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Survivors Urged to Stay in Touch with FEMA

SACRAMENTO, Calif. – The deadline for Calaveras and Lake county wildfire survivors to register with FEMA has passed, but various forms of disaster assistance remain available. Survivors who registered with the Federal Emergency Management Agency are urged to stay in touch with the agency.

“Even though the DRCs are closed, FEMA remains in California to work with the state and local governments to provide assistance with recovery,” said Tim Scranton, Federal Coordinating Official for this disaster. “FEMA will remain as long as needed.”

Charles Rabamad, the Deputy State Coordinating Officer added: “Recovery is ongoing, all this work could not be done without our federal, state and local partnerships. Cal OES continues to support and assist these communities in the rebuilding and redeveloping efforts.”

Applicants can track their claims and should notify FEMA of changes to their mailing addresses, phone numbers, email addresses and if they receive insurance settlements or discover additional damages.

How to reach FEMA:

Go online at www.DisasterAssistance.gov or www.fema.gov
Dial the FEMA Helpline 800-621-3362 or (TTY) 800-462-7585
For those who use 711 Relay or Video Relay Services, call 800-621-3362
The toll-free numbers are operated from 6 a.m. to midnight daily

Survivors Advised to Stay in Touch with FEMA

Multilingual phone operators are available on the FEMA helpline. Choose Option 2 for Spanish and Option 3 for other languages.

Although the Disaster Recovery Centers (DRC) are closed, the U.S. Small Business Administration will operate Disaster Loan Outreach Centers (DLOCs) at the DRC sites in San Andreas and Middletown. Hours are Monday through Friday, 9 a.m. to 6 p.m.

At the DLOCs disaster loan applications, started before Nov. 23, can be finalized. The two facilities will remain open until further notice.

For more information, contact the SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@SBA.gov or visiting SBA’s website at www.sba.gov/disaster. Deaf or hard-of-hearing individuals may call 800-877-8339. DLOCs will be closed from Thanksgiving Day through the weekend, reopening Monday, Nov. 30.

Other services available to survivors include:

Crisis Counseling is a service provided through your county Mental Health Department. Services, for children and adults, help survivors deal with the emotional affects of going through a crisis. Call the Calaveras County Mental Health Crisis Hotline: 800-499-3030 (main office number 209-754-6525). The Lake County Mental Health Crisis Hotline is 800-900-2075.
Legal Services is provided to survivors for free through the Young Lawyers Division of the American Bar Association. Legal advice is limited to cases that will not produce a fee including assistance with insurance claims, advice on landlord/tenant problems, home repair contracts and contractors, mortgage-foreclosure problems, assisting in consumer protection matters, remedies and procedures and replacement of wills and other important

legal documents. Survivors unable to pay for legal services may call 800-657-0479 between 9 a.m. and 9 p.m. Monday through Friday. For TTY: call 711.

For more information on California’s wildfire recovery, visit: caloes.ca.gov or fema.gov/disaster/4240 and follow us on Twitter @femaregion9 and @Cal_OES and on Facebook at facebook.com/FEMA and facebook.com/CaliforniaOES.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been

Survivors Urged to Stay in Touch with FEMA

discriminated against, call FEMA toll-free at 800-621-FEMA (3362). If you have a speech disability or hearing loss and use a TTY, call 800-462-7585 directly; if you use 711 or Video Relay Service (VRS), call 800-621-3362.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an

SBA loan. However, applicants who are referred to SBA for a disaster loan must apply to be eligible for additional FEMA assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov.

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Survivors Urged to Stay in Touch with FEMA

What to do if you disagree with FEMA’s decision letter

SACRAMENTO, Calif. – If Lake and Calaveras County residents receive a letter from the Federal Emergency Management Agency saying they are not eligible for disaster assistance, it is important that they read the letter carefully and then contact FEMA if they have questions or need assistance making an appeal.

The appeal must be postmarked within 60 days of the date on the FEMA letter, not the date received. FEMA will help survivors make an appeal.

Survivors can call 800-621-FEMA (3362) or TTY 800-462-7585. For 711 or video relay service, call 800-621-3362. They can also visit a Disaster Recovery Center (DRC). To locate the nearest center, call FEMA or go online to FEMA.gov/DRC.

A direct telephone hotline is operational to process any requests from survivors who may need additional assistance: 916-381-0330; for TTY, call 711.

The FEMA letter will explain the reason an applicant was determined to be ineligible and what additional information he or she needs to provide or how FEMA’s decision can be appealed.

Some of the reasons for an initial turn down can be easily remedied with more information such as:

Calling or writing to FEMA when a final insurance settlement is agreed upon.
Providing proof of ownership or residence, especially documents showing the damaged property was the primary residence at the time of the disaster.
Returning a completed U.S. Small Business Administration disaster loan application.
Signing essential documents.

Survivors can ask for a review of the amount or type of help provided or any other decision about federal disaster assistance if they appeal the agency’s decision within 60 days of the date on the FEMA letter. Many issues can be resolved if applicants follow up with updated information or documentation.

When appealing a decision, applicants should explain in writing why they disagree with a decision along with any new or additional documents supporting the appeal.

Appeal letters should include:

Federal disaster declaration number ‘DR-4240-CA’ on all pages of documents.
Applicant information, including:
- Nine-digit FEMA application number on all pages of documents
- Name
- Date and place of birth
- Address of the damaged dwelling
Copies of verifiable documentation supporting the appeal. All receipts, bills and estimates must include contact information for the service provider. Applicants should keep all originals for their records.
Copy of a driver license or state-issued identification card showing the residence address is the same as the damaged property.
If a driver’s license or state-issued identification card is not available, an alternative is to have the appeal letter notarized with the following statement included: “I hereby declare under penalty of perjury that the foregoing is true and correct.”

The applicant’s signature.

Mail the appeal letter to:

FEMA
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055

Applicants may fax the appeal letter to: 800-827-8112, Attention: FEMA

It is important to have appeal letters postmarked within 60 days of the date on the decision letter.

Call 800-621-FEMA (3362) or TTY 800-462-7585. For 711 or video relay service, call 800-621-3362. For more information go to FEMA.gov/Help-After-Disaster. Even easier is visiting one of the three FEMA disaster recovery centers (DRC).

All three Disaster Recovery Centers will be open on Veterans Day, Wednesday, Nov. 11, with normal business hours, 8 a.m. to 5 p.m. To locate the nearest DRC, go to FEMA.gov/DRC.

Survivors can apply for FEMA assistance online at DisasterAssistance.gov or by calling 800-621-3362; TTY 800-462-7585; 711 or Video Relay Service (VRS), call 800-621-3362. Registration continues through Monday, Nov. 23.

For more information on California’s wildfire recovery, visit: caloes.ca.gov or fema.gov/disaster/4240 and follow us on Twitter @femaregion9 and at Facebook.com/FEMA.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). If you have a speech disability or hearing loss and use a TTY, call 800-462-7585 directly; if you use 711 or Video Relay Service (VRS), call 800-621-3362.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who are referred to SBA for a disaster loan must apply to be eligible for additional FEMA assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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What to do if you disagree with FEMA’s decision letter

Two Weeks Left to Register for FEMA Grants and Apply for SBA Disaster Loans

SACRAMENTO, Calif. – The deadline is Nov. 23, 2015, to register with the Federal Emergency Management Agency for disaster assistance and to apply to the U.S. Small Business Administration for low-interest, long term disaster loans.

FEMA’s Disaster Recovery Centers in Calaveras and Lake counties will maintain normal operating hours on Veterans Day, Wednesday, Nov. 11. At the centers, disaster survivors can register for FEMA disaster assistance, apply for an SBA loan, and discuss recovery issues with representatives of various organizations and agencies. DRC hours are 8 a.m. to 6 p.m. weekdays and 9 a.m. to 4 p.m. Saturdays. DRC locations can be found at FEMA.gov/DRC.

Even if you think you were fully insured against the devastating wildfires, it is important to register with FEMA and also submit an initial SBA online loan application by the Nov. 23 deadline just in case your insurance later turns out to be inadequate.

Once registered with FEMA, an application for assistance can remain open for up to a year from the declaration date – until Sept. 23, 2016 – pending final resolution of insurance coverage.

Survivors also can finalize a preliminary SBA loan application after the Nov. 23 deadline, as long as the initial application has been submitted by that date.

So far, 3,598 individuals and households have contacted FEMA for assistance and information: 1,092 in Calaveras County and 2,506 in Lake County.

More than $10.4 million has been authorized to date by FEMA for individuals and households. That amount includes nearly $6.9 million for Housing Assistance and more than $3.5 million for Other Needs Assistance, such as replacement of damaged or destroyed medical equipment, clothing, essential furnishings, appliances and even an automobile.

To date, 2,763 damaged or destroyed homes, 99 percent of the total, have been examined by FEMA’s inspection services.

The SBA has approved more than $12.8 million in disaster loans to businesses, private nonprofits, homeowners and renters. That includes $11.5 million to homeowners and renters and $1.3 million to businesses and private nonprofits for both physical damages and Economic Injury Disaster Loans.

Small businesses and most private nonprofit organizations have until June 22, 2016, to apply for Economic Injury Disaster Loans only.

FEMA refers most survivors to the SBA for long term disaster recovery loans. Those applicants should complete an SBA loan application, even if they feel they cannot afford or do not want a loan. SBA disaster loans are part of the federal assistance process. Accepting an SBA loan is not required, but submitting that application may trigger additional grant assistance through FEMA’s Other Needs Assistance program, which is administered by the state of California.

A direct telephone hotline is operational to process any requests from survivors who may need additional assistance: 916-381-0330, for TTY, call 711.

For more information on California’s wildfire recovery, visit: caloes.ca.gov or fema.gov/disaster/4240 and follow us on Twitter @femaregion9 and at facebook.com/FEMA.

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Two Weeks Left to Register for FEMA Grants and Apply for SBA Disaster Loans

Federal Assistance for California Wildfire Survivors Tops $20 Million

SACRAMENTO, Calif. – Since wildfires swept Lake and Calaveras counties, the California Governor’s Office of Emergency Services (Cal OES), the Federal Emergency Management Agency and the U.S. Small Business Administration’s (SBA) mission has been to help individuals, families and businesses recover from the disaster.

As of today, FEMA and the SBA have approved more than $20 million in federal disaster assistance for California survivors.

Here is a snapshot of the disaster-recovery effort as of Oct. 29, 2015:

The SBA has approved more than $10.3 million in low-interest disaster loans to businesses, private nonprofit organizations, homeowners and renters.
More than 3,500 Californians have contacted FEMA for information or registered for assistance with FEMA and nearly $9.7 million has been approved.
- Housing Assistance approved: more than $6.4 million
- Other Needs Assistance approved: nearly $3.3 million
Three Disaster Recovery Centers (DRC) are open in the affected areas. To date, more than 3,300 survivors have been assisted at DRCs in Calaveras and Lake counties. To locate the nearest center, survivors can go to FEMA.gov/DRC or call the FEMA helpline, 800-621-FEMA (3362); TTY 800-462-7585; 711 or Video Relay Service (VRS), call 800-621-3362.
Inspectors in the field have made 2,671 home inspections – completing 99 percent of those required to date.
Disaster Survivor Assistance teams have had 7,300 survivor interactions and made more than 1,700 whole community referrals.

Survivors who sustained disaster-related losses in Calaveras and Lake counties should register with FEMA by the Nov. 23, 2015 deadline. Survivors can register online at DisasterAssistance.gov or by calling 800-621-3362; TTY 800-462-7585; 711 or Video Relay Service (VRS), call 800-621-3362.

A direct telephone hotline is operational to process any requests from survivors who may need additional assistance: 916-381-0330, for TTY, call 711.

For more information on California’s wildfire recovery, survivors may visit: caloes.ca.gov or fema.gov/disaster/4240 and follow us on Twitter@femaregion9 and Facebook.com/FEMA.

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Federal Assistance for California Wildfire Survivors Tops $20 Million

CalOES and FEMA Serves the Whole Community: Assistance for Survivors with Disabilities

Sacramento, CA – The California Office of Emergency Services (CalOES) and the Federal Emergency Management Agency (FEMA) are continuing to encourage Lake and Calaveras county residents with disabilities, or any survivor with additional needs, who were affected by the recent wildfires, to utilize the many available accessible resources to register for assistance.

People with disabilities are eligible to receive the same services and assistance that are offered to everyone in the declared disaster area, and both CalOES and FEMA are committed to ensuring services and assistance are available for people with disabilities.

A direct telephone hotline is operational to process any requests from survivors who may need additional assistance.

916-381-0330
TTY CALL 711

In addition, to serve the whole community, certain accommodations are available at Disaster Recovery Centers (DRCs).

For those who are deaf or hard of hearing, the DRCs are equipped with captioned phones and iPads that can access video remote sign language interpreters. On-site interpreters are also available upon request.
For those survivors who are blind or have low vision, documents are available in large print and Braille.
DRCs have accessible parking, ramps, and restrooms.
If a survivor cannot transport themselves to the DRC, FEMA will arrange a home visit.

The first step for any survivor is to register with FEMA. While one-to-one registration assistance is available at a DRC, survivors may also register online or over the phone.

Online at DisasterAssistance.gov or by smart phone or tablet at m.fema.gov
The number to register for assistance is 1-800-621-3362
TTY 1-800-462-7585
If you use 711 or Video Relay Service (VRS), call 1-800-621-3362
Operators are multilingual and calls are answered seven days a week 24 hours a day.
FEMA representatives can also register survivors at a location of their choosing if needed.

The application deadline is November 23. For those survivors with a disability, and others with additional needs who require assistance, should not hesitate to contact FEMA and ask for help.

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CalOES and FEMA Serves the Whole Community: Assistance for Survivors with Disabilities

FEMA Ineligibility Letters May Not Be the Last Word

COLUMBIA, S.C. – Some disaster survivors affected by the severe storms and flooding in South Carolina may receive a letter from the Federal Emergency Management Agency saying they are ineligible for disaster assistance.

If that happens, do not be alarmed or discouraged. It may mean that FEMA does not have all the information needed to make a decision regarding an applicant’s disaster assistance.

Several reasons exist for why flood survivors receive ineligibility determination letters and yet may be eligible for assistance. For example, the applicant may still need to:

Return insurance information;
Provide information to prove occupancy or ownership of the damaged property;
Fill out all necessary paperwork; or
Complete and return the U.S. Small Business Administration loan application.

Applicants with insurance should contact their insurance company and ask for a settlement letter detailing exactly what is covered under their claim. They should mail insurance settlement information to FEMA – Individuals and Households Program, National Processing Service Center, P.O. Box 10055, Hyattsville, MD 20782-7055.

Flood survivors have up to 12 months from the date they registered with FEMA to submit insurance information for review. FEMA cannot provide money to individuals or households for losses already covered by insurance.

FEMA reminds applicants to return the completed SBA loan application even if they choose to decline the loan. Completing the loan application is a necessary step if applicants are to be considered for some other forms of disaster assistance.

Applicants who wish to appeal a decision may do so in writing within 60 days from the date the ineligibility letter was received. Guidelines for appeals can be found in the Applicant’s Handbook sent to everyone who registered with FEMA.

Flood survivors who need to update their application information or have any questions about disaster assistance can call the FEMA helpline at 800-621-3362. Phone lines are open from 7 a.m. to10 p.m., seven days a week until further notice.

People can apply for FEMA assistance online at www.DisasterAssistance.gov.

They can call 800-621-3362 toll free from 7 a.m. to 10 p.m. daily until further notice. Multilingual operators are available.

Disaster survivors who are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585. If survivors use 711 or VRS (Video Relay Service) or require accommodations while visiting a center, call 800-621- 3362. All disaster recovery centers are accessible and equipped with tools to accommodate survivors who need disability-related communication aids.

Survivors can visit a state/FEMA disaster recovery center. To find the nearest DRC go to http://asd.fema.gov/inter/locator/home.htm.

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FEMA Ineligibility Letters May Not Be the Last Word

South Carolina Disaster Recovery Centers Open in Darlington and Orangeburg Counties

COLUMBIA, S.C. – Two disaster recovery centers are now open in Darlington and Orangeburg to help South Carolina flood survivors. The centers’ hours are 8 a.m. to 7 p.m. seven days a week until further notice.

Representatives from the South Carolina Emergency Management Division, the Federal Emergency Management Agency, the Small Business Administration and other agencies will be at the centers to explain disaster assistance programs and help survivors apply for aid.

The disaster recovery centers are located at the following addresses:

Darlington County

South Carolina National Guard Armory

1764 Harry Byrd, Darlington, SC 29532

Orangeburg County

YMCA Orangeburg

2550 St. Matthew Rd.

Orangeburg, SC 29118

Survivors can visit a state/FEMA disaster recovery center. To find the nearest DRC go to http://asd.fema.gov/inter/locator/home.htm.

If possible, before going to a disaster recovery center, people with flooding losses should register with FEMA. They can go online to DisasterAssistance.gov or call 800-621-3362. Help is available in most languages, and lines are open 7 a.m. to 10 p.m., seven days a week until further notice.

Disaster survivors who are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585. If survivors use 711 or VRS (Video Relay Service) or require accommodations while visiting a center, call 800-621-3362. All disaster recovery centers are accessible and equipped with tools to accommodate disaster survivors who need disability-related communication aids.

Federal disaster assistance for individuals and families can include money for temporary rental assistance and essential home repairs for primary residences not covered by insurance.

Low-interest disaster loans from the Small Business Administration are also available to help with homeowner, renter and business uninsured losses. Survivors and businesses should first register with FEMA and may obtain information on SBA disaster loan applications by calling 800-659-2955 (800-877-8339 for people who are deaf or hard of hearing) or online at www.SBA.gov. They may also apply online at https://disasterloan.sba.gov/ela.

FEMA wants to ensure that every disaster survivor has equal access to disaster information and assistance – including people with disabilities and others with access and functional needs, older adults and people with limited English proficiency. Anyone who needs an accommodation or assistance due to a disability should notify FEMA staff at the time of registration or anytime throughout the assistance process.

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South Carolina Disaster Recovery Centers Open in Darlington and Orangeburg Counties

FEMA/State Disaster Recovery Center Opens in Lake County

SACRAMENTO – The Lake County Disaster Recovery Center (DRC) in Middletown will be open Monday September 28, 12:00 p.m. – 6:00 p.m., to help survivors impacted by the Valley Fire. Regular hours will begin Tuesday September 29. The DRCs are operated by the California Office of Emergency Services and the Federal Emergency Management Agency in partnership with the county and local agencies.

DRC Location:
Middletown Senior Center
21256 Washington St., Middletown, CA 95461
Hours of operation until further notice:
Tuesday – Tuesday 8 a.m. – 7:00 p.m.

Representatives from the Federal Emergency Management Agency, State of California, the U.S. Small Business Administration and other agencies are among those represented to explain assistance programs and help survivors register.

Survivors with losses are encouraged to register for assistance before going to the disaster recovery center by calling 800-621-3362 or (TTY) 800-462-7585. Those who use 711-Relay or Video Relay Services can call 800-621-3362 to register. Online registration is also available at www.DisasterAssistance.gov or by using a web enabled mobile device at m.fema.gov. Businesses and residents can go to www.sba.gov/disaster or call SBA’s Disaster Assistance Customer Service Center at 800-659-2955 (Deaf or hard of hearing may call 800-877-8339).

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FEMA/State Disaster Recovery Center Opens in Lake County

FEMA Registration Deadline of October 6 Nears

PINE RIDGE, S.D. – The Oglala Sioux Tribe and the Federal Emergency Management Agency (FEMA) are reminding those impacted by the May 8-29 storms that the deadline to register for disaster assistance is right around the corner. The deadline date is October 6.

Registration is the first step to receiving disaster assistance. Individuals can register in person at the Disaster Recovery Center at the SuAnne Big Crow Recreational Center, 1 Positive Pl. – E HWY 18, Pine Ridge. The DRC is open Monday thru Friday from 9 a.m. to 5 p.m.

Individuals can also register with FEMA by calling 1-800-621-3362 or going online to www.disasterassistance.gov or by smart phone or tablet at m.fema.gov. If you are deaf, hard of hearing or have a speech disability and use a TTY, call 1-800-462-7585; if you use 711 or VRS (Video Relay Service) call 1-800-621-3362. The registration line is open daily from 5:00 a.m. to 8:00 p.m. until further notice.

Even if residents previously registered with the tribe, with a voluntary agency, or provided damage reports they must still register with FEMA to access federal disaster assistance programs. It is also important, when registering to provide an accurate count of the number of persons living in the home, so that FEMA can provide appropriate assistance; this includes persons with disabilities and others with access and functional needs. Residents living in tribal housing should also register if they had disaster related damage to personal property.

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FEMA Registration Deadline of October 6 Nears

Applying for Disaster Assistance – What Information Do I Need to Apply?

SAIPAN – Over 7,200 registrations have been received by FEMA for disaster assistance as a result of damages sustained by Typhoon Soudelor (DR 4235) and nearly $2.6 Million has been approved for survivors so far. FEMA encourages all who have been suffered damages from Typhoon Soudelor, August 1-3, to register for Disaster Assistance.

Individuals and households on Saipan can register with FEMA by calling 1-800-621-3362; those who have a speech disability or hearing loss and use TTY, should call 1-800-462-7585. Multilingual interpreters are available at the FEMA registration number, including Chinese, Tagalog, Japanese, and Korean. They can also apply online at www.DisasterAssistance.gov.

A joint Commonwealth of the Northern Mariana Islands (CNMI) and FEMA Disaster Recovery Center (DRC) is open at the Pedro P Tenorio Multi-purpose Center in Susupe to help individuals and families affected by Typhoon Soudelor with the recovery process. Normal hours of operation are Monday-Saturdays 8 a.m. to 5 p.m.; Sundays 10 a.m.-4 p.m.

After registering online or by telephone, survivors can access “one-stop shop” service at the DRC and receive assistance with additional registration needs such as case inquiries and updates. Subject matter experts from FEMA and the U.S. Small Business Administration will be available at the DRC. Translators and Sign Language Interpreters are available at the DRC.

Whether applying online from your computer or smartphone, or over the phone through a FEMA call center, you should have a pen and paper and the following information ready:

· Your Social Security number

**If you do not have your SSN card, you can show a Medicare/Medicaid card, W2 form, or filed tax return.

· Current and pre-disaster address with zip code

· Directions to property

· A working telephone number where FEMA can contact you

· Address where you can receive mail

· Insurance information if available

· Total household annual income

· A routing and account number from your bank (only necessary if you want to have disaster assistance funds transferred directly into your bank account)

· A description of your losses that were caused by the disaster

Before your housing inspection occurs, you should have an Owner Occupancy Form that shows proof you are the official home owner or renter. Forms are available at the DRC or at the following fire stations:

· Station 1- Susupe

· Station 2- Garapan

· Station 4- Koblerville

· Station 5- Kagman

After you’ve completed your application for assistance, you will receive a FEMA application number. Write down this number and keep it for future reference. This is one of your unique identifiers, do not share this number with persons not involved in assisting with your disaster recovery.

FEMA verifies the name and Social Security number of those registering for disaster assistance. If the name and Social Security number on file with the Social Security administration do not match the information you provide you will be asked to submit a copy of an original document, e.g. marriage license, military ID, tax documents, etc., for proof of identity. A need to review and update identity documentation may cause delays in delivery of assistance.

If you are attempting to complete an application online and your identity information does not match, you will receive an Identification Validation Error message advising you to review the information you entered. If you cannot pass the identity verification, this error message will advise you to call 1-800-621-FEMA (3362), or (TTY) 1-800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Applying for Disaster Assistance – What Information Do I Need to Apply?

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