Trenton, N.J. — Survivors who received letters from the Federal Emergency Management Agency after contacting FEMA for assistance should ask for help if they have questions.

FEMA sends every applicant a letter explaining the status of their application.

Sometimes a letter from FEMA indicates a status of ineligibility. This may simply mean that more information or documents are needed to better help FEMA process your application. Eligibility statuses can change when new information is provided. Survivors may need to:

• Provide records that showed the damaged property was the primary residence at the time of the disaster.
• Give their insurance or other documentation to FEMA.
• Provide proof of ownership or residence.
• Return the Small Business Administration disaster loan application.
• Sign all essential documents.

FEMA cannot duplicate any aid that may have come from other government sources or insurance.

Answers to questions about the letter can be found by:

• Visiting a Disaster Recovery Center. To find a center near you, use the online locator at www.fema.gov/drc. You may also text DRC and a ZIP code to 43362 (4FEMA) For example, if you lived in Atlantic City, you would text: DRC 08401.
• Calling the FEMA Helpline by phone or 711/VRS at 1-800-621-FEMA (3362), TTY 1-800-7585.
• Reviewing the “Help After Disaster” guide mailed to each applicant. The information also is available online in many languages at http://www.fema.gov/help-after-disaster

Don’t be discouraged: read the letter, ask questions, and ask for help.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema. 

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.