013 from 8:30 a.m. to 4:30 p.m. EDT at the Hilton Garden Inn Capitol Hill Hotel located at 1225 First Street, NE in Washington, DC.

The NAC was established to ensure effective and ongoing coordination of federal preparedness, protection, response, recovery, mitigation for disasters. The NAC advises the FEMA Administrator on all aspects of emergency management and incorporates federal, state, local, and tribal governments, and private sector partners’ input into the development and revision of FEMA policies and strategies.

During the April meeting, the NAC will meet with the FEMA Administrator and Deputy Administrator for the purpose of reviewing the progress and/or potential recommendations of its three subcommittees: Preparedness and Protection; Response and Recovery; and Federal Insurance and Mitigation. The NAC will specifically discuss:

How FEMA allocates planning, training, and funding resources to ensure whole community response and recovery efforts are sustainable;
National Mass Care Strategy;
National Incident Management System (NIMS);
National Flood Insurance Program – Group Flood Insurance Policy;
Biggert-Waters Flood Insurance Reform Act of 2012;
FEMA Qualification System (FQS); and
Sandy Recovery Improvement Act.

In addition, the FEMA Program Offices will brief the Council on emerging topics in emergency management. A public comment period will be held from 3:30 p.m. to 4:00 p.m. EDT. Those not attending and who wish to submit comments please visit the NAC website for additional information.

For information on facilities or services for individuals with disabilities or to request special assistance at the meeting, contact the Office of the NAC by email at

FEMA-NAC@fema.dhs.gov

For more information on the NAC please visit www.fema.gov/national-advisory-council.

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FEMA Announces Next Meeting of the National Advisory Council

Public Assistance: By the Numbers

NEW YORK CITY — Since Hurricane Sandy struck New York, the Federal Emergency Management Agency has approved nearly $721 million in Public Assistance grants to reimburse state, tribal, local governments and eligible private nonprofits for some of the costs of emergency response, debris removal and repairing or rebuilding damaged public facilities. More than 268 grants have been approved so far. Here are some of the recent reimbursements:

Emergency work expenses

$7 million to the New York Department of Environmental Protection for reconstruction of environmentally associated facilities such as Water Waste Treatment Plants
$5.9 million to the New York City Department of Housing and Preservation Development for demolition of residential structures that were in imminent danger of collapse
$634,924 to the Office of the Mayor of New York for an ongoing effort by the Mayor’s office to provide communication for disaster victims regarding food, housing assistance, emergency shelter locations and the housing rapid repairs program
$152,644 to the Seaford Union Free School District for providing school transportation for students

Permanent work expenses

$2.8 million to the East Rockaway Union Free School District for repairs to the Junior and Senior High School
$37,234 to the Village of Atlantic Beach for the replacement of wooden walkways and fences that were damaged

Debris removal

$6.8 million to the Town of Huntington
$4 million to the Town of Babylon
$345,402 to the Old Westbury Gardens to clean up more than 200 fallen trees which created 19,500 cubic yards of debris throughout the 250 acres of the historical Old Westbury Gardens

FEMA’s Public Assistance program reimburses state, tribal, local governments and certain private nonprofit organizations 75 percent of eligible costs of emergency and permanent work. The remaining 25 percent is provided by non-federal funds. The state forwards the federal funds to the eligible local governments or organizations that incurred costs.

To learn more about FEMA Public Assistance in New York, visit: fema.gov/public-assistance-local-state-tribal-and-non-profit and dhses.ny.gov/oem/recovery/.

For more information on New York’s disaster recovery, visit fema.gov/disaster/4085, twitter.com/FEMASandy, facebook.com/FEMASandy and fema.gov/blog.

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Public Assistance: By the Numbers

Waterbury Complex Funding Progressing

ESSEX JUNCTION, Vt. – The process of determining the federal government’s share of funding for rebuilding the Waterbury State Office Complex is progressing but will not be complete at the end of February.

Officials with the Federal Emergency Management Agency and the State of Vermont had hoped to announce how much of the cost of reconstructing the Waterbury campus – flooded by Tropical Storm Irene in August 2011 – would be eligible for FEMA reimbursement on February 28.

“As part of our ongoing partnership with the state, we are exploring all potential funding solutions within the bounds of federal law and policy,” said Federal Coordinating Officer Mark Landry, the head of FEMA’s Vermont field office.

The Waterbury State Office Complex consists of 47 buildings – including the Vermont State Hospital – that sustained varying levels of damage when the complex was inundated by floodwaters from the nearby Winooski River.

“This is a complex project and we are working at all levels to secure the maximum funding possible to allow the state to start rebuilding,” Landry said. “We are nearly there but it will take some additional time and we don’t want to leave money on the table by moving too fast.”

Officials have said the funding of repairs to the complex will come from a combination of insurance proceeds, FEMA funding, and state funding.

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Waterbury Complex Funding Progressing

Storm Survivors: Be Aware and Beware of Fraud

PEARL, MISS., – Mississippians rebuilding from the recent storms and tornadoes should be aware that disasters often bring out phony contractors and rip-off artists who try to take advantage of storm survivors in the aftermath of the disaster.

The Mississippi Emergency Management Agency and the Federal Emergency Management Agency suggest ways people can protect themselves.

Before allowing anyone to do work on your home, get a written contract. The contract should detail the work to be done, the agreed-upon costs, a project schedule and a completion date. This is one of the best ways homeowners can protect themselves from contractor fraud.

The contract should also detail procedures to cancel the contract, negotiate changes and settle disputes. All guarantees should be in writing.

Before signing a home repair contract, homeowners should:

Get three written estimates.
Check each contractor’s credentials and references.
Check with the Mississippi Board of Contractors at www.msboc.us to make sure the contractor is licensed.
Make sure the contractor carries liability insurance and worker’s compensation coverage.
Check the website of the contractor, if there is one. If the site is unfinished or unprofessional in appearance, it may be that it was quickly constructed to give the impression of being in business, when in fact, the contractor is not. A website does not verify the existence of a business.
Confirm instructions for project clean up and construction debris removal.

Don’t pay any more than 10 percent or $1,000 down on proposed work and don’t pay with cash.

Scam artists also look for other ways to part people from their money using a storm survivor’s information. Don’t give out personal information such as your Social Security number or FEMA registration number. Credit card numbers should not be given out unless the contractor’s legal status has been verified.

If you are a victim of contractor fraud, notify the Mississippi State Board of Contractors in writing by completing the complaint form found online at www.msboc.us. The Mississippi Attorney General’s Office of Consumer Protection can investigate allegations of fraud or illegal practices by a Mississippi business. Contact them at 800-281-4418.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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Storm Survivors: Be Aware and Beware of Fraud

New Jersey Community Holds Together Through Storm And Recovery

Linda and Bill Tanchak are a lively New Jersey couple who have been together for more than 45 years. They married in 1968 and lived in Marlboro Township in Monmouth County for a majority of that time. In 2011, they packed up their house and moved into their new apartment on the shore in Asbury Park. Two years later, in late October, they would add another very important event to their timeline: surviving Hurricane Sandy.

THE STORM

What forecasters called “the perfect storm” made landfall in New Jersey on Oct. 29, 2012, unleashing winds of 80 mph and a vicious storm surge into communities along the shore.

The Tanchaks, like dozens of their neighbors, chose to stay in their beachfront apartment building on Ocean Avenue in Asbury Park. Asbury Tower—an affordable housing community for low-income seniors—is sandwiched between Deal Lake and the Atlantic Ocean, which left it significantly vulnerable to Sandy’s wrath.

“We had Irene last year that definitely caused us some issues, but when they say it’s the storm of the century you definitely heed the warnings,” said Nancy Hamsik, executive director at Asbury Tower. “It was definitely an experience that I will never forget and the residents will never forget in our lifetimes.”

Sandy’s strong winds knocked out power to the building, leaving its residents and staff in the dark with decreasing temperatures for almost a week. The building’s parking lot, elevator shafts and entire bottom floor were inundated with water, causing major damage to the tower’s activities lounge, in-house beauty salon and mini convenience store.

“We knew the storm was on the way and we did everything we could do to prepare – properly notify the residents, make sure they were ready, make sure they had their emergency kits on hand,” said Hamsik.

THE EVACUATION

Directly after power was restored, the remaining residents were forced out of the building due to an electrical fire in the basement. They were evacuated as a group to a shelter in Wall Township, and then later moved to a racetrack at Monmouth Park in Oceanport where massive tents were initially set up by emergency management officials to house utility workers from out of town who came to help with power restoration.

The Federal Emergency Management Agency and the Monmouth County Office of Emergency Management connected with this group at the shelter and assisted them with the FEMA registration process.

“When they got to Monmouth Park, they insisted on staying together in the same section, so they can keep an eye on each other,” said Carolyn Robertshaw, activities coordinator at Asbury Tower. “They helped each other out and if there was someone who couldn’t do something, others stepped in to help.”

THE INNOVATIVE, TEMPORARY SOLUTION

Just six miles away from Asbury Park in Neptune Township, a brand new Hampton Inn was left nearly unharmed by the storm. The local government told county emergency management officials about the empty hotel, which was four weeks away from opening before Sandy plowed through the Garden State.

“Our goal was to get this hotel up and running as quickly as possible and to establish it as a transitional shelter,” said Mike Oppegaard, county director for the Office of Emergency Management in Monmouth. “We wanted to make sure priority was given to survivors of Hurricane Sandy, especially those in the Monmouth Park shelter.”

THE WHOLE COMMUNITY EFFORT

In less than two weeks, the hotel was cleaned, furnished and powered up, and on Nov. 14, 2012, its doors opened to survivors of Hurricane Sandy. Thirty-two senior residents from Asbury Tower, including the group sheltering at Monmouth Park, were moved into the hotel as part of FEMA’s Transitional Sheltering Assistance program.

“This just proves that a cooperative effort made by all parts can really produce great outcomes,” said Oppegaard. “You just can’t script it any better than this story.”

The seniors sheltered together in the Hampton Inn under the transitional shelter program for five weeks while the staff and management at Asbury Tower worked diligently to get the complex back to normal.

During this period the hotel partnered with several volunteer agencies and faith- and community-based organizations to address the immediate needs of the survivors. From donated hot dinners to free rides to the doctor’s office to Thanksgiving church services, hotel staff worked alongside volunteers to provide these services and make the survivors feel as comfortable as possible.

THE HOMECOMING

Less than five weeks from the day Hurricane Sandy struck, Asbury Tower residents received the phone call they were waiting for: It’s safe to come home. On Nov. 28, the apartment complex reopened its doors.

“We were very happy to come back. Everybody was greeting everyone when they walked in,” said Bill Tanchak. “Now, there is a sense of camaraderie and we realize we’re a family.”

The common rooms in Asbury Tower were abuzz with laughter, gossip and story-telling. For the Tanchaks and their neighbors, who know exactly what it means to prepare together, shelter together and recover together, Hurricane Sandy will always be a warm chapter in history.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema. Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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New Jersey Community Holds Together Through Storm And Recovery

FEMA Outreach to Help Agents Answer Flood Insurance Questions

WINDSOR, Conn. — How can flood insurance agents become better prepared to answer the many questions policyholders ask after a big flooding disaster like Hurricane Sandy?

That dialogue is taking place between FEMA and Connecticut insurance agents as a new outreach effort begun in December continues to expand the knowledge of agents who sell National Flood Insurance Program policies.

During the peak outreach from Jan. 14 – 25, FEMA will provide insurance agents with more in-depth training on National Flood Insurance Program policies, processes and risk management. The initiative will help insurance agents better serve Connecticut policyholders, property owners and renters who have questions about their flood insurance claims.

“It is important that consumers have all the facts about flood insurance so they can make informed decisions to manage risk and take control of their financial security. And it all starts with informed and knowledgeable insurance agents,” said Federal Coordinating Officer Albert Lewis.

FEMA flood insurance specialists expect to make in-person visits to more than 500 insurance agencies statewide during the two-week outreach initiative. They will hand-deliver hundreds of “NFIP Agent Tool Kits,” which include several information brochures and explanatory bulletins.

FEMA has made it a priority to conduct insurance agency visits in all the Connecticut coastal communities hit by Hurricane Sandy. As of Jan. 7, FEMA personnel have visited 69 agencies in 21 hard-hit communities. During this time FEMA will also be offering special NFIP informational webinars and agent training workshops.

The NFIP is a federal program that provides access to affordable, federally backed flood insurance protection for property owners.

Following Hurricane Sandy last year, FEMA kicked off a flood insurance education initiative in partnership with the state of Connecticut and the Independent Insurance Agents of Connecticut, Inc.

In December, FEMA opened a Flood Response Office at 1064 E. Main St., Meriden, CT 06450.

The office provides support to insurance agents and policyholders with questions about NFIP claims. Hours are 8 a.m. to 5 p.m., Monday through Friday, and 8 a.m. to noon on Saturday. The office can be reached at 203-634-1118.

The Connecticut Insurance Department has a Consumer Helpline at 860-297-3900 or 800-203-3447. Policyholders can also e-mail their questions or complaints to the Insurance Department at cid.ca@ct.gov or visit the Department’s Web site at www.ct.gov/cid.

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FEMA Outreach to Help Agents Answer Flood Insurance Questions

Free Crisis Counseling Offers Holiday Hope for Louisiana Youth and Adults

BATON ROUGE, La. — Holidays can bring great joy — and great stress — for everyone, from toddlers to seniors. But for families disrupted by Hurricane Isaac, this year’s holiday season may bring added anxiety for children if they lost their homes, pets or treasured possessions.

While the support of their families can help many children work through their fears and sense of loss, the state and the Federal Emergency Management Agency (FEMA) remind parents and other caregivers that free crisis counseling is available now and well into next year.

The counseling is available in the parishes designated for Individual Assistance under the major disaster declaration. The program, funded by FEMA and administered by the Louisiana Department of Health and Hospitals (DHH), is open to any adult or child in designated parishes.

Children are particularly vulnerable to emotional stress after a disaster. Stress symptoms for all children may include excessive fear of the dark, fear of being alone, crying and constant worry. In addition to their feelings of loss, younger children may believe they somehow caused the hurricane. Depending on their developmental stage, those youngsters may not be able to express their emotions through words, so counselors who use therapies that do not rely on talking may be a better fit.

“Parents are the experts on their own children – they know when something’s out of line,” said Tom Davis, associate professor of psychology at Louisiana State University in Baton Rouge. “Three months after a disaster, if my child was still having difficulties, with symptoms like nightmares, flashbacks, not wanting to talk about it and always being in startle mode, I would consider counseling.”

Davis specializes in work with children’s issues, particularly child anxiety. He suggests parents and family members remember that children take their cues from the adults in their lives.

“If we’re talking about how bad things are, kids pick up on that,” Davis said. “Kids see how others respond to negative events, and model that fear, that anxiety, that worry.”

Trained counselors are provided by the network of state Human Services authorities and districts. Calls to the crisis lines are free of charge, as are face-to-face follow-up sessions for children (and adults) whose needs cannot be fully served through phone counseling.

The health department team encourages parents to help children through the season by listening and talking about their feelings, while reassuring them they are loved and that it’s OK to have these feelings. Children are resilient, and with reassurance, guidance and love, they will be able to take a life-changing event and develop the coping mechanisms to assist them in the future.

To learn more, call the DHH-Office of Behavioral Health Louisiana Spirit Crisis Line at 1-866-310-7977 or the Louisiana Behavioral Health Partnership at 1-800-424-4399.

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Free Crisis Counseling Offers Holiday Hope for Louisiana Youth and Adults

FEMA Opens Flood Response Office for Connecticut Flood Insurance Policyholders

National Flood Insurance policyholders who suffered damage from Hurricane Sandy and who have questions about their flood insurance claims can get help from a new office in Meriden.

Those with questions about their homeowners insurance, which does not cover flood-related claims, should direct their inquiries to the state Insurance Department.

The Federal Emergency Management Agency’s National Flood Insurance Program has opened a Flood Response Office to service both National Flood Insurance Program policyholders and the agents who write those policies.

The Flood Response Office is located at 1064 E. Main St., Meriden, CT 06450. Operating hours are 8 a.m. to 5 p.m. Monday through Friday and 8 a.m. to noon on Saturday, until further notice. The contact person at the office is NFIP General Adjuster Jim Cavazos. The office will remain open for as long as there is a need for the service.

The Flood Response Office will coordinate with insurance companies that write flood policies and the NFIP Direct Servicing Agent to provide guidance, define the scope of coverage, assist with the reinspection of losses and answer policyholders’ questions. The office number is 203-634-1118.

The Connecticut Insurance Department has a number that policyholders can call if they are having issues with their insurance companies related to homeowners insurance claims or other insurance matters in the wake of Sandy. Call the Consumer Helpline at 860-297-3900 or 800- 203-3447.

Policyholders can also email their questions or complaints to the Insurance Department at: cid.ca@ct.gov or visit the Department’s Web site at http://ct.gov/cid

For more information on National Flood Insurance, visit www.floodsmart.gov.

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FEMA Opens Flood Response Office for Connecticut Flood Insurance Policyholders

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