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Palm Beach County Designated for Emergency and Permanent Infrastructure Work, Four More Counties Now Eligible for Permanent Repairs

TALLAHASSEE, Fla. – State, local and tribal government agencies and certain private nonprofits in Palm Beach County can now request funding through FEMA’s Public Assistance grant program to help pay for debris removal, emergency protective measures, and the repair or rebuilding of roads, bridges, water-control facilities, buildings, equipment, utilities, parks and recreational facilities.

Brevard, Duval, Flagler and St. Lucie counties, which had been previously designated for reimbursement of costs of debris removal and emergency protective measures, can now also request assistance to cover eligible repair or rebuilding of critical infrastructure. These additional designations will help pay for Florida’s recovery from Hurricane Matthew.

For more information on the Florida recovery, visit the disaster webpage for Hurricane Matthew at fema.gov/disaster/4283 or visit the Florida Division of Emergency Management website at floridadisaster.org. Follow us on Twitter @femaregion4.

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Palm Beach County Designated for Emergency and Permanent Infrastructure Work, Four More Counties Now Eligible for Permanent Repairs

FEMA Disaster Survivor Assistance Teams Continue to Support Hurricane Hermine Survivors in Eight Counties

TALLAHASSEE, Fla – Disaster Survivor Assistance Teams (DSATs) from the Federal Emergency Management Agency (FEMA) continue to support survivors in eight counties affected by Hurricane Hermine, even after Disaster Recovery Centers begin to close.

As the centers close this week, state and federal officials have made it a priority to reach all survivors who need help, including people with disabilities and/or access and functional needs, senior citizens and people with limited English proficiency.

The teams are continuing outreach to communities in Citrus, Dixie, Leon, Levy, Hernando, Hillsborough, Pasco, and Pinellas counties with information on available assistance. They are there to answer questions and support survivors for on-the-spot registration.

The teams are expected to remain at or near the closing centers through close of business Saturday, Oct. 29, but will have a presence in all of the eight counties until the registration deadline in late November.

Help is still available to survivors who may need to register or follow up on their applications in the following ways:

Online at www.DisasterAssistance.gov.
Call the FEMA helpline at 800- 621-3362 or TTY 800-462-7585. If you use 711/Video Relay Services (VRS) call 800-621-3362. are 7 to 10 p.m. a until notice. If you are deaf, hard of hearing or have a speech disability and use a TTY call 800-462-7585.
Download the FEMA Mobile App ( https://www.fema.gov/mobile-app) and apply.

For more information on Florida’s disaster recovery, visit fema.gov/disaster/4280, twitter.com/FEMAregionIV, facebook.com/FEMA, and fema.gov/blog.

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FEMA Disaster Survivor Assistance Teams Continue to Support Hurricane Hermine Survivors in Eight Counties

Disaster Recovery Center Opens in Flagler County for Hurricane Matthew Survivors

TALLAHASSEE, Fla. —A Disaster Recovery Center is open in Flagler County to help survivors affected by Hurricane Matthew’s storms and flooding that affected the state beginning October 3.

The location of the center is:

Palm Coast Library

2500 Palm Coast Parkway NW

Palm Coast, FL 32177

Open Monday – Saturday

9 a.m. to 6 p.m.

Closed Sundays

Disaster Recovery Centers serve as one-stop shops for eligible storm survivors seeking one-on-one help. Representatives from the Florida Division of Emergency Management (FDEM), the Federal Emergency Management Agency (FEMA), the U.S. Small Business Administration (SBA) and various state agencies will be at the center to answer questions Monday through Saturday from 9 a.m. to 6 p.m. The center is closed on Sundays.

FDEM and FEMA officials continue to work closely with local officials in hard-hit areas to identify possible sites for additional centers. Survivors can also locate the center by visiting the DRC locator on fema.gov.

Downloading the FEMA App (available in English and Spanish) to their mobile device will allow survivors to:

Apply for disaster assistance
Get directions to the nearest Disaster Recovery Center
Get weather alerts
Subscribe to disaster safety tips

Many services available at disaster recovery centers are also available by calling the FEMA helpline at 800-621-3362. Survivors with questions regarding the application or the appeals process, or who need to register for assistance, may visit online at DisasterAssistance.gov or by phone (voice, 711 or video relay service/VRS) at 800-621-3362. (TTY users should call 800-462-7585.) The toll-free lines are open 7 a.m. to 10 p.m. seven days a week. Multilingual operators are available, (for Spanish press 2).

Survivors requiring a reasonable accommodation (ASL interpreting, Braille Large Print, etc.) while visiting a disaster recovery center may call the appropriate Helpline number above to receive support.

FEMA encourages survivors to register as soon as possible. Those who may have registered with their county emergency management office, the American Red Cross or other community organizations are reminded to also register with FEMA. If you pre-registered with FEMA before the presidential disaster declaration for Hurricane Matthew, there is no need to register again. However, you should call FEMA toll-free at 800-621-3362 (voice, 711 or video relay service/VRS) TTY users can call 800-462-7585 to update your information.

Disaster assistance may include grants to help homeowners and renters pay for temporary housing, essential home repairs, personal property replacement, and other serious disaster-related needs not covered by insurance.

SBA offers low-interest disaster loans for businesses of all sizes, homeowners, renters, and certain private non-profit organizations. SBA disaster loans may cover repairs, rebuilding, as well as the cost of replacing lost or disaster-damaged real estate and personal property.

For more information about SBA loans, call SBA’s Disaster Assistance Customer Service Center at 800-659-2955, email disastercustomerservice@sba.gov, or visit http://www.sba.gov/disaster. TTY users may call 800-877-8339. Applicants may also apply online using the Electronic Loan Application (ELA) via SBA’s secure website at https://disasterloan.sba.gov/ela.

For more information on Florida’s disaster recovery, visit fema.gov/disaster/4283, https://twitter.com/femaregion4, facebook.com/FEMA, and fema.gov/blog.

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Disaster Recovery Center Opens in Flagler County for Hurricane Matthew Survivors

Advice for Survivors on Lessening Storm Damage in Marion County

TALLAHASSEE, Fla. – Specialists from FEMA will be available at The Home Depot in Ocala from October 27 through November 1, offering tips and techniques for lessening the impact of disaster-related property damage.

WHERE: The Home Depot

3300 SW 35 Terrace.
Ocala, FL 34474

WHEN: Thursday and Friday 7 a.m. to 6 p.m.

Saturday and Sunday 8 a.m. to 1 p.m.

Monday 7 a.m. to 6 p.m.

Tuesday 7 a.m. to 5 p.m.

FEMA Mitigation specialists will be on hand to answer questions and offer home-improvement tips to reduce damage in future disasters. Information is geared to both homeowners and general contractors on topics such as flood proofing a home, how to elevate utilities and removing and replacing wet drywall.

FEMA’s National Flood Insurance Program has a call center to answer policyholder questions, service claims, provide general information and offer technical assistance. To speak with a flood insurance specialist, call 800-621-3362 (FEMA) and select option 2. Hours are between 9 a.m. and 7 p.m., Monday through Friday. Individuals who are deaf, hard of hearing or have a speech disability using 711 or Video Relay Service, please call 866-377-4262. Affected residents using a TTY, please call 800-462-7585. Multilingual operators are available.
For more information on the Florida recovery, visit the disaster webpage for Hurricane Hermine at fema.gov/disaster/4280 or visit the Florida Division of Emergency Management website at floridadisaster.org Follow us on Twitter @femaregion4.

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Advice for Survivors on Lessening Storm Damage in Marion County

Four More North Carolina Counties Designated for Disaster Assistance

RALEIGH, N.C. – North Carolina homeowners, renters and business owners in Camden, Chowan, Currituck and Pasquotank counties, adversely affected by Hurricane Matthew and its impact, may apply for federal disaster assistance.

Thirty-one counties already eligible to apply for assistance, under the Federal Emergency Management Agency’s Individual and Households Program, are: Beaufort, Bertie, Bladen, Columbus, Craven, Cumberland, Dare, Duplin, Edgecombe, Gates, Greene, Harnett, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Martin, Moore, Nash, Onslow, Pender, Pitt, Robeson, Sampson, Tyrrell, Washington, Wake, Wayne and Wilson.

Storm damage and losses from the hurricane and flooding must have occurred, as a result of Hurricane Matthew, beginning on October 4.

If you are a survivor, you are encouraged to register with FEMA as soon as possible even if you have insurance. FEMA is unable to duplicate insurance payments. However, you may find you are underinsured. If so, you may still receive help after their insurance claims have been settled.

If you have phone and/or internet access, you may register in one of the following ways:

Online at DisasterAssistance.gov.
Call the FEMA Helpline at 800-621-3362. It is the same number if you use 711 or Video Relay Service
Call 800-462-7585 if you are deaf, hard of hearing or have a speech disability and you use a TTY
Download the FEMA Mobile App and apply.

If you do not have access to telephone or internet service, don’t be discouraged. North Carolina Emergency Management and FEMA are coming to you. Teams of state and FEMA disaster survivor assistance specialists will soon be moving into affected communities to help you register for assistance. Additionally, you can visit a Disaster Recovery Center near you. DRCs are open in Bertie, Craven, Cumberland, Edgecombe, Greene, Harnett, Johnston, Lenoir, Pitt, Wayne and Wilson counties with more planned to open in the near future.

You may be eligible for grants for temporary housing and home repairs, and for other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs.

Long-term, low-interest disaster loans from the U.S. Small Business Administration also may be available to cover losses not fully compensated by insurance and do not duplicate benefits of other agencies or organizations.

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Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 or TTY at 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow FEMA on twitter at @femaregion4. Download the FEMA app with tools and tips to keep you safe before, during, and after disasters.

Dial 2-1-1 or 888-892-1162 to speak with a trained call specialist about questions you have regarding Hurricane Matthew; the service is free, confidential and available in any language. They can help direct you to resources. Call 5-1-1 or 877-511-4662 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s Web site at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

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Four More North Carolina Counties Designated for Disaster Assistance

Nassau and Seminole Counties Designated for Individual Assistance

TALLAHASSEE, Fla. – Homeowners, renters and business owners in Nassau and Seminole counties may now apply for federal disaster assistance for uninsured and underinsured damages and losses resulting from Hurricane Matthew.

Brevard, Duval, Flagler, Indian River, Putnam, St. Johns and Volusia counties are already designated for Individual Assistance.

Nassau County had earlier received a designation for Public Assistance.

To be eligible for federal aid under FEMA’s Individual Assistance Program, storm damage and losses from the hurricane and flooding beginning on October 3 must have occurred as a result of Hurricane Matthew.

Survivors are encouraged to register with FEMA as soon as possible. If you preregistered with FEMA, you do not have to apply again. If you have phone and/or internet access, you may register:

Online at DisasterAssistance.gov, or
On the FEMA Mobile App, or by
Calling 800-621-3362 (FEMA). Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585.
The toll-free numbers are open from 7 a.m. to 10 p.m., seven days a week.
Multilingual operators are available (press 2 for Spanish).

Don’t be discouraged if you do not have access to telephone or internet service. Disaster survivor assistance specialists are helping people register for assistance in designated counties.

Long-term, low-interest disaster loans from the U.S. Small Business Administration (SBA) also may be available to cover losses not fully compensated by insurance and do not duplicate benefits of other agencies or organizations.

Survivors should contact their insurance company to file their insurance claim. FEMA is unable to duplicate insurance payments. However, those without insurance or those who may be underinsured may still receive help.

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Nassau and Seminole Counties Designated for Individual Assistance

Evans, Liberty and Long Counties May Apply for Disaster Assistance for Matthew Damage in Georgia

ATLANTA – Homeowners, renters and business owners in Evans, Liberty and Long counties may apply for federal disaster assistance for Hurricane Matthew damage and losses in Georgia. In addition to the three counties now eligible to apply for assistance under FEMA’s Individual Assistance Program, seven counties had already received approval to apply for assistance, including Bryan, Bulloch, Chatham, Effingham, Glynn, McIntosh and Wayne.

Damage and losses from the hurricane and flooding must have occurred Oct. 4-15.

Survivors are encouraged to register with FEMA the following ways:

Online at DisasterAssistance.gov
Download the FEMA mobile app
Call the FEMA Helpline at 800-621-3362 (FEMA). Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Toll-free numbers are open daily from 7 a.m. to 11 p.m.

People with disabilities are eligible to receive the same services and assistance offered to everyone in the declared disaster area, and FEMA is committed to ensuring those services are available.

Survivors requiring a reasonable accommodation (American Sign Language interpreting, braille, assistive technology equipment, etc.) may call the appropriate helpline number for support. Help is available in most languages, and information on the registration process is available in ASL at http://www.fema.gov/media-library/assets/videos/111546.

FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Survivors should contact their insurance company to file an insurance claim and register with FEMA even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help from FEMA after their claims have been settled.

For updates on Georgia’s Hurricane Matthew response and recovery, follow @GeorgiaEMA and @FEMARegion4 on Twitter and visit gemhsa.ga.gov and fema.gov/disaster/4284.

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Evans, Liberty and Long Counties May Apply for Disaster Assistance for Matthew Damage in Georgia

Four Additional North Carolina Counties Now Designated for Disaster Assistance

RALEIGH, N.C. – Homeowners, renters and business owners in Craven, Martin, Tyrrell and Washington counties may apply for federal disaster assistance for Hurricane Matthew damage and losses in North Carolina.

The 23 counties already eligible to apply for assistance, under the Federal Emergency Management Agency’s (FEMA) Individual and Households Program, are: Beaufort, Bertie, Bladen, Columbus, Cumberland, Dare, Duplin, Edgecombe, Gates, Greene, Harnett, Hoke, Hyde, Johnston, Jones, Lenoir, Nash, Pender, Pitt, Robeson, Sampson, Wayne and Wilson.

Storm damage and losses from the hurricane and flooding must have occurred, as a result of Hurricane Matthew, beginning on October 4.

Survivors are encouraged to register with FEMA as soon as possible. If you have phone and/or internet access, you may register in one of the following ways:

Online at DisasterAssistance.gov
Download the FEMA Mobile App
Phone 800-621-3362 (FEMA). Applicants who use 711 or Video Relay Service may also call
800-621-3362. Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585.
The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week.
Multilingual operators are available.

For those who do not have access to telephone or internet service, don’t be discouraged. North Carolina Emergency Management and FEMA are coming to you. Teams of State and FEMA disaster survivor assistance specialists will soon be moving into affected communities to help people register for assistance. Additionally, Disaster Recovery Centers are open in Edgecombe, Harnett, Nash and Wilson counties with more planned to open in the near future.

Assistance for eligible survivors can include grants for temporary housing and home repairs, and for other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs. Long-term, low-interest disaster loans from the U.S. Small Business Administration (SBA) also may be available to cover losses not fully compensated by insurance and do not duplicate benefits of other agencies or organizations.

# # #

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

The latest updates on road closures can be found at ReadyNC.org or by calling 5-1-1. Residents can also get real-time traffic and weather on the ReadyNC mobile app. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306. Follow us on Facebook at NCEmergencyManagement and Twitter @NCEmergency or @femaregion4.

North Carolina Survivors: Avoid Disaster-Related Scams and Fraud

As North Carolina residents work to recover from the recent flooding resulting from Hurricane Matthew, they should be on guard for and report suspicious activity of potential fraud and scam artists, identity thieves and other criminals who prey on survivors. The following are a few common post-disaster fraud practices:

Fraudulent phone calls or visits: Individuals claiming to be from FEMA and who do not have proper FEMA photo identification.

Survivors will be asked to provide their Social Security number and banking information only when registering for FEMA assistance. They should never give this information to contractors.

Fake offers of federal aid: A phone or in-person solicitor promises to speed up the insurance, disaster assistance or building-permit process for a fee. Other scam artists promise a disaster grant and ask for large cash deposits or advance payments in full.

Federal workers do not solicit or accept money.
FEMA and SBA staffers will never charge applicants for disaster assistance, inspections or for assisting individuals fill out applications.
If in doubt, survivors should not give out information.

Phony housing inspectors: If home damage is visible from the street, an owner/applicant may be especially vulnerable to fraudulent housing inspectors who claim to represent FEMA or the U.S. Small Business Administration (SBA). Applicants should ALWAYS:

Ask to see the inspector’s identification badge. A FEMA or SBA shirt or jacket is not proof of someone’s affiliation with the government. ederal employees and contractors carry official photo identification.
FEMA inspectors will already have applicants’ nine digit registration number.
FEMA inspectors will never require banking or other personal information.

North Carolina residents should also be aware that FEMA housing inspectors verify damage. They do not hire or endorse specific contractors to fix homes or recommend repairs nor do they determine your eligibility for assistance.

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FS – North Carolina Survivors: Avoid Disaster-Related Scams and Fraud – Page 2

Fraudulent building contractors: Disasters also attract fraudulent contractors who offer to begin work immediately and request a cash advance payment. When hiring a contractor:
Residents should only use licensed local contractors who are backed by reliable references and get written estimates from at least three contractors that include the cost of labor and materials. They should also read the fine print.
Residents should insist that contractors carry general liability insurance and workers’ compensation. If he or she is not insured, you may be liable for accidents that occur on your property.
Don’t pay more than half the costs of repairs upfront.

Bogus pleas for post-disaster donations: Dishonest solicitors may play on the emotions of disaster survivors. These solicitations may come by phone, email, letter or face-to-face.

Residents should verify legitimate solicitations by asking for the charity’s exact name, street address, phone number and website address, then phone the charity directly and confirm that the person asking for funds is an employee or volunteer.
Residents should not pay donations with cash.
Residents should request a receipt with the charity’s name, street address, and phone number.

Unfair Price Gouging: North Carolina residents should also be on the lookout for price gouging by gas stations, hotels and other businesses serving disaster survivors in the state.

If you suspect someone is perpetrating fraud, call the FEMA Disaster Fraud Hotline at 866-720-5721, your local police department or the North Carolinas Fraud Hotline at 877-5-NOSCAM.

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North Carolina Survivors: Avoid Disaster-Related Scams and Fraud

Second FEMA/State Disaster Recovery Center to Open in Nash County

RALEIGH, N.C. – North Carolina residents who suffered losses and damage as a result of Hurricane Matthew can get information about federal assistance at a disaster recovery center opening Sunday in Nash County. Sunday hours are noon to 5 p.m.

Location: The Imperial Centre
270 Gay St.
Rocky Mount, N.C. 27804

Regular hours:

Monday – Saturday, 9 a.m. to 7 p.m.
Sunday, noon to 5 p.m.

Representatives from North Carolina Emergency Management, FEMA and the U.S. Small Business Administration will be available at the disaster recovery center, or DRC, to answer questions about disaster assistance and low-interest disaster loans. They can also help survivors apply for federal disaster assistance.

Visiting with a recovery specialist is not a requirement for survivors seeking disaster assistance, but the centers are an excellent way for people to get answers to questions about disaster aid and registration assistance. Survivors may go to the most convenient center, not necessarily one in their county.

Disaster survivors may register the following ways:

Online at DisasterAssistance.gov
Call the FEMA Helpline at 800-621-3362 (FEMA). Applicants who use 711 or Video Relay Service (VRS) may also call 800-621-3362 . Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. All disaster recovery centers are accessible and equipped with tools to accommodate disaster survivors who need

disability-related communication aids. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in most languages, and information on the registration process is available in American Sign Language at

http://www.fema.gov/media-library/assets/videos/111546

Second FEMA/State DRC to Opens in Nash County

If possible, survivors should register with FEMA before visiting a recovery center. Some of the services available at a DRC may include:

Status FEMA application
Disaster recovery guidance
Clarification of written correspondence received
Housing assistance and rental resources information
Answers to questions, resolutions to problems and referrals to agencies that may provide further assistance
Assistance for eligible survivors can include grants for temporary housing and home repairs, and for other serious disaster-related needs such as medical and dental expenses or funeral and burial costs. Low-interest disaster loans from the SBA also may be available to cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

Dial 2-1-1 to speak with a trained call specialist about questions you have regarding Hurricane Matthew; the service is free, confidential and available in any language. They can help direct you to resources. Call 5-1-1 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306.

The U.S. Small Business Administration is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s Web site at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

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Second FEMA/State Disaster Recovery Center to Open in Nash County

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