AUSTIN, Texas – Texas homeowners and renters who have registered for disaster assistance with the Federal Emergency Management Agency (FEMA) are encouraged by recovery officials to “stay in touch.”

If survivors change their address or phone numbers they should update that information with FEMA. Missing or erroneous information could result in delays getting a home inspection or in receiving assistance.

“We understand that survivors move around a lot as they adapt to their new normal,” said FEMA Federal Coordinating Officer Kevin L. Hannes “But we always need to know your current address and contact number so we can make sure assistance goes to the right place.”

FEMA has provided three ways for homeowners and renters to update their information:

• Log on to the FEMA website at DisasterAssistance.gov to upload documents
• Call the toll-free FEMA Helpline at 800-621-3362 (800-462-7585 for TTY users)
• Visit any Disaster Recovery Center

When updating status information, callers should refer to the nine-digit number issued at registration. This number is on all correspondence applicants receive from FEMA and is a key identifier in tracking assistance requests.

Applicants may call the FEMA Helpline to ask questions about disaster assistance and track the progress of their FEMA application.

Residents of 16 Texas counties who sustained damage or loss as a result of the severe storms, tornadoes, straight-line winds and flooding from Oct. 22 to Oct. 31 may be eligible for federal disaster assistance. The counties are: Bastrop, Brazoria, Caldwell, Cameron, Comal, Galveston, Guadalupe, Hardin, Harris, Hays, Hidalgo, Liberty, Navarro, Travis, Willacy and Wilson.

Survivors can apply online at DisasterAssistance.gov or by phone (voice, 711 or relay service) at 800-621-3362. TTY users should call 800-462-7585. The toll-free lines are open 7 a.m. to 10 p.m. seven days a week. Applicants will be asked to provide:

• Social Security number
• Address of the damaged primary residence
• Description of the damage
• Information about insurance coverage
• A current contact telephone number
• An address where they can receive mail
• Bank account and routing numbers for those preferring direct deposit of funds

For more information on Texas recovery, visit the disaster web page at www.fema.gov/disaster/4245, Twitter at https://www.twitter.com/femaregion6 and the Texas Division of Emergency Management website, https://www.txdps.state.tx.us/dem.

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All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. 

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

Visit www.fema.gov/texas-disaster-mitigation for publications and reference material on rebuilding and repairing safer and stronger.