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FEMA/State Disaster Recovery Centers Close for Election Day, Nov. 8

RALEIGH, N.C. – The following FEMA/State Disaster Recovery Centers, with the exception of the Tyrrell center, will close Monday at 4 p.m. and remain closed through Election Day, Tuesday, Nov. 8.

The Tyrrell center will be closed both Monday and Tuesday.

The centers will resume normal hours of operation Wednesday, Nov. 9.

Bladen County

Greene County

Hoke County

Powell Melvin

Agricultural Service Center

450 Smith Circle

Elizabethtown, NC 28337

Snow Hill Fire Department

201 Carolina Drive

Snow Hill, NC 28580

City of Raeford Civic Center

220 College Drive

Raeford, NC 28376

Sampson County

Sampson County Human Services

360 County Complex Road, Suite 200, Room 274

Clinton, NC 28328

*Tyrrell County

Tyrrell Hall

906 US Highway 64 East

Columbia, NC 27925

North Carolina residents, who suffered losses and damage as a result of Hurricane Matthew can still receive help applying for federal assistance, learn about the types of assistance available, the appeals process and get updates regarding their applications at any of the other FEMA and state recovery centers open throughout the disaster-affected counties in North Carolina.

To locate the center nearest to you, call the FEMA Helpline at 800-621-3362 or download the FEMA Mobile App. If you have access to a computer, you can go online to FEMA.gov/DRC or ncdps.gov.

If you have phone and/or internet access, you may register in one of the following ways:

Online at DisasterAssistance.gov.
Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service (VRS). If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585.
Download the FEMA Mobile App and apply.

Survivors requiring a reasonable accommodation such as American Sign Language interpreting, Braille, large print, etc. while visiting a disaster recovery center may call the Helpline number for support. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in many languages, and information on the registration process is available in ASL at http://www.fema.gov/media-library/assets/videos/111546.

FEMA financial disaster assistance grants do not have to be repaid. FEMA assistance is non- taxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Survivors should register even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help after their claims have been settled.

For more information on the North Carolina recovery, visit www.readync.org and fema.gov/disaster/4285. Follow FEMA on Twitter at @femaregion4 and North Carolina Emergency Management at @ncemergency.

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Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 or TTY at 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow FEMA on twitter at @femaregion4. Download the FEMA app with tools and tips to keep you safe before, during, and after disasters.

Dial 2-1-1 or 888-892-1162 to speak with a trained call specialist about questions you have regarding Hurricane Matthew; the service is free, confidential and available in any language. They can help direct you to resources. Call 5-1-1 or 877-511-4662 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s Web site at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

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FEMA/State Disaster Recovery Centers Close for Election Day, Nov. 8

Now Hiring: Help Florida with Hurricane Recovery

TALLAHASSEE, Fla. – FEMA is now hiring Floridians for a variety of full-time, temporary positions, to help with state recovery from hurricanes Hermine and Matthew.

The Employ Florida Marketplace and FEMA are working together to hire as many as 100 local employees in the Tallahassee area for a wide range of jobs, including applicant services, environmental protection and congressional affairs.

Hiring local workers allows FEMA staff to move to the next disaster, while keeping in place a strong recovery presence with unique insights into local culture, history, and politics.

Wages vary by job type and are competitive based on locality. Health benefits, sick leave and holiday pay are available.

To apply visit: employflorida.com—search keyword: Federal Government.

Qualifying applicants must be U.S. citizens 18 years of age or older, with a valid government issued identification card (such as a driver’s license, state or military ID), and be able to successfully pass a background investigation.

For more information on Florida’s disaster recovery visit fema.gov/disaster/4280, fema.gov/disaster/4283, twitter.com/femaregion4, facebook.com/FEMA, and fema.gov/blog, floridadisaster.org or #FLRecovers. For imagery, video, graphics and releases, see fema.gov/Hurricane-Matthew.

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Now Hiring: Help Florida with Hurricane Recovery

Hermine Survivors Get 30 More Days to Submit Proof of Loss

TALLAHASSEE, Fla. – Homeowners who have a National Flood Insurance Program (NFIP) policy and have damages or losses from Hurricane Hermine have been granted a 30-day extension to turn in a Proof of Loss.

A Proof of Loss is a policyholder’s statement of the amount of money being requested, signed and sworn to by the policyholder, along with documentation to support the amount requested initially, and any requests for additional payment. Policyholders must submit a Proof of Loss (www.fema.gov/media-library/assets/documents/9343) directly to their flood insurance company within 90 days after the date of the flood loss.

The Proof of Loss statement is included in the claims package that documents your flood losses. It is important to understand the Proof of Loss is not the claim. A policyholder who suffers flood damage to NFIP insured property has only one claim arising from that event, regardless of the number of Proofs of Loss with documentation packages the policyholder may submit in support of that claim.

The claims packages should include:

Photos or video of your flood damage;
A comprehensive and itemized list of what was damaged;
Receipts, if possible, for damaged items along with any other supporting documents that show the value of what you lost.

Both state and federal officials encourage you to closely monitor the insurance claims process after reporting your loss. Once the documentation is submitted, an insurance adjuster hired by the NFIP insurer will inspect the property. The adjuster may also provide information about the flood insurance claims process.

Here are some tips to guide you through the process to ensure you receive all eligible insurance funds for your recovery:

What to Do Before an Adjuster Visits

Take pictures of the damage.
Write down a list of your damaged contents.
Immediately dispose of flood-damaged items which pose a health risk, such as perishable food items, clothing, cushions and pillows. Cut off and keep a 12-square-inch sample of building materials like carpets and drywall to show your flood adjuster, and set aside other damaged personal property items like furniture, televisions and electronics.
Have documents related to your damage ready for inspection. This may include contractor’s estimates and repair receipts.
Also keep your policy number and insurance company information handy.

What Happens During an Adjuster’s Visit

An insurance adjuster will contact you within 24 to 48 hours to schedule an appointment.
Ask to see the adjuster’s official identification when he or she visits.
The adjuster will take measurements and photographs and document your damage. They will provide you with their contact information and, if required, the adjuster may revisit your property.
After your home is inspected, the adjuster will complete the covered estimate of loss and provide you with a copy of it, along with a Proof of Loss form.
A FEMA inspector or flood insurance adjuster will never ask for money, approve or disapprove claims, or tell you whether your flood insurance company will approve your claim.

What Happens After an Adjuster’s Visit

The adjuster will collect all of the necessary information and documentation during the initial visit and will contact the policyholder as the claim progresses to an agreement and closure.
If you disagree with the resolution of your claim, ask the adjuster to show how they arrived at the figure(s) and explain the policy if an item was excluded from coverage, even though you feel it should be covered.
If the adjuster and insured are unable to come to an amicable agreement, the policyholder may hire an independent contractor to prepare an estimate for flood related damage.
Within 60 days after the loss, send the insurer a signed and sworn Proof of Loss.

Contact your insurance company as soon as possible to begin processing your claim.

For more information on Florida’s disaster recovery visit fema.gov/disaster/4280, twitter.com/FEMA, facebook.com/FEMA, and fema.gov/blog, floridadisaster.org or #FLRecovers.

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Hermine Survivors Get 30 More Days to Submit Proof of Loss

FEMA/State Open Disaster Recovery Center for Four Days in Wake County Nov. 2

RALEIGH, N.C. – A FEMA/NCEM disaster recovery center (DRC) is open in Wake County, Wednesday, Nov. 2 through Saturday, Nov. 5.

A DRC is a location where you can go for information about FEMA, other disaster assistance programs or get answers to questions related to your situation.

Recovery specialists from the Federal Emergency Management Agency, North Carolina Emergency Management and the U.S. Small Business Administration will be available to speak with you face-to-face to answer questions you may have regarding the disaster assistance process, other assistance available and even help you register if you haven’t already. If you have registered, they can provide you with an update of your application status and if needed, discuss the appeal process.

Location: Marsh Creek Community Center

3050 N. New Hope Road

Raleigh, NC 27604

Regular hours: Wednesday – Friday, 10 a.m. to 7 p.m.

Saturday 10 a.m. to 3 p.m.

FEMA and the state also have DRCs open in other impacted counties. To locate the DRC nearest to you, call 800-621-3362 or download the FEMA or ReadyNC mobile apps. If you have access to a computer, you can go online to fema.gov/drc or ncdps.gov.

If you have phone and/or internet access, you may register in one of the following ways:

Online at DisasterAssistance.gov.

Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service (VRS). If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585.

Download the FEMA Mobile App and apply.

Survivors requiring a reasonable accommodation such as American Sign Language interpreting, Braille, large print, etc. while visiting a disaster recovery center may call the FEMA Helpline for support. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in most languages, and information on the registration process is available in ASL at www.fema.gov/media-library/assests/videos/111546.

FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Survivors should register even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help after their claims have been settled.

For more information on the North Carolina recovery, visit fema.gov/disaster/4285 and readync.org. Follow FEMA on Twitter @femaregion4 and North Carolina Emergency Management @ncemergency.

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FEMA/State Open Disaster Recovery Center for Four Days in Wake County Nov. 2

Hertford County Designated for Disaster Assistance

RALEIGH, N.C. – North Carolina homeowners, renters and business owners in Hertford County, adversely affected by Hurricane Matthew and the flooding after, may apply for federal disaster assistance. The county was already designated for assistance for debris removal, emergency protective measures, and direct federal assistance under the Public Assistance program. The county is now eligible for Individual Assistance, which will allow survivors to apply for grants and other assistance for damage and losses suffered.

Thirty-seven counties are already eligible to apply for assistance under the Federal Emergency Management Agency’s Individual and Households Program: Beaufort, Bertie, Bladen, Brunswick, Camden, Chowan, Columbus, Craven, Cumberland, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Halifax, Harnett, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Martin, Moore, Nash, Onslow, Pasquotank, Pender, Pitt, Robeson, Sampson, Tyrrell, Wake, Washington, Wayne and Wilson.

Eligible storm damage and losses from the hurricane and flooding must have occurred beginning Oct. 4.

If you are a survivor, you are encouraged to register with FEMA as soon as possible, even if you have insurance. FEMA is unable to duplicate insurance payments. However, if you are underinsured, you may still receive help after your insurance claims have been settled.

If you have phone and/or internet access, you may register in one of the following ways:

Online at DisasterAssistance.gov.
Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service (VRS). If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585.
Download the FEMA Mobile App and apply.

If you do not have access to telephone or internet service, don’t be discouraged. North Carolina Emergency Management and FEMA are coming to you. Teams of NCEM and FEMA disaster survivor assistance specialists will soon be moving into affected communities to help you register for assistance.

You may be eligible for grants for temporary housing and home repairs, and for other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs.

Long-term, low-interest disaster loans from the U.S. Small Business Administration also may be available to cover losses not fully compensated by insurance, and the loans do not duplicate benefits of other agencies or organizations.

For more information on the North Carolina recovery visit fema.gov/disaster/4285 and readync.org. Follow FEMA on Twitter @femaregion4 and North Carolina Emergency Management @ncemergency.

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Dial 2-1-1 or 888-892-1162 to speak with a trained call specialist about questions you have regarding Hurricane Matthew; the service is free, confidential and available in any language. They can help direct you to resources. Call 5-1-1 or 877-511-4662 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306.

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Hertford County Designated for Disaster Assistance

President Declares Major Disaster for Virginia

WASHINGTON, D.C. — The Federal Emergency Management Agency (FEMA) announced that federal disaster assistance has been made available to the commonwealth of Virginia to supplement commonwealth and local recovery efforts in the area affected by Hurricane Matthew beginning on October 7, 2016, and continuing.

The President’s action makes federal funding available to affected individuals in the independent cities of Chesapeake, Newport News, Norfolk, and Virginia Beach.

Assistance can include grants for temporary housing and home repairs, low-cost loans to cover uninsured property losses, and other programs to help individuals and business owners recover from the effects of the disaster.

Federal funding is also available on a cost-sharing basis for hazard mitigation measures in all areas within the Commonwealth of Virginia.

Donald L. Keldsen has been named as the Federal Coordinating Officer for federal recovery operations in the affected area. Keldsen said additional designations may be made at a later date if requested by the commonwealth and warranted by the results of further damage assessments.

Individuals and business owners who sustained losses in the designated area can begin applying for assistance tomorrow by registering online at www.DisasterAssistance.gov or by calling 1-800-621-FEMA (3362). Disaster assistance applicants, who have a speech disability or hearing loss and use TTY, should call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362. The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. (local time) seven days a week until further notice.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema. Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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President Declares Major Disaster for Virginia

FEMA/State Disaster Recovery Center to Open in Columbus County

RALEIGH, N.C. – North Carolina residents who suffered losses and damage as a result of Hurricane Matthew can now get information about available state and federal assistance at a Disaster Recovery Center in Columbus County opening Wednesday, Nov. 2.

Location: Columbus County

Employment Security Commission

913 Jefferson Street
Whiteville, NC 28472

Regular hours: Monday through Saturday, 10 a.m. to 7 p.m.

DRCs are staffed with representatives from the Federal Emergency Management Agency, North Carolina Emergency Management and the U.S. Small Business Administration. You can receive help applying for federal disaster assistance, learn about the types of assistance available, learn about the appeals process and obtain updates regarding your application.

FEMA and the state have recovery centers open throughout the disaster-affected counties in North Carolina. To locate the center nearest to you, call the FEMA Helpline at 800-621-3362 or download the FEMA Mobile App. If you have access to a computer, you can go online to FEMA.gov/DRC or ncdps.gov.

If you have phone and/or internet access, you may register in one of the following ways:

Online at DisasterAssistance.gov.
Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service (VRS). If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585.
Download the FEMA Mobile App and apply.

Survivors requiring a reasonable accommodation such as American Sign Language interpreting, Braille, large print, etc. while visiting a disaster recovery center may call the Helpline number for support. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in most languages, and information on the registration process is available in ASL at fema.gov/media-library/assets/videos/111546.

FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Survivors should register even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help after their claims have been settled.

For more information on the North Carolina recovery, visit fema.gov/disaster/4285 and readync.org. Follow FEMA on Twitter @femaregion4 and North Carolina Emergency Management @ncemergency.

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Dial 2-1-1 or 888-892-1162 to speak with a trained call specialist about questions you have regarding Hurricane Matthew; the service is free, confidential and available in any language. They can help direct you to resources. Call 5-1-1 or 877-511-4662 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306.

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FEMA/State Disaster Recovery Center to Open in Columbus County

Learn to Reduce Future Storm Damage in Citrus County

TALLAHASSEE, Fla. – Survivors of Hurricane Hermine in Citrus County can visit The Home Depot in Crystal River for free information on topics such as flood proofing a home, how to elevate utilities and removing and replacing wet drywall.

Specialists with FEMA will be available from November 4 to November 8:

WHERE: The Home Depot

70 North Suncoast Blvd.

Crystal River, FL 34429

WHEN: Friday 7 a.m. to 6 p.m.

Saturday and Sunday 8 a.m. to 1 p.m.

Monday 7 a.m. to 6 p.m.

Tuesday 7 a.m. to 5 p.m.

Survivors can ask questions and get home-improvement tips to reduce damage in future disasters. This free information is geared to both homeowners and general contractors.

FEMA’s National Flood Insurance Program has a call center to answer policyholder questions, service claims, provide general information and offer technical assistance. To speak with a flood insurance specialist, call 800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 800-462-7585). Multilingual operators are available (for Spanish, press 2).
For more information on Florida’s disaster recovery, visit fema.gov/disaster/4280, twitter.com/femaregion4, facebook.com/FEMA, and fema.gov/blog, floridadisaster.org or #FLRecovers.

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Learn to Reduce Future Storm Damage in Citrus County

Understanding Your FEMA Letter and How to Appeal It

TALLAHASSEE, Fla. – If you applied for FEMA help in the aftermath of the recent hurricanes and you disagree with the decision stated in the letter you received, a quick fix may be all that is needed to change it.　

It’s important that you read your letter carefully to understand FEMA’s decision so you will know exactly what you need to do. Many times applicants just have to submit extra documents for FEMA to process their application.

Examples of missing documentation may include an insurance settlement letter, proof of residence, proof of ownership of the damaged property, and proof that the damaged property was your primary residence at the time of the disaster.

If instructed and needed, you can simply submit missing documentation to FEMA online at www.disasterassistance.gov, by mail or fax, or by visiting a Disaster Recovery Center.

There may be more than one reason you disagree with FEMA’s decision. For example, if you feel the amount or type of assistance is incorrect, you may submit an appeal letter and any documents needed to support your claim, such as a contractor’s estimate for home repairs.

If you have insurance, FEMA cannot duplicate insurance payments. However, if you’re under-insured you may receive further assistance for unmet needs after insurance claims have been settled.

How to Appeal a FEMA Decision

All appeals must be filed in writing to FEMA. You should explain why you think the decision is incorrect. When submitting your letter, please include:

Your full name
Date and place of birth
Address

In addition, your letter must be either notarized, include a copy of a state issued identification card, or include the following statement, “I hereby declare under penalty of perjury that the foregoing is true and correct.” You must sign the letter.

If someone other than you or the co-applicant is writing the letter, there must be a signed statement from you affirming that the person may act on your behalf. You should keep a copy of your appeal for your records.

To file an appeal, letters must be postmarked, received by fax, or personally submitted at a Disaster Recovery Center within 60 days of the date on the determination letter.

By mail:

FEMA – Individuals & Households Program
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055

By fax:
800-827-8112
Attention: FEMA – Individuals & Households Program

You should have received a booklet called “Help after a Disaster.“ It explains what you need to provide for your appeal. The booklet is available online at www.fema.gov/help-after-disaster.

If you have any questions about submitting insurance documents, proving occupancy or ownership, or anything else about your letter, you may call the FEMA helpline 800-621-3362 (voice/711/VRS-Video Relay Service) (TTY: 800-462-7585). Multilingual operators are available (for Spanish press 2). The toll-free lines are open 7 a.m. to 10 p.m. seven days a week.

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Understanding Your FEMA Letter and How to Appeal It

Learn How to Rebuild Safer, Stronger in Pinellas County

TALLAHASSEE, Fla. – Survivors of Hurricane Hermine in Pinellas County can visit the Lowe’s home improvement center in Pinellas Park for free information on topics such as flood proofing a home, how to elevate utilities and removing and replacing wet drywall.

Specialists with FEMA will be available from November 3 to November 8:

WHERE: Lowe’s

7301 Park Blvd.

Pinellas Park, FL 34429

WHEN: Thursday and Friday 7 a.m. to 6 p.m.

Saturday and Sunday 8 a.m. to 1 p.m.

Monday 7 a.m. to 6 p.m.

Tuesday 7 a.m. to 5 p.m.

Survivors can ask questions and get home-improvement tips to reduce damage in future disasters. This free information is geared to both homeowners and general contractors.

For more information on Florida’s disaster recovery, visit fema.gov/disaster/4280, twitter.com/femaregion4, facebook.com/FEMA, and fema.gov/blog, floridadisaster.org or #FLRecovers.

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Learn How to Rebuild Safer, Stronger in Pinellas County

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