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FEMA Helpline Can Answer Many Questions for Flood Survivors

COLUMBIA, S.C. – South Carolina residents affected by Oct. 1-23 storms and flooding can get information and answers to questions by calling the Federal Emergency Management Agency’s helpline.

Residents can call the helpline at 800-621-3362. Lines are open 7 a.m. to 10 p.m. seven days a week until further notice. Survivors who use TTY may call 800-462-7585; those who use 711/VRS can call 800-621-3362. They can also visit www.disasterassistance.gov.

FEMA will accept applications for federal disaster assistance until 11:59 p.m. Monday, Jan. 4, 2016. Because the Jan. 3 deadline falls on a Sunday, the agency will allow flood survivors to register the following business day.

The helpline provides many services. Survivors can use the helpline to:

Register for federal assistance. Households should register only once.
Ask questions about FEMA decision letters.
Learn how to appeal FEMA decision letters. All applicants may appeal.
Inquire about the status of a registration.
Provide change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.
Receive information about FEMA home inspections.
Get questions answered about federal disaster assistance and the application process.

Applicants should have their nine-digit FEMA registration number and ZIP Code if they want to discuss their application.

Survivors should have the following information before registering:

Date of loss
Social Security number
Current mailing address and damaged home address, including ZIP Code
Telephone numbers
Names of household members at the time of the disaster
Insurance information
Total gross income for the household
Bank account numbers if they want to have money deposited directly, if eligible
Loss descriptions

For the latest information on South Carolina flood recovery, visit scemd.org and fema.gov/disaster/4241.

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FEMA Helpline Can Answer Many Questions for Flood Survivors

Keep Your Important Documents Safe from a Disaster

SACRAMENTO, Calif. – Fumbling through files for important papers can be frustrating. But when an emergency strikes, trying to gather up all those documents can be downright frightening.

There is a way around all the late-minute hassle, but it will take some time and a way to organize and contain them so that you can grab and go when a disaster strikes. And, with predictions of more severe weather and flooding this winter due to El Nino, now is a good time to organize your papers.

Container options can range from a fireproof lock box or safe, a safety deposit box or something as simple as a three-ring binder with plastic sleeves into which you can insert the documents.

The list of documents and records you will want to have is long, but will be invaluable after you have evacuated your home. You will need access to some of these items sooner than others, but all are important enough to include in your “must have” list:

Vital Records: Driver’s licenses, birth certificates, adoption papers, Social Security cards, passports, citizenship papers (such as a “green card” or naturalization documents), marriage license, divorce decrees, child custody papers, current military ID, military discharge (DD Form 214), medical and vaccination records for pets along with current photos and ID chip numbers in case you are separated.
Insurance Policies: Homeowners, renters, flood, earthquake, auto, life, health, disability, long-term care; have at least the policy number and insurance company contact information for each type of coverage.

Keep Your Important Documents Safe from a Disaster

Property Records: Real estate deeds of trust and mortgage documents (at least the two-page settlement statement provided by the title company showing the actual cost of the house and purchase expenses); rental agreement or lease; auto/boat/RV registration and titles; video, photos or a list of household inventory.
Medical Information: Immunization and other medical records, prescription information (drug name and dosage), health insurance identification cards, physician names and phone numbers, powers-of-attorney for health care, and living wills.
Estate planning documents: Wills, trusts, funeral instructions, powers-of-attorney, attorney names and phone numbers.
Financial records: First two pages of your previous year’s federal and state tax returns, stock and bond certificates, investment records, brokerage and retirement account information, credit card, checking and savings account numbers, contact information for credit unions, banks, financial institutions, credit card companies and financial advisers.
Other: Personal address book, a letter with instructions for family or friends (for use in a situation where you’re not present), backups of important computer files, a list of usernames and passwords for online accounts, a key to your safe deposit box, a recent photograph, fingerprints and dental records for each member of the household (some police stations and nonprofits fingerprint children free);, account and contact information for utilities and other services (you may have to provide a new billing address or cancel certain services), a list of important documents and where originals and copies are located.

Those who don’t have the time or ability to gather all of these documents should focus on the most important and most difficult to replace.

In addition, take time now to think about the priceless personal items you would want to protect from danger or take with you if you had to suddenly evacuate your home.

The first step is to take an inventory of your household valuables. Those who wish more complete checklists or guidance on collecting and safeguarding this important information, go to www.ready.gov/financialpreparedness.

If you have lost documents in the Butte or Valley fires, go to www.fema.gov/disaster/4240 to learn how to replace them.

Survivors can register for FEMA assistance online at DisasterAssistance.gov or by calling 800-621-3362; TTY 800-462-7585; 711 or Video Relay Service (VRS), call 800-621-3362. Registration ends Nov. 23.

Keep Your Important Documents Safe from a Disaster

For more information on California’s wildfire recovery, visit: caloes.ca.gov or fema.gov/disaster/4240 and follow us on Twitter @Cal_OES and @femaregion9 and at Facebook.com/California OES and Facebook.com/FEMA.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). If you have a speech disability or hearing loss and use a TTY, call 800-462-7585 directly; if you use 711 or Video Relay Service (VRS), call 800-621-3362.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who are referred to SBA for a disaster loan must apply to be eligible for additional FEMA assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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Keep Your Important Documents Safe from a Disaster

Three Years after Sandy: New Jersey’s Private Sector Continues the Work of Recovery

EATONTOWN, N.J. — The devastation caused by Hurricane Sandy left survivors and businesses in New Jersey with large-scale recovery needs. In the three years since, the state’s private sector has made significant contributions to strengthen recovery efforts.

Immediately after Sandy struck, Private Sector specialists with FEMA’s External Affairs division deployed to New Jersey to work with chambers of commerce, industry associations, individual companies, colleges and universities, the medical industry and other organizations.

An outside shot of the Panini Bay Restaurant

Panini Bay Restaurant in Tuckerton built an innovative elevator for wheel chair accessibility

Response was immediate. Utility companies inserted disaster assistance information in utility bill inserts, reaching 3.3 million customers. The South Jersey Transportation Authority featured registration information on its Vehicle Messaging Systems at toll plazas as well as on its website ticker messaging system, reaching an estimated 2.9 people a month.

Through utility bill inserts, newsletters, signage, advisories and other means, FEMA’s Private Sector specialists successfully distribute some 14 million disaster assistance messages to New Jersey residents.

One fast food chain that requested anonymity handed out disaster assistance messaging along with 7,000 sandwiches they distributed at 32 locations throughout New Jersey. “That’s just one example of how essential the private sector is to a strong recovery effort,” noted Gracia Sczech, who served as Federal Coordinating Officer for FEMA’s Joint Field Office in Lincroft during the early days of the disaster.

Chambers of commerce, associations and businesses shared FEMA’s electronic newsletter, the E-News Update, with their memberships and contacts. This access to recovery information proved invaluable to their members and had far-reaching effects.

FEMA’s Private Sector worked with The New Jersey Association of Realtors to present a series of seminars and question and answer sessions on recovery issues. These events updated and advised the real estate community on issues pertinent to Sandy recovery, including, Flood Mapping, the National Flood Insurance Program, Home Elevation, Business Continuity, Federal and State recovery programs, and grant and loan opportunities.

In all, more than 2,000 realtors received the latest information regarding Sandy recovery. “To have the opportunity to interact directly with FEMA representatives, ask questions and get answers has helped not only members, but their clients as well,” said New Jersey Association of Realtors Chief Executive Officer Jarrod Grasso. “The recovery process in the aftermath of Sandy has not been easy, but getting the correct facts to our members has relieved a great deal of uncertainty related to flood maps, insurance and elevation that so many New Jersey residents felt.”

Two FEMA program areas, Private Sector and the Federal Disaster Recovery Coordination group, facilitated an Insurance Industry Roundtable, forming a public-private partnership that resulted in a series of four meetings to explore how to enhance and expedite the disaster assistance process. A roundtable work group identified issues impeding the process and then developed recommendations that were submitted to President Obama’s Hurricane Sandy Rebuilding Task Force.

A view of the info tables at Home Depot on Preparedness Day

FEMA’s Mitigation and Private Sector teams man tables at Home Depot’s Preparedness Day

The private sector reached out in more basic ways as well. Sometimes, it was as simple as speaking at a local chamber of commerce meeting or a single business, staffing information tables at business and industry functions or offering work space for businesses displaced by the storm.

Operation Photo Rescue, a nonprofit organization of volunteer photojournalists from around the nation, came to New Jersey to help Sandy survivors restore treasured photos. The organization began helping disaster survivors during the Hurricane Katrina recovery in Louisiana. Operation Photo Rescue volunteers needed to set up a temporary site close enough for survivors to access their free services.

“Finding a place for us to host our copy run was turning into a major problem as we could not secure a building close enough to where Sandy hit,” recalled Operation Photo Rescue President Margie Hayes.

“We were coming up empty-handed until Chris Spyridon, regional pro sales manager for Home Depot, offered us a space at Home Depot in Seaside Heights.”

Another area in which the private sector played an important role was in the academic arena. FEMA offers a disaster preparation program to elementary schools titled “FEMA for Kids,” which helps children recover from the stress and uncertainty of the unknown that a disaster can bring by teaching them skills that serve to alleviate that uncertainty, including developing a family communications plan for disasters and determining what items their family should plan to have on hand to prepare for disaster, such as canned food, medications, water and pet supplies.

With the success of FEMA for Kids came a similar prepared program aimed at high school and college-age students titled “Ready, Steady, Strong.” Designed and developed by a FEMACorps team at the NJ Sandy Joint Field Office in Lincroft, Ready, Steady, Strong teaches the same principles as FEMA for Kids at a more sophisticated level, including a tabletop exercise simulating a disaster in which the students practice emergency management skills.

Thousands of students throughout New Jersey participated in the two programs, gaining the attention of the Mayor of Newark, who invited FEMA to present the program in the Newark school system. More than 45,000 elementary and high school age students as well as teachers and administrators participated.

The business of recovery is long-term, and an important part of recovery is preparedness, which not only helps individuals survive a disaster but can help businesses endure as well. FEMA’s Private Sector specialists have traveled throughout the state to help executives and officials understand the need for a business continuity plan to implement in an emergency to ensure the business can survive and continue once the emergency is over. Montclair State University recorded FEMA’s preparedness webinar to share with all of New Jersey’s colleges and universities.

As we mark the third year of Hurricane Sandy Recovery, the work of our Private Sector partners continues to benefit residents and businesses throughout New Jersey.

“We are proud of the contributions that members of New Jersey’s business communities made toward the goal of recovery,” said NJ Sandy Recovery Office Director Christopher Hartnett. “Their efforts have made a difference for thousands of residents and businesses across the state.”

Please be sure to watch the following video-links for two success stories: Partnering for Preparedness: Jenkinson’s Aquarium Continuity Plan Works at https://www.fema.gov/media-library/assets/videos/81998#details and Serenity Spa Open for Business at http://www.fema.gov/media-library/assets/videos/82055.

You may also enjoy two FEMA links called Ready Steady Strong Visits East Side High School at www.fema.gov/media-library/assets/videos/99359 and First Avenue Elementary School is Prepared for Emergencies at www.fema.gov/media-library/assets/videos/99488.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at www.twitter.com/FEMASandy,www.twitter.com/fema, www.facebook.com/FEMASandy, www.facebook.com/fema, www.fema.gov/blog, and www.youtube.com/fema.Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.”

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Three Years after Sandy: New Jersey’s Private Sector Continues the Work of Recovery

What to Expect During the FEMA Housing Inspection Process

SACRAMENTO – After residents in Lake and Calaveras Counties affected by the Valley and Butte Fires apply for federal disaster assistance for damage to their homes, the next step is a housing inspection.

A Federal Emergency Management Agency (FEMA) inspector will contact you to schedule an appointment 7-10 days after registration. The inspection is needed to verify and assess damages listed in your application. The inspection generally takes 30-40 minutes and consists of a general inspection of the home. There is no fee for the inspection.

When a FEMA housing inspector meets with you, be sure they show you proper identification. All FEMA inspectors have prominent photo ID badges. If you are not shown photo identification, then do not allow the inspection. Beware of scams and scam artists. If you suspect someone is posing as a FEMA inspector, call our toll-free Disaster Fraud Hotline at 866-720-5721, or call your local law enforcement officials.

It is important to note that throughout the recovery process, applicants may receive a visit from more than one inspector. In addition to FEMA housing inspectors, representatives from the U.S. Small Business Administration (SBA) as well as state and local officials may visit neighborhoods in affected areas, as well as inspectors from insurance companies.

When a FEMA Housing Inspector visits your home, someone 18 years of age or older who lived in the household prior to the disaster must be present for the scheduled appointment. The inspector will ask to see:

Photo identification.
Proof of ownership/occupancy of damaged residence such as: structural insurance, a tax bill, mortgage payment book or utility bill.
Insurance documents: home and/or auto (structural insurance/auto declaration sheet).
List of household occupants living in residence at time of disaster.
Disaster related damages to both real and personal property.

Once the inspection process is complete, your case will be reviewed by FEMA and you will receive an eligibility determination letter within a week of the inspection.

Survivors are encouraged to apply for assistance by calling 800-621-3362 or (TTY) 800-462-7585. Those who use 711-Relay or Video Relay Services can call 800-621-3362 to register. Online registration is also available at www.DisasterAssistance.gov or by using a web enabled mobile device at m.fema.gov. Survivors can also contact the SBA Customer Service Center at 1-800-659-2955 – deaf and hard-of-hearing individuals may call 800-877-8339.

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What to Expect During the FEMA Housing Inspection Process

Aransas County, Texas Flood Maps Become Final in February

DENTON, Texas ––In mid-February, new flood maps for Aransas County will become effective and be used for rating flood insurance policies. Local, state and federal officials encourage residents to view the maps before Wednesday, February 17, 2016, in order to understand their flood risk and then consider buying flood insurance.

Most property insurance policies do not cover the effects of flooding. People without flood insurance, whether through a private policy or through the National Flood Insurance Program (NFIP), risk uninsured losses to their homes, personal property and businesses. The NFIP is a voluntary protection program administered by the Federal Emergency Management Agency (FEMA),

Flooding is the most frequent natural disaster in the U.S. and only flood insurance covers these unexpected, damaging and sometimes fatal events. “We all need to prepare for the hazards and risks in our communities. The first step in taking the appropriate actions to prepare for flooding is to know your risk,” said FEMA Region 6 Administrator Tony Robinson.

Contact your local floodplain administrator to learn if your community participates in the NFIP and to review the new flood maps. FEMA map specialists and flood insurance experts also are available to answer your questions. They can be reached by phone and online chat.

•   To view a Preliminary Interactive Flood Map: http://maps.riskmap6.com/TX/Aransas/
•   To use the live chat service, visit http://go.usa.gov/r6C. Click on the “Live Chat” icon.
•   To contact a FEMA Map Specialist, call 1-877-FEMA MAP (1-877-336-2627) or send an email to FEMAMapSpecialist@riskmapcds.com.
•   NFIP Helpline – 1-800-621-FEMA (3362), press “2” for Flood Insurance questions

FEMA encourages communities not currently participating in the NFIP to look at the benefits of joining the program. The purchase of insurance should be considered for those newly mapped into a Special Flood Hazard Area before the maps become effective. Contacting a local insurance agent is the first step to obtaining information about insurance. Visit www.floodsmart.gov or call 1-888-379-9531 to locate an agent in your area.

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Aransas County, Texas Flood Maps Become Final in February

Revised Preliminary Flood Maps in St. Mary Parish in Louisiana Ready for Public View

DENTON, Texas –Homeowners, renters, and business owners in St. Mary Parish, Louisiana are encouraged to review newly revised preliminary flood maps to determine their flood risks and make informed decisions.

Local officials from St. Mary Parish, the state of Louisiana and the Federal Emergency Management Agency (FEMA) are presenting the revised preliminary maps to communities in order to help leaders and residents identify flood risks. This information can then be used to make decisions about buying flood insurance. These data also help the community move forward with any future development plans.

“We hope everyone reviews the maps to understand what their flood risks are,” said Region 6 Regional Administrator Tony Robinson. “The community’s active participation in the flood mapping process is very important.”

To view the new flood maps, please contact your local floodplain administrator (FPA) or follow the links below:

•   To view the preliminary maps online visit: http://maps.riskmap6.com/LA/StMary/
•   To use a live chat service visit go.usa.gov/r6C. Click on the “Live Chat” icon.
•   To contact a FEMA Map Specialist call 1-877-FEMA MAP (1-877-336-2627) or send an email to FEMAMapSpecialist@riskmapcds.com.

Once a flood risk is identified, the next step is to consider the purchase of a flood policy from the National Flood Insurance Program (NFIP). Contact a local insurance agent to learn more. Visit www.floodsmart.gov or call 1-888-379-9531 to locate an agent in your area.

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Revised Preliminary Flood Maps in St. Mary Parish in Louisiana Ready for Public View

DRC Hours for Labor Day, Monday, September 7

SAIPAN, CNMI – The Disaster Recovery Center (DRC) in Susupe will have shortened hours on Labor Day, Monday, September 7^th.

The DRC will be open from 10 a.m. to 2 p.m. on Monday September 7^th. The toll-free Helpline, 1-800-621-3362, is still available 24 hours, seven days a week.The Disaster Recovery Center will resume normal operation hours on Tuesday, September 8, 2015.Normal hours of operation are Monday-Saturdays 8 a.m. to 5 p.m.; Sundays 10 a.m.-4 p.m.

The DRC provides face-to-face assistance to survivors whose homes or businesses were affected by Typhoon Soudelor, during the period of August 1^st through August 3^rd.

Representatives from the Federal Emergency Management Agency (FEMA) and the U.S. Small Business Administration (SBA) are at the DRC to explain disaster assistance programs and help survivors apply for aid. FEMA Hazard Mitigation specialists are also on hand at the DRC to provide information and answer questions about cost-effective rebuilding and repair techniques to reduce property damage in future disasters and information on the National Flood Insurance Program (NFIP).

The center is located at the Pedro P Tenorio Multi-purpose Center in Susupe.

Individuals and families, who suffered losses as a result of the late spring storms, have until Aug. 25, 2015 to register for disaster assistance and can do so online at www.DisasterAssistance.gov or by calling 1-800-621- 3362 (FEMA). Disaster assistance applicants, who have a speech disability or hearing loss and use TTY, should call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362. Multilingual operators are available.

Link –

DRC Hours for Labor Day, Monday, September 7

An Inside Look at a FEMA Housing Inspection Visit

SAIPAN – Federal Emergency Management Agency (FEMA) inspectors continue to examine property damage as part of the FEMA process that brings assistance to Saipan, CNMI residents who have registered with FEMA in the wake of Typhoon Soudelor.

Applicants will receive their inspections in the order that they were received as long as the survivors are reachable when the inspector contacts them to schedule the inspection. If their phone is not working or the inspectors cannot get a hold of them, this will delay their inspection date. Inspectors will attempt contact by phone on at least three separate occasions and, if they are unable to reach the applicants by phone, will attempt to physically locate the damaged dwelling to see if they can contact the applicants in person.

When inspectors visit the dwelling, and if no one is there to receive the inspection, they will leave a “Sorry I Missed You” letter which includes the inspector’s contact phone number on it and a number to call if the inspection is returned after the three unsuccessful attempts. FEMA advises survivors to assist themselves in the process by ensuring they have given FEMA a working phone number where they can be reached, have their ownership/occupancy verification form ready to show to the inspectors when they arrive, and provide clear directions to their houses, or to landmarks the inspectors can work off of. Applicants should also make sure their town is included in the FEMA registration when providing the damaged dwelling’s physical address.

“Inspectors are in the field to confirm your loss,” said Federal Coordinating Officer Stephen M. DeBlasio Sr., of FEMA. “We encourage residents with property damage to register quickly with FEMA and be ready to welcome our inspectors who will help speed your claim process.”

Before an inspector is assigned to an applicant, homeowners and renters with uninsured or underinsured disaster-related damage must register with FEMA. Survivors can register by phone at 1-800-621-FEMA (3362) or TTY 1-800-462-7585 for survivors with hearing disabilities. Online registration is also available 24/7 at www.DisasterAssistance.gov. Multilingual assistance is available.

Once applicants have registered:

An inspector will call to schedule an appointment to visit the damaged property. This is necessary to confirm eligibility for FEMA assistance for disaster-related losses. Applicants are asked to be at home when inspectors visit.
The inspector will evaluate the extent of damage to an applicant’s house or apartment and determine whether it is in a livable condition by checking the building and its systems. Damage to major appliances — washer, dryer, furnace, refrigerator, stove — will be assessed. Inspectors should be informed about any important losses such as clothing, medical equipment, tools needed for a trade and educational materials.
Homeowners and renters with private septic systems and wells should point out these facilities. FEMA assistance may be available to repair or replace damaged systems.
Applicants can help speed the inspection by having documents — mortgage payment, utility receipt, lease, etc. — ready to show proof of ownership or occupancy to the inspector. Having insurance papers available if possible is also helpful.

FEMA inspectors have agency photo identification and will never charge a fee for any service. If you suspect fraud from any inspector or other person offering assistance, report them to the nearest law enforcement agency and to the FEMA toll-free Disaster Fraud Hotline at 866-720-5721.

Photo identification.
Proof of ownership/occupancy of damaged residence (structural insurance, tax bill, mortgage payment book/utility bill).
Insurance documents: home and/or auto (structural insurance/auto declaration sheet).
List of household occupants living in residence at time of disaster.
All disaster-related damages to both real and personal property.

If you are unable to provide traditional proof of ownership/occupancy (such as tax bill, mortgage payment books, deed, title, insurance), you can get a signed letter by a local precinct representative to validate the physical location of a home/dwelling (a P.O. Box address is not sufficient). Ownership/Occupancy Verification Letters can be picked up at:

Fire Stations
- Kagman
- Garapan
- Susupe
- San Roque
- Koblerville
The Disaster Recovery Center located at the Multi-Purpose Center in Susupe
Shelters located at:
- Kagman Community Center
- Tanapag Headstart
- Saipan Aging Center

Once filled out, please take the form to your local fire station. They will provide you with a contact number to reach your local precinct representative to validate.

If you have been displaced and need transportation to and from the housing inspection, you can contact the Commonwealth Office of Transit Authority at 670-237-8000 to schedule transportation.

Once the inspection process is complete, your case will be reviewed by FEMA and you will receive a letter or email outlining the decision about your claim. If you qualify for FEMA assistance, you will receive a check or direct deposit, and a separate letter explaining how you may use the money. Homeowners may use FEMA housing repair grants for essential repairs to make their residence safe, secure and livable. These grants are for repairs necessary to make primary rooms habitable. FEMA assistance may not make you whole again, but it can start you on the road to recovery.

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An Inside Look at a FEMA Housing Inspection Visit

What to Expect After You Register for FEMA Disaster Assistance

SAIPAN – Over 7,500 registrations have been received by FEMA for disaster assistance as a result of damages sustained by Typhoon Soudelor (DR 4235) and nearly $4.3 Million has been approved for survivors so far. FEMA encourages all who have been suffered damages from Typhoon Soudelor, August 1-3, to register for Disaster Assistance.

Those who have suffered losses as a result of Typhoon Soudelor but have not yet applied for assistance are encouraged to do so as soon as possible. Survivors can register by phone at 1-800-621-FEMA (3362) or TTY 1-800-462-7585 for survivors with hearing disabilities. Online registration is also available 24/7 at www.DisasterAssistance.gov. A Disaster Recovery Center, at Pedro P Tenorio Multi-purpose Center in Susupe is open for assistance with the application process. Normal hours of operation are Monday-Saturdays 8 a.m. to 5 p.m.; Sundays 10 a.m.-4 p.m. Completing and returning the loan application does not mean that you must accept the loan.

After registering for disaster assistance, applicants can expect to 1.) Have a Housing Inspection and then 2.) Receive an Approval or Denial Notification.

Housing Inspections

Registered survivors will be contacted by a FEMA inspector to schedule an appointment for an inspection, so registrants do not need to contact FEMA to set up an inspection. The wait time for an inspection is approximately two weeks. The inspection is needed to verify and assess damages listed in your application. The inspection generally takes 30-40 minutes or less and consists of a general inspection of damaged areas of the home and a review of your records. There is no fee for the inspection.

When a FEMA housing inspector comes to visit your home, be sure they show you proper identification. All FEMA inspectors have prominent photo ID badges. If you are not shown photo identification, then do not allow the inspection. Unfortunately, disasters often bring out criminals who prey on the needs of disaster survivors – so beware of scams and scam artists.

Photo identification.
Proof of ownership/occupancy of damaged residence (structural insurance, tax bill, mortgage payment book/utility bill).
Insurance documents: home and/or auto (structural insurance/auto declaration sheet).
List of household occupants living in residence at time of disaster.
All disaster-related damages to both real and personal property.

If you are unable to provide traditional proof of ownership/occupancy (such as tax bill, mortgage payment books, deed, title, insurance), you can get a signed letter by a local precinct representative to validate the physical location of a home/dwelling (a P.O. Box address is not sufficient). Letters can be picked up at:

Fire Stations
- Kagman
- Garapan
- Susupe
- Koblerville

Once filled out, please take the form to your local fire station. They will provide you with a contact number to reach your local precinct representative to validate.

Approval or Denial Notification Letters

Once the inspection process is complete, your case will be reviewed by FEMA and you will receive a letter or email outlining the decision about your claim.

If you qualify for a FEMA grant, FEMA will send you a check by mail or deposit it directly into your bank account. You will also receive a letter describing how you are to use the money. You should only use the money given to you as explained in the letter and save receipts on how you spent the money.

If you do not qualify for a FEMA grant, you will receive a letter explaining why you were turned down and will be given a chance to appeal the decision*. Your appeal rights will be described in this letter. Appeals must be in writing and mailed within 60 days of FEMA’s decision.

If you’re referred to the Small Business Administration, you will receive a SBA application. The application must be completed and returned in order to be considered for a loan or for additional FEMA grant assistance. SBA representatives are available to help you with the application at local Disaster Recovery Center.

*An appeal is a written request to review your file again with additional information you provide that may affect the decision. You may appeal any decision provided by FEMA regarding your Individual Assistance.

Appeals may relate to your initial eligibility decisions, the amount or type of assistance provided to you, late applications, requests to return money, or a denial of Continued Temporary Housing Assistance. Prior to requesting an appeal review, you should review your file with a FEMA helpline agent at 1-800-621-3362 (FEMA), or (TTY) 1-800-462-7585, or request a copy of your file from FEMA so you can understand why you received the decision you want to appeal.

To appeal the decision:

Explain in writing why you think the decision about the amount or type of assistance you received is not correct. You, or someone who represents you or your household, should sign the letter and have it notarized. If the person writing the letter is not a member of your household, there must be a signed statement saying that that person may act for you.
Include the FEMA registration number and disaster number (shown at the top of your decision letter) in your letter of appeal. You should also include the last four digits of your social security number, your full name, your address, and your date and place of birth.
You may also want to include a copy of a government-issued identification card or include the following statement “I hereby declare under penalty of perjury that the foregoing is true and correct”.
If you have supporting documentation for your appeal, include that in your correspondence to FEMA.
Mail your appeal letter to:

FEMA – Individuals & Households Program
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-8055

or you can fax you appeal letter to:

(800) 827-8112
Attention: FEMA – Individuals & Households Program.

IMPORTANT: To be considered, your appeal letter must be postmarked within 60 days of the date of the decision letter’s date. Remember to date your letters.

All appeals are reviewed.
Decisions usually are made within 30 days of receiving the request.
Additional information may be requested from you if FEMA does not have enough information to make a decision.
You will be notified by mail of the response to your appeal.

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What to Expect After You Register for FEMA Disaster Assistance

FEMA Individual Assistance Disaster Aid Reaches $2 Million

SAIPAN – Homeowners and renters have been approved for over $2 million in individual aid from the Federal Emergency Management Agency (FEMA) since Typhoon Souder.

The tallies are likely to rise, as the federal agency continues to review applications for assistance from the storm, which made impact August 1-3, and caused significant damage in Saipan. More than 7,000 survivors have already been in touch with FEMA seeking help or information on disaster assistance.

Individuals and households on Saipan can register with FEMA by calling 1-800-621-3362 or TTY 1-800-462-7585 directly. Multilingual interpreters are available at the FEMA registration number, including Chinese, Tagalog, Japanese, and Korean. Survivors can also register online at DisasterAssistance.gov.

They are advised to have the following information when they register:

• Address with zip code

• Directions to property

• Condition of your damaged home

• Insurance information, if available

• Phone number where you can be contacted

• Address where you can get mail

• Social Security Number **If you do not have your SSN card, you can show a Medicare/Medicaid card, W2 form, or filed tax return.

A joint Commonwealth of the Northern Mariana Islands (CNMI) and FEMA Disaster Recovery Center (DRC) is open at the Pedro P Tenorio Multi-purpose Center in Susupe to help individuals and families affected by Typhoon Soudelor with the recovery process. Normal hours of operation are Monday-Saturdays 8 a.m. to 5 p.m.; Sundays 10 a.m.-4 p.m. After registering online or by telephone, survivors can access “one-stop shop” service at the DRC and receive assistance with additional registration needs such as case inquiries and updates. Subject matter experts from FEMA, the U.S. Small Business Administration, and the American Red Cross will be available at the DRC.

Survivors are reminded to use disaster grants wisely, and those who receive funds from FEMA will get a letter outlining what those funds should be used for. They are intended for disaster-related needs. If the applicant spends the money on anything other than the purpose for which the payment is intended, no additional assistance may be granted if the need arises in the future.

FEMA also encourages survivors to start making repairs to their homes as soon as possible, and NOT wait for FEMA assistance or housing inspections. They should save receipts for any disaster-related expenses as those may be reimbursable later.

The FEMA housing inspections are ongoing. Registered survivors will be contacted by a FEMA housing inspector to schedule an appointment for an inspection; you do not need to contact FEMA to set up an inspection. For those who have been displaced and need transportation to and from the housing inspection, they can contact the Commonwealth Office of Transit Authority at 670-483-4344 or 670-237-8000 to schedule transportation.

Disaster legal services have also been made available for Typhoon Soudelor survivors. Disaster survivors facing legal issues who are unable to afford a lawyer can call 670-234-7729. This service has been set up in partnership between Micronesian Legal Services Corporation, the American Bar Association Young Lawyers Division, and FEMA. The types of legal assistance available includes assistance with securing FEMA and other government benefits available to disaster victims, assistance with life, medical and property insurance claims, help with home repair contracts and contractors, consumer protection remedies and procedures, counseling on mortgage-foreclosure problems, and counseling on landlord-tenant problems.

For more information on CNMI disaster recovery, visit http://www.fema.gov/disaster/4235 or https://www.facebook.com/JICNMI.

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FEMA Individual Assistance Disaster Aid Reaches $2 Million

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