Begin Flood Cleanup as Soon as Possible

It’s not too early to begin cleaning up from Louisiana’s severe storms and floods that began Aug. 11.

Flood-damaged items like carpeting, bedding, furniture and other household items can be serious health hazards as well as eyesores. Here are some tips to dispose of these items safely and jumpstart your recovery:

File an Insurance Claim then Register with FEMA

  • Contact your insurance company and file a claim. Get your company’s contact information online at the Louisiana Department of Insurance: www.ldi.la.gov/onlineservices/ActiveCompanySearch.                                     

  • If you have flood insurance questions call 800-621-3362 Monday through Friday from 8 a.m. to 6 p.m. and select option 2. Call center staff are available to assist with information regarding your policy, offer technical flood guidance to aid in recovery and answer other flood insurance questions. You can be transferred to your insurance carrier for additional assistance if you have further questions.

  • Register for federal disaster assistance. If you had severe storm or flood damage in Acadia, Ascension, Avoyelles, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Point Coupee, St. Helena, St. Landry, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington and West Feliciana parishes you may apply for FEMA help online at DisasterAssistance.gov or by calling 800-621-3362. Lines are open every day from 6 a.m. to 10 p.m. Survivors who use TTY may call 800-462-7585.

Start Cleaning Up Now

  • Mold may be a serious health risk so don’t wait for a visit from FEMA or your insurance company before you start cleaning up. FEMA inspectors and insurance claims adjusters will still be able to verify flood damage.

  • Because mold may be a serious health risk, it’s important to remove flood-damaged valuables from your home. Take lots of pictures before your insurance adjuster visits.

  • Be sure to consult with your local officials for instructions before setting out debris. If you don’t have local emergency management contact information, it can be found online at gohsep.la.gov/about/parishpa.

  • Place debris curbside. Debris cannot be collected on private property.

  • Do not prop up debris against trees and utility poles or place in the vicinity of fire hydrants and utility boxes. That makes it more difficult for cleanup crews to collect.

  • Debris should be separated into the following six categories:       

    • Household garbage such as discarded food, packaging and papers.

    • Construction debris such as building materials, carpeting, furniture and mattresses.

    • Vegetation debris such as tree branches and leaves.

    • Household hazardous waste such as batteries, paints and cleaning supplies.

    • White goods such as refrigerators, washers/dryers, water heaters and air conditioners.

    • Electro  nics such as televisions, stereo equipment and computers.

  • Go online to this link to see a graphic that explains how to sort debris:

www.fema.gov/media-library/assets/images/110554

  • Other tips to speed up debris collection include:

    • Try to combine debris piles with your neighbors.

    • Secure refrigerator and freezer doors with duct tape.

    • Limit curbside household garbage to two 32-gallon containers or eight trash bags.

    • Get more and tips on flood clean up, repairing, and rebuilding at www.fema.gov/Louisiana-disaster-mitigation.

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Begin Flood Cleanup as Soon as Possible

Update on FEMA and Federal Partners’ Support to Disaster Recovery in Louisiana Parishes Affected by Floods

WASHINGTON – The Federal Emergency Management Agency (FEMA), federal partners’ and the state of Louisiana continue to work together to support relief efforts in Louisiana, to include opening Disaster Recovery Centers (DRCs) today.

FEMA and the State of Louisiana opened two DRCs today, and will continue to open additional centers in locations identified by the state to provide information to survivors. Three additional centers are scheduled to open on Monday. These centers bring together federal, state, and local representatives to share information and answer questions of disaster survivors. Survivors can apply for assistance at DRCs and meet face-to-face with recovery specialists. To find the nearest Disaster Recovery Center visit www.fema.gov/DRC, use the FEMA Mobile App or text DRC and your Zip Code to 43362 (4FEMA).

Survivors do not need to visit a DRC to get assistance as there are multiple ways to get assistance. Forty Disaster Survivor Assistance Teams are on the ground in Louisiana and at shelters to address immediate and emerging needs of disaster survivors including: on-site registration, applicant status checks, on-the-spot needs assessments, and access to partners offering survivor services. Residents and business owners who sustained disaster-related losses can also call 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY). The toll-free telephone numbers will operate from 7:00 a.m. to 10:00 p.m. (Central Time) seven days a week until further notice.

In addition, the U.S. Small Business Administration (SBA) opened two business recovery centers in Louisiana, one in Livingston parish and one in Tangipahoa parish. Business recovery centers provide a wide range of services to businesses impacted by the severe storms and flooding. An additional four business recovery centers will open on Monday, one in Ascension parish, two in East Baton Rouge parish, and one in Lafayette parish. SBA approved $36.4 million in low interest loans to Louisiana survivors and businesses to assist with uninsured and underinsured flood related losses.

More than 106,000 individuals and households have registered with FEMA for assistance, and more than $55 million has been approved to help survivors with temporary rental assistance, essential home repairs, and other serious disaster-related needs. Additionally, more than 25,000 National Flood Insurance policyholders have submitted claims for flood loss. FEMA has authorized and issued more than $15 million in advanced payments to NFIP policyholders in Louisiana who sustained damages by the flood providing expedited relief to disaster survivors.

Reverend David L. Myers, the director of the U.S. Department of Homeland Security’s Center for Faith-based and Neighborhood Partnerships, is traveling to Louisiana today to meet with the faith-based community. National Voluntary Organizations Active in Disaster (National VOAD) members including voluntary, non-profit and faith-based organizations are also working closely with the affected states and communities to assist with disaster survivor needs. For those looking for ways to help in the community, cash donations offer voluntary agencies flexibility in obtaining the most-needed resources and provide money to the local economy to help businesses recover.

In addition to these efforts, the federal government and other partners are providing the following support:

FEMA has more than 2,000 personnel on the ground, including six Incident Management Assistance Teams and Mobile Emergency Response Support personnel. FEMA also provided the state more than 650,000 liters of water, 812,000 meals, 20,000 cots and 42,000 blankets for distribution.

The Corporation for National Community Service (CNCS) deployed more than 445 AmeriCorps members, including FEMA Corps and AmeriCorps Disaster Response Teams, to support shelter operations, home clean-up operations, survivor call centers and disaster survivor assistance teams.

The Salvation Army deployed mobile feeding trucks to serve meals, drinks and snacks to residents affected by the flooding.

Tide Loads of Hope mobile laundry truck arrived in Baton Rouge on Friday. The mobile washing unit is collecting, washing, drying and folding laundry free of charge. An extended capacity semi-truck equipped with 32 energy efficient washers and dryers arrive in Louisiana this week. Truck location updates are available at www.twitter.com/tide.

Duracell PowerForward Truck is providing free batteries and mobile charging to those affected by the floods. Truck location updates are available at www.twitter.com/duracell.

The American Red Cross (ARC) operational priorities continue to focus on providing food, shelter and relief supplies to survivors and working closely with local authorities to assess what and where the current needs are. Approximately 3,000 people remain housed in 20 ARC community shelters. Since the flooding began last week, ARC has provided more than 39,000 overnight stays in shelters and served more than 200,000 meals and snacks with feeding partners. The Red Cross Shelter Finder app displays open Red Cross shelters and their locations on an easy to use map interface. Survivors can also find the location of the nearest shelter by texting SHELTER and their Zip Code to 43362 (4FEMA). The American Red Cross activated the Safe and Well program to allow survivors to let family members know they are safe and for family members to search for loved ones.

Southern Baptist Disaster Relief (SBDR) deployed volunteers, equipment and resources, including four kitchens in Baton Rouge, Hammond, Lafayette and Walker. The four kitchens are staffed by SDBR volunteers from Louisiana, Mississippi, Missouri, Oklahoma and the Southern Baptists of Texas Convention. Alabama SBDR is preparing for the response and will be sending volunteers and at least one shower unit.

AmeriCares deployed an emergency response team to assess health needs in impacted areas and coordinate aid shipments, including medicine, bottled water and hygiene products.

United Way of Southeast Louisiana set up a flood relief and recovery fund to accept donations to support short- and long-term efforts to provide relief and recovery to areas affected by flooding.

The National Guard activated more than 2,600 National Guardsmen to assist with emergency flood response. Guardsmen have rescued more than 19,000 residents and 2,600 pets, and continue assisting with distribution of water, meals, cots, and tarps, and providing additional security and shelter support.

Team Rubicon deployed a recon team to evaluate the flooding along the Gulf Coast. The team on the ground is connected with Louisiana Voluntary Organizations Active in Disaster (VOAD) and has identified a base of operations in Baton Rouge.

Catholic Charities Archdiocese of New Orleans sent counselors, case managers, and a nurse to assist the organization’s Baton Rouge location.

The U.S. Army Corps of Engineers (USACE) deployed team leaders and subject matter expert personnel to assist the state and local government with debris removal and flood response operations.

The U.S. Environmental Protection Agency is providing technical assistance to FEMA regarding the management and disposal of white goods, household hazardous waste or other potentially hazardous materials. EPA is assisting the Louisiana Department of Environmental Quality with emergency response and spill assessment needs in the flooded areas.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema and www.youtube.com/fema.  Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Update on FEMA and Federal Partners’ Support to Disaster Recovery in Louisiana Parishes Affected by Floods

Efforts from Federal Partners Continue to Support Survivors in Louisiana

WASHINGTON – The Federal Emergency Management Agency (FEMA) is leading the federal government’s effort to provide assistance and support to Louisiana, in response to recent flooding.

Providing survivors with housing solutions remains a top priority and FEMA is collaborating with states and federal partners to coordinate strategies and programs to help find suitable housing for Louisiana residents displaced by flooding. Already, more than 98,000 Louisianans have registered for FEMA assistance and more than $20 million has been approved to help survivors with temporary rental assistance, essential home repairs and other serious disaster-related needs. To begin the process, FEMA continues to advise residents and business owners who sustained disaster-related losses to apply for assistance by registering online at www.DisasterAssistance.gov, or calling 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY). 711 relay or Video Relay Service (VRS) are available by calling 800-621-3362 directly. The toll-free telephone numbers will operate from 7:00 a.m. to 10:00 p.m. (Central Time) seven days a week until further notice.

FEMA is also supporting Louisiana’s Disaster Housing Task Force to help Louisiana residents displaced by the flooding find access to housing.  FEMA activated its Transitional Sheltering Assistance (TSA) program, at the request of the state of Louisiana, to make participating hotels or motels available for eligible disaster survivors who are unable to return to their homes for an extended period of time. This program is intended to provide short-term lodging for eligible survivors who are currently residing in a personal vehicle, hotel or motel, shelter, or place of employment.

The U.S. Department of Housing and Urban Development is re-allocating existing federal resources such as Community Development Block Grant (CDBG) and HOME programs to give the state and communities the flexibility to redirect millions of dollars of funding to address critical needs, including housing and services for disaster survivors toward disaster relief.

Additionally, as of today, more than 24,000 National Flood Insurance Program (NFIP) policyholders have submitted claims for flood loss. FEMA authorized and issued more than $4 million in advance payments to NFIP policyholders in Louisiana who sustained flood-related damages to provide expedited relief to disaster survivors.  FEMA continues advising those who would like to file a claim should call their individual insurance carrier, or go to Floodsmart.gov and review the “File Your Claim” section.

Below is a summary of additional federal actions underway to support ongoing response and recovery efforts:

FEMA has more than 1,100 personnel on the ground, including six Incident Management Assistance Teams, one Urban Search and Rescue team and Mobile Emergency Response Support personnel. Disaster Survivor Assistance Teams are visiting shelters in affected areas to assist with on-site registration for survivors, provide applicant status checks, provide on-the-spot needs assessments, and identify any unmet needs. FEMA also provided the state more than 408,000 liters of water and more than 252,000 meals to distribute. FEMA and the state are conducting joint federal/state preliminary damage assessments in Assumption and St. Charles parishes over the next several days.

The U.S. Small Business Administration (SBA) opened a Business Recovery Center in Walker, Louisiana and it is opening one in Tangipahoa Parish Saturday and one in Baton Rouge on Monday. As of today, SBA issued more than 57,000 applications to homeowners and businesses.

The U.S. Department of Housing and Urban Development (HUD) is expediting federal assistance to provide support to homeowners and low-income renters forced from their homes. HUD granted a 90-day moratorium on foreclosures and forbearance of Federal Housing Administration (FHA)-insured home mortgages.

The U.S. Department of Health and Human Services deployed two National Disaster Medical System (NDMS) Disaster Medical Assistance Teams consisting of approximately 80 NDMS members to Baton Rouge. In addition, U.S. Public Health Service commissioned corps officers and a 30-person command and control unit. They are among 200 staff deployed to support the response effort. HHS is operating a Federal Medical Station capable of housing 250 patients on the Louisiana State University campus and is providing care for 200 patients.

The U.S. Department of Transportation made $2 million in emergency relief funds immediately available through the Federal Highway Administration (FHWA) to help repair roads and bridges in the affected areas. The funds will also help stabilize structures to prevent further damage and set up detours until permanent repairs are completed.

The U.S. Army Corps of Engineers (USACE) deployed team leaders and subject matter expert personnel to assist the state and local government with debris removal and flood response operations. USACE also provided St. John Parish with HESCO Barriers. The state provided sand and coordinated with the National Guard for installation.

The U.S. Department of Agriculture (USDA) is providing support to the state through nutrition, farmer and rancher assistance. USDA Food and Nutrition Service approved the state’s hot foods waiver request. The waiver allows Supplemental Nutrition Assistance Program (SNAP) and Disaster Supplemental Nutrition Assistance Program (D-SNAP) recipients to purchase hot foods at authorized SNAP retailers statewide with their benefits. USDA encourages farmers, ranchers, producers, landowners and rural communities to contact their local Louisiana USDA Service Center to report damages to crops or livestock loss.

The American Red Cross (ARC) operational priorities continue to focus on providing food, shelter and relief supplies to survivors and working closely with local authorities to assess what and where the current needs are. Nearly 4,000 people remain housed in 28 ARC community shelters. Since the flooding began last week, ARC has provided more than 32,000 overnight stays in shelters and served more than 158,000 meals and snacks with feeding partners. The Red Cross Shelter Finder app displays open Red Cross shelters and their locations on an easy to use map interface. Survivors can also find the location of the nearest shelter by texting SHELTER and their Zip Code to 43362 (4FEMA). The American Red Cross activated its Safe and Well program to allow survivors to let family members know they are safe and for family members to search for loved ones.

National Center for Missing & Exploited Children (NCMEC) activated its Unaccompanied Minors Registry (UMR). Family members can go to http://umr.missingkids.org or call 1-800-THE-LOST to find unaccompanied children who may have been separated from parents or caregivers because of the floods, by entering basic information and/or a photo. 

The U.S. Northern Command activated Defense Coordinating Element to support FEMA’s Regional Response Coordination Center in Denton, Texas with Department of Defense resources. The personnel are heavily involved in assisting relief efforts on the ground.

The U.S. Coast Guard continues to support Louisiana with air and surface rescue operations.

The Louisiana National Guard has more than 3,800 Guardsmen assisting with emergency flood operations. They have rescued more than 19,000 citizens and over 2,600 pets, and have conducted operations including evacuations, search and rescue, engineering missions, aerial sling-load drops, distribution and supply of water, meals, cots, tarps, sandbags, and security and shelter support.

The Corporation for National Community Service deployed more than 330 AmeriCorps members, including FEMA Corps and AmeriCorps Disaster Response Teams, to support shelter operations, survivor call centers and disaster survivor assistance teams.

The United States Geological Survey (USGS) is in daily contact with local cooperators, the National Weather Service and River Forecast Centers to give status updates on streamgages and coordinate flood response efforts.

The Federal Communications Commission continues to monitor communication outages and is working closely with affected carriers to ensure services are restored.

The U.S. Department of Justice deployed personnel to assist in evacuation, deconstruction and debris removal operations in the affected areas. 

The U.S. Environmental Protection Agency deployed specialist personnel to monitor and assess the impacts of the flood. They are maintaining close communication with the Louisiana Department of Environmental Quality.

 

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Efforts from Federal Partners Continue to Support Survivors in Louisiana

More than $75 Million in Federal Help Flows to Texans for May-June Storms and Flooding

AUSTIN, Texas—With images of damage from the May-June storms and flooding receding into a rear view, Texas individuals, families and businesses are now shifting focus ahead on the road to recovery thanks to $75.4 million in federal assistance.

FEMA and the U.S. Small Business Administration recently released dollar amounts to date that point to recovery progress in the 24 designated counties approved for federal help: Austin, Bastrop, Brazoria, Brazos, Burleson, Eastland, Fayette, Fort Bend, Grimes, Harris, Hidalgo, Hood, Kleberg, Lee, Liberty, Montgomery, Palo Pinto, Parker, San Jacinto, Stephens, Travis, Tyler, Waller and Washington.

  • Nearly $31.7 million was approved in FEMA household assistance grants for eligible applicants to repair damaged homes and pay for temporary housing.

  • An additional $6.5 million was approved to cover other essential needs including personal property, disaster-related dental and medical expenses, transportation and child care.

  • The SBA has approved $37.2 million for businesses, nonprofits, homeowners and renters for low-interest disaster loans.

Additionally, the National Flood Insurance Program has paid $107.6 million in claims to about 3,500 Texas policyholders affected by the May-June storms.

Those who have registered with FEMA for the May-June floods can get updates about their applications, learn about the appeals process or check the status of their claims online or by calling the FEMA Helpline at 800-621-3362.

For more information on this Texas recovery, visit the disaster webpage for the May-June storms at fema.gov/disaster/4272; or survivors can visit the Texas Division of Emergency Management website at txdps.state.tx.us/dem. Follow FEMA on Twitter @femaregion6.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Download fema.gov/mobile-app to locate open shelters and disaster recovery centers, receive severe weather alerts, safety tips and much more.

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More than $75 Million in Federal Help Flows to Texans for May-June Storms and Flooding

West Virginians: There’s still time to register for help. Do it now!

CHARLESTON, W.Va. – If you were affected by the severe storms, landslides and mudslides that occurred June 22-29 and haven’t registered for help from the Federal Emergency Management Agency (FEMA), why wait? Do it now!

Take the first step toward getting federal assistance. Don’t miss out! Once you register with FEMA, you may be eligible for a federal grant to help you with your recovery. You may also qualify for a low-interest disaster loan from the U.S. Small Business Administration (SBA).

If you haven’t registered yet and are a homeowner or renter with disaster-related damage in the designated counties, do it now before it’s too late.

Did you not register because:

  • You simply didn’t know that FEMA offers help to homeowners and renters whose homes were damaged?

    • Once you register with FEMA you will learn about the help that may be available to you.

  • You kept putting off registering because you were too busy and didn’t remember to register until the evening, and thought everything would be closed?

    • Registering is a very important first step to getting help. The FEMA helpline is open from 7 a.m. to 10 p.m. EDT every day of the week.

    • Or go online anytime to DisasterAssistance.gov.

  • You are confused about the process of registering with FEMA?

    • FEMA is there to help you. Make the phone call (800-621-3362) or go online to the website (DisasterAssistance.gov). Ask questions and you will get answers.

  • You thought talking with your county officials or the American Red Cross, or calling2-1-1 would automatically make you eligible for FEMA aid?

    • The only way for you to be eligible for federal help is for you, the homeowner, renter or as the business owner, to register with FEMA.

  • You thought the damage to your property would not be eligible for federal help?

    • Let FEMA make the decision to determine if you qualify for federal assistance.

  • You thought that since you already cleaned up and made repairs you couldn’t apply for assistance?

    • You can register with FEMA even after you make repairs. It is helpful to have photographs of the damage. It also helps if you keep all repair receipts.

  • You thought others needed the federal aid more than you?

    • No one is denied aid because of someone else’s need. If you are eligible for assistance, FEMA will provide funds to help you start the recovery process.

  • You thought you’d have to repay a FEMA grant?

    • FEMA assistance is a grant, not a loan. It does not have to be repaid. It is not subject to income tax.

  • You thought that getting disaster assistance from FEMA would affect your government benefits, such as Social Security, Medicaid or SNAP (Supplemental Nutrition Assistance Program)?

    • You will not have to pay additional income taxes or see any reduction in your Social Security checks or any other federal benefits.

  • You didn’t think you were eligible for FEMA help because you are not a U.S. citizen?

    • If you are in the United States legally or are the parent of a U.S. citizen in your household, you need not worry about applying for federal disaster assistance.

None of these reasons will prevent you from getting help from FEMA. Here’s what to do to get the correct information:

  • Call the FEMA helpline (voice, 711 or relay service) at 800-621-3362; (TTY users should call 800-462-7585). The toll-free lines are open 7 a.m. to 10 p.m. EDT seven days a week. Multilingual operators are available.

  • Go online at DisasterAssistance.gov.

  • Visit a Disaster Recovery Center near you. To find the closest one, go to www.fema.gov/drc.

If you have questions about how you may qualify for a low-interest SBA disaster loan for homeowners, renters and businesses of all sizes:

Additional information on West Virginia’s disaster recovery can be found by calling the FEMA Helpline 800-621-3362 or visiting: www.DisasterAssistance.gov; the flood pages at www.WVflood.com; fema.gov/disaster/4273; twitter.com/femaregion3; and fema.gov/blog.

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West Virginians: There’s still time to register for help. Do it now!

Kanawha and Nicholas counties Disaster Recovery Centers to close; help is still available

CHARLESTON, W.Va. — The Disaster Recovery Centers (DRCs) at 3300 Pennsylvania Avenue in Charleston (Kanawha County), and 6 White Street in Richwood (Nicholas County) will close at 2 p.m., Saturday, Aug. 20, 2016.

As a survivor of the June storms and floods, you can still get the help you need with just a phone call. The deadline to register for disaster assistance from the Federal Emergency Management Agency (FEMA) is Wednesday, Sept. 7, 2016.

Many of the services available at the DRCs are also available on the helpline. The FEMA helpline operates from 7 a.m. to 10 p.m. EDT, seven days a week, until further notice. By calling 800-621-3362 (voice, 711 or video relay services) or 800-462-7585 for TTY users, you can use the helpline to:

  • Register with FEMA.

  • Provide a change of address, telephone and bank account numbers and insurance information.

  • Receive information about FEMA home inspections.

  • Get other questions answered about federal disaster assistance.

  • Ask questions about letters you receive from FEMA.

  • Learn how to appeal a FEMA decision. All applicants may appeal.

You can also register with FEMA online at DisasterAssistance.gov or find an open DRC at www.fema.gov/drc. Just be sure to do it before Sept. 7.

If you want to discuss your application, you should have your nine-digit FEMA registration number and zip code.

For more information about SBA loans, call SBA’s Disaster Assistance Customer Service Center at 800-659-2955, email disastercustomerservice@sba.gov, or visit http://www.sba.gov/disaster.  TTY users may call 800-877-8339. Applicants may also apply online using the Electronic Loan Application (ELA) via SBA’s secure website at https://disasterloan.sba.gov/ela.

SBA low-interest disaster loans are available to businesses of all sizes, homeowners and renters for their recovery needs. The deadline to apply for an SBA loan is Wednesday, Sept. 7.

You can still visit the other DRCs. Representatives from FEMA, various state agencies and the SBA are at the centers to answer your disaster assistance or low-interest disaster loan questions:

Greenbrier County               1233 Kanawha Ave., Rainelle, WV 25962

 

Greenbrier County               Mobile Disaster Recovery Center, Southeastern Labor Council,

                                               AFL-CIO, 65 West Main St., White Sulphur Springs, WV 2498

 

Kanawha County                  Office trailer in parking lot across from Dollar General Store,  

                                               120 Maywood Ave. W., Clendenin, WV 25045

Additional information on West Virginia’s disaster recovery can be found by visiting fema.gov/disaster/4273, twitter.com/femaregion3, twitter.com/FEMA and fema.gov/blog.

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Kanawha and Nicholas counties Disaster Recovery Centers to close; help is still available

For Houston Family, Deep Faith—and Help From FEMA Partners—Drives Recovery from Storms

HOUSTON—Floodwaters drove Carol Lowrey, her son David and family friend Wanda Simons to seek refuge in a hotel after the April floods inundated their neighborhood. For 22 days, they shared a hotel room while the two women worked at restoring order to the chaos of their lives.

They divided the responsibilities. Carol took care of her 44-year-old son who is paralyzed as a result of spina bifida, a birth defect affecting the spinal column. Wanda worked the phones and the hotel computer, arranging for contractors and navigating the Medicare maze. She battled the insurance company that insisted, to the women’s dismay, the wheelchair-accessible van customized for David was a total loss. They knew it wasn’t. And Wanda began building a spreadsheet, cataloging what they lost and estimating the cost. 

“We had to document everything. We had lists of stuff,” Carol Lowrey recalled.

With a ballooning “to do” list and mounting debt, it was clear the family was in crisis and needed help. As longtime friends from Believers Fellowship Baptist Church in nearby Spring, Harris County, Carol and Wanda continue to find support in their church family and federal disaster assistance programs.

A presidential disaster declaration can trigger activation of FEMA’s Individuals and Households Program, which may prompt a governor to request implementation of the Immediate Disaster Case Management Program. This is a time-limited partnership administered by the U.S. Department of Health and Human Services’ Administration for Children and Families. It pairs a disaster survivor with a case manager, or single point of contact, who helps determine the client’s unmet disaster-related needs. From that point, the case manager develops an individualized recovery plan and provides links to a broad range of resources, including funding and technical assistance, to support a more rapid recovery.

Storms unleashed heavy rains and flooding on Harris County for eight continuous days in April, prompting nearly 21,000 affected households to seek disaster assistance.

In the days and weeks afterward, disaster survivors were encouraged to call 211, a toll-free number sponsored by the Texas Health and Human Services Commission to connect them with needed services.

Carol, who is 68, and Wanda, 64, were directed to the Immediate Disaster Case Management Program by FEMA’s disaster survivor assistance teams canvassing their neighborhood on May 11, the day after the family returned home from the hotel.

“We focus on being that single-source resource,” said Thelma Gutierrez, the program’s branch director in Houston and case manager for the Lowrey household. “Chaos comes with the disaster and we help (survivors) develop a plan, set tangible goals and help restore a sense of normalcy.”

Survivor needs range from basic to critical. With lives in turmoil, small stressors become overwhelming and can cause a survivor to become immobilized. The result: Nothing gets done. Addressing those challenges is tantamount to eating an elephant. Case managers help survivors through it, one small bite at a time.

“You have to understand who your client is and what their needs are,” Gutierrez said. “We look for resources that do not add an additional burden to the client.”

Forty case managers, most of them bilingual, were deployed to the April disaster, along with five strike team leaders and a staff of 15 management and support staff. They developed a community profile, assessed the need and identified local resources. Outreach teams notified city officials, community organizations and media outlets about the program. Most clients were referred to the program by FEMA, others transferred from voluntary organizations active in disaster and long-term recovery groups.

As of Aug. 4, the Immediate Disaster Case Management Program has served 2,746 individuals and families since launching in Texas June 5.

For the Lowrey household, and David in particular, the needs are critical. Visits to the chiropractor are three times a week, dental visits four times a year. There are annual visits to the urologist, neurosurgeon, pulmonologist and David’s primary care physician; annual check-ups accompany those visits.

Floodwaters damaged the electrical equipment in the customized van used to transport David to medical appointments. The night the family was rescued from their home by boat, floodwaters already up the front steps and licking at the door, Carol and Wanda took only David’s essentials, including medicines and a CPAP machine that delivers pressurized air to aid his breathing.

In the months since the floods, the Lowrey household has received rental assistance from FEMA and reimbursement for the hotel stay. The Immediate Disaster Case Management Program identified organizations that replenished some of David’s supplies, including furniture, durable and consumable medical supplies such as gloves and disposable wipes. They also provided a much-needed compassionate ear.

On a blistering summer day, the Lowrey family sat together for an interview in the cramped, second-floor master bedroom now serving as the main living space. The first floor of the house is gutted and under construction, and the family is restricted to the upstairs rooms. David hasn’t kept any medical appointments or attended church since the storms. Carol and Wanda can’t lift him or his 350-pound wheelchair.

There are many hurdles to overcome in getting their lives back to normal, but their deeply held faith keeps this family going. They believe God will not give them any more than they can handle.

The Immediate Disaster Case Management services are available to survivors of April 17–30 floods, who reside in Austin, Colorado, Fayette, Fort Bend, Grimes, Harris, Hidalgo, Liberty, Montgomery, San Jacinto, Waller or Wharton counties. Survivors of May 22–June 24 storms and flooding in Brazoria, Brazos, Washington or any of the above counties may also access Immediate Disaster Case Management services.

For more information about the Immediate Disaster Case Management Program, visit SETexasFloodAssistance2016.com or call 855-742-5881. Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-735-2989 (English) or 800-662-4954 (Spanish).  

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

 

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For Houston Family, Deep Faith—and Help From FEMA Partners—Drives Recovery from Storms

More Louisiana Survivors Now Eligible for Federal Disaster Assistance, Urged to Register

BATON ROUGE, La. – Survivors in 20 Louisiana parishes may now be eligible for federal disaster assistance.

Acadia, Ascension, Avoyelles, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Point Coupee, St. Landry, St. Martin, St. Tammany, Vermilion, Washington and West Feliciana have joined East Baton Rouge, Livingston, St. Helena and Tangipahoa as parishes eligible for federal disaster assistance.

Anyone in Louisiana with damage from the continuing severe storms and floods that began Aug. 11 may register two ways:

  • Online at DisasterAssistance.gov

  • By calling 800-621-3362

    • People who use TTY may call 800-462-7585

    • Those who use 711 or Video Relay Service (VRS) may call 800-621-3362.

Survivors only need to register once.  These toll-free telephone numbers are operating from 6 a.m. to 10 p.m. seven days a week until further notice.

FEMA never charges fees to apply for or receive federal disaster assistance. State and federal officials encourage disaster survivors to be alert for scams and report any suspicious activity to law enforcement immediately. 

Assistance provided by FEMA for homeowners and renters can include grants for rent, temporary housing and home repairs to their primary residence, as well as other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs.

Low-interest disaster loans from the U.S. Small Business Administration (SBA) also may be available to help individuals and business owners recover from the effects of the disaster. SBA helps businesses of all sizes, private nonprofit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. The loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. 

Homeowners and renters should apply as quickly as they can, even if they have insurance.  FEMA cannot duplicate insurance payments but underinsured applicants may receive help after their insurance claims have been settled.

Residents are urged to contact their insurance company to file their flood insurance claims. For flood insurance policyholders who may have questions, FEMA has streamlined its process to better service claims and answer questions. Policyholders may call 800-621-3362 Monday through Friday from 8 a.m. to 6 p.m. and select Option 2. Call center staff are available to assist policyholders with information regarding their policy, offer technical flood guidance to aid in recovery, and respond to general as well as complicated questions about the NFIP. Policyholders with questions specifically about an insurance claim can be transferred to their insurance carrier for additional assistance.

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We urge everyone to continue to use caution in areas where floodwaters remain. Monitor DOTD’s www.511la.org website for updated road closure information. Look for advisories from your local authorities and emergency managers. You can find the latest information on the state’s response at www.emergency.la.gov. GOHSEP also provides information on Facebook and Twitter. You can receive emergency alerts on most smartphones and tablets by downloading the new Alert FM App. It is free for basic service. You can also download the Louisiana Emergency Preparedness Guide and find other information at www.getagameplan.org.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.  Follow us on Twitter at https://twitter.com/femaregion6 and the FEMA Blog at http://blog.fema.gov.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling (800) 659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at SBA.gov/disaster Deaf and hard-of-hearing individuals may call (800) 877-8339.

More here – 

More Louisiana Survivors Now Eligible for Federal Disaster Assistance, Urged to Register

North Country Fire Department to Upgrade Aging Equipment

NEW YORK — Firefighters of the Brushton Volunteer Fire Department will receive 12 new self-contained breathing apparatuses and seven complete sets of personal protective equipment as a result of an Assistance to Firefighters Grant that is administered by the Federal Emergency Management Agency.

Located in Franklin County’s Town of Moira in north-central New York, the Village of Brushton’s fire station has 32 volunteers who have had to borrow outdated equipment to respond to fires, as well as to share it while training.  Firefighter Jude Ducharme of the village’s department said that he and his colleagues will “no longer have to use gear that has been handed down and has been damaged while doing our jobs.”

Brushton’s new mayor, Kevin Pentalow, expressed appreciation for the grant.  “It means that our firefighters will have new coats, pants, gloves, helmets, boots, and hoods that are not charred, torn, or discolored, and they’ll be well protected while doing their jobs.  And, we’ll have a full complement of breathing apparatuses that are less than 10 years old.  There’s a lot of safety provided by this gear.”

The new equipment is made possible through a grant from FEMA’s Region II, which covers New York, New Jersey, Puerto Rico, and the US Virgin Islands.  Dale McShine, the Region’s Director of Grants, reported that the grant totals $102,228.00, the federal share of which is $97,360.00. 

The equipment will also put Brushton’s fire equipment in line with safety criteria set by the National Fire Protection Association and the Occupational Safety and Health Administration.

Brushton’s firefighters respond to some 60 calls for assistance annually to a population of approximately 1800.  Firefighter Ducharme said that the department is increasingly assisting neighboring departments in dispensing emergency medical services.

Tania Hedlund, FEMA’s Region II Branch Chief for grants, reports that in fiscal year 2014, the region awarded 273 grants, totaling $95.6 million.

Continue reading: 

North Country Fire Department to Upgrade Aging Equipment

Louisiana Residents Urged to Register with FEMA

Baton Rouge, La – Louisiana disaster survivors in East Baton Rouge, Livingston, St. Helena, and Tangipahoa parishes are urged to register for federal disaster assistance with FEMA.

Individuals and business owners in the designated parishes who had severe storm or flood damage may register for assistance the following ways:

  • Online at www.DisasterAssistance.gov

  • By calling 1-800-621-FEMA (3362)

    • People who have a speech disability or hearing loss and use TTY should call 1-800-462-7585.

    • For those who use 711 or Video Relay Service (VRS), call 1-800-621-3362.

    • These toll-free telephone numbers will operate from 6 a.m. to 10 p.m. (local time) seven days a week until further notice.

Assistance provided by FEMA for homeowners and renters can include grants for rent, temporary housing and home repairs to their primary residences, as well as other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs.

Low-interest disaster loans from the U.S. Small Business Administration (SBA) also may be available to help individuals and business owners recover from the effects of the disaster. SBA helps businesses of all sizes, private nonprofit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. The loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

Residents and business owners should apply as quickly as they can, even if they have insurance. FEMA cannot duplicate insurance payments but underinsured applicants may receive help after their insurance claims have been settled.

Residents are urged to contact their insurance company first to file their flood insurance claims. For flood insurance policyholders who may have questions, FEMA has aligned its call center to better support them with the servicing of their claims and getting answers to their questions quickly. Policyholders may call 1-800-621-3362 Monday through Friday from 8 a.m. to 6 p.m. and select Option 2. Call center staff are available to assist policyholders with information regarding their policy, offer technical flood guidance to aid in recovery, and respond to general as well as complicated questions about the NFIP. Policyholders with questions specifically about an insurance claim can be transferred to their insurance carrier for additional assistance.

Survivors seeking information on flood clean up, repairing, and rebuilding can find valuable tips and guidance at www.fema.gov/Louisiana-disaster-mitigation.

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We urge everyone to continue to use caution in areas where floodwaters remain. Monitor DOTD’s www.511la.org website for updated road closure information. Look for advisories from your local authorities and emergency managers. You can find the latest information on the state’s response at www.emergency.la.gov. GOHSEP also provides information on Facebook and Twitter. You can receive emergency alerts on most smartphones and tablets by downloading the new Alert FM App. It is free for basic service. You can also download the Louisiana Emergency Preparedness Guide and find other information at www.getagameplan.org.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow us on Twitter at https://twitter.com/femaregion6 and the FEMA Blog at http://blog.fema.gov.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling (800) 659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s Web site at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call (800) 877-8339.

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Louisiana Residents Urged to Register with FEMA

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