Federal Resources Supporting Response to Aftermath of Hurricane Matthew

Severe Flooding Affecting Areas throughout the Southeast

WASHINGTON –The Department of Homeland Security’s Federal Emergency Management Agency (FEMA) and its partners continue to mobilize resources and personnel to support state, local and tribal efforts as significant flooding impacts areas throughout the Southeast United States.

At the direction of President Obama, FEMA is leading the federal government’s efforts to provide assistance and support in the aftermath of Hurricane Matthew and is, on a daily basis, moving personnel and supplies into the affected areas.  

Already, there are more than 750 FEMA personnel on the ground supporting response and recovery efforts including six Disaster Survivor Assistance (DSA) teams and six Incident Management Assistance Teams (IMATs) . Ten Urban Search & Rescue teams are also deployed and engaged in search and rescue efforts.

FEMA also prepositioned commodities throughout affected areas to ensure there are no unmet needs.  FEMA made available more than 2.8 million meals, three million liters of water, and 48,000 blankets for state, tribal and local officials to distribute to individuals should they be requested by states. 

A breakdown by state:

  • Florida: More than 71,000 meals; 341,000 liters of water;
  • Georgia: More than 579,000 meals, 649,000 liters of water; 17,000 blankets;
  • North Carolina: More than 1.9 million meals; 1.6 million liters of water; 26,000 blankets; and,
  • South Carolina: More than 250,000 meals; 390,000 liters of water; 4,500 blankets.

President Obama signed major disaster declarations Saturday for Florida and Georgia making federal funding available to state, tribal and eligible local governments and certain private non-profit organizations for debris removal and emergency protective measures for affected areas. This is in addition to pre-disaster emergency declarations signed earlier in the week by the President for Florida, Georgia, North Carolina and South Carolina. Damage assessments are underway and additional designations and forms of assistance may be added at a later date.

Ongoing Support and Preparedness Efforts:

The U.S. Army Corps of Engineers (USACE) deployed more than 100 personnel for Matthew response and is supporting eight FEMA mission assignments including dam inspections, flood-fight materials and temporary emergency power. USACE also continues participating in port surveys in the affected areas.

The Corporation for National and Community Service (CNCS) deployed more than 500 AmeriCorps members, including FEMA Corps, to areas affected by Hurricane Matthew. These deployments include 59 teams of FEMA Corps members – 471 AmeriCorps members in total – that have been pre-staged to support FEMA’s response to affected states. An additional 90 AmeriCorps members are supporting shelter and emergency operations in Florida and South Carolina. CNCS is coordinating with local partners in each state, including governor-appointed state service commissions and voluntary organizations, to support state emergency operations and volunteer response efforts. 

The U.S. Department of Agriculture (USDA) encourages producers with crops insured under the Federal crop insurance program should immediately contact their local crop insurance agent to report any damage to insured crops after the storm. For assistance with Rural Development financed housing, business or community assistance information, and to get help from the Natural Resources Conservation Service for debris removal go to: http://offices.sc.egov.usda.gov/locator/app).

Additional disaster resource information as well as food safety, livestock and pet guidance is available at www.usda.gov.  USDA Foods’ inventories have been requested from all potentially impacted state agencies, and the Supplemental Nutrition Assistance Program (SNAP) staff is prepared to respond to any state requests for disaster SNAP and/or other SNAP-related needs. Additional information about USDA’s disaster assistance resources is available at: http://www.usda.gov/wps/portal/usda/usdahome?navid=disaster-help.

The U.S. Department of Defense (DOD) established Incident Support Bases or Federal Staging Areas in Georgia, South Carolina and Virginia in coordination with FEMA to preposition commodities and resources close to the potentially affect areas. The U.S. Northern Command deployed Defense Coordinating Elements to Florida, Georgia, South Carolina, and North Carolina. These service members are providing DOD regional subject matter expertise, validate requirements, and conduct liaison efforts in support of response operations.

The U.S. Department of Health and Human Services’ Disaster Medical Assistance Team members from Pennsylvania are providing medical support to two hospitals in Brevard County, Florida. Additionally more than 1,000 personnel from the National Disaster Medical System, U.S. Public Health Service, and the Office of the Assistant Secretary for Preparedness and Response remain pre-positioned or on alert ready to assist in other communities.

The U.S. Department of Homeland Security in coordination with FEMA are working to ensure that individuals and communities affected by disasters do not face unlawful discrimination as they seek disaster-assistance services. The DHS Office for Civil Rights and Civil Liberties and both FEMA’s Office on Disability Integration and Coordination and the Office for Equal Rights issued an official memo to impacted states that there will be no immigration enforcement initiatives associated with evacuations, sheltering, or any other life-saving initiatives related to Matthew.

U.S. Coast Guard deployed a public health and safety officer to the National Response Coordination Center to support HHS related to Zika-virus issues that may occur following the recession of flood waters.

U.S. Citizenship and Immigration Services encourages those whose application, petition or immigration status may be impacted by Hurricane Matthew to call the USCIS National Customer Service Center at 800-375-5283 (TDD for the deaf and hard of hearing: 800-767-1833) to learn how to request certain types of relief. For more information, visit www.uscis.gov/humanitarian/special-situations.

The U.S. Department of Interior’s Bureau of Indian Affairs continues to coordinate with tribes in potentially affected areas as needed. 

The U.S. Department of Interior’s United States Geological Survey deployed more than 40 teams to the affected areas to collect the 393 surge sensors and gauges that identify high water marks. USGS has additional crews making flood measurements and repairing stream gauges damaged by river flooding. Information on all sensors and gages is available at: http://stn.wim.usgs.gov/error.html.

The U.S. Department of Interior’s National Park Service is continuing to monitor and evaluate conditions at their parks. More than half a dozen national parks remain closed, each is assessing the ability to open to the public. Anyone planning to visit a park in the impacted states is encouraged to verify a park’s open status on its website.

Additionally, the Department of the Interior’s Office of Law Enforcement and Security continues to coordinate readiness to help with security.  Two 25-person Quick Response Teams composed of U.S. Park Police and National Park Service, and U.S. Fish and Wildlife Service are assisting with protection for urban rescue teams and security for mobile field hospitals. 

The U.S. Fish and Wildlife Service report 16 National Wildlife Refuges and other facilities remain closed with damage assessments of those facilities underway.

The Department of Justice has 500 federal law enforcement officers from across the country on standby and ready to deploy, as required.

The U.S. Environmental Protection Agency (EPA) activated the Regional Emergency Operations Center in Atlanta, Georgia and deployed liaisons to the FEMA Regional Response Coordination Center in Atlanta, and the state operational centers in Florida, North Carolina and South Carolina.  All EPA regional programs have contacted their state counterparts and offered technical assistance concerning waste and debris disposal, water infrastructure, and fuel waiver issues. EPA deployed eight teams lead by Federal On-Scene Coordinators (OSC) to conduct oil and hazardous materials assessment activities in the Florida coastal counties of Nassau, Duval, St. Johns, Flagler, Volusia, and Brevard.

The Federal Aviation Administration is warning drone operators to stay clear of hurricane rescue and response aircraft to preserve the safety of first-responders.

The Federal Motor Carrier Safety Administration (FMCSA) divisions in the southern region continue working with contact permitting agencies & commercial motor vehicle law enforcement agencies in their states to assist with necessary emergency waivers and permits.

The U.S. General Services Administration (GSA) deployed staff to Florida, Georgia, and South Carolina to support FEMA efforts to establish Joint Field Offices and Disaster Response Centers.  GSA assessment teams are preparing to survey potential damage to federal facilities and will ensure any necessary repairs are undertaken quickly.

National Center for Missing & Exploited Children (NCMEC) activated its Unaccompanied Minors Registry (UMR). Family members can go to https://umr.missingkids.org or call 1-800-THE-LOST to find unaccompanied children who may have been separated from parents or caregivers because of the floods, by entering basic information and/or a photo. 

The National Guard continues to move north following the storm’s path. More than 9,000 National Guard personnel from nine states are conducting search and rescue, security, infrastructure assessment, route clearance, and communications in support of hurricane recovery efforts.  The National Guard provides support to civil authority of the state under direction of the governor.

The American Red Cross continues supporting a massive shelter operation in the affected areas. More than 13,400 people stayed the night in 248 Red Cross and community evacuation shelters in Florida, Georgia, South Carolina and North Carolina. The Red Cross has more than 2,700 trained disaster workers on the ground in addition to 133 pre-positioned response vehicles and 97 trailer loads filled water, ready-to-eat meals, shelter and kitchen supplies, cleaning supplies and comfort kits, insect repellant, gloves, masks, shovels, rakes, coolers and more. For Hurricane Matthew shelter locations, visit www.redcross.org or call 1-800-768-8048. The American Red Cross has an urgent need for blood and platelet donations as Hurricane Matthew has forced the cancellation of many blood drives. Residents who are in an unaffected area, are encouraged to give blood or platelets, to help patients in the affected areas with great need. Go to redcrossblood.org or call 1-800-RED CROSS.

The Department of Transportation’s (DOT) Federal Highway Administration deployed about a dozen personnel from division offices to assist with the storm response.  Bridge and road inspectors will make damage assessments in affected areas are beginning.

The Department of Treasury’s Internal Revenue Service (IRS) advises that the latest guidance for taxpayers affected by Matthew will be available at https://www.irs.gov/uac/newsroom/news-releases-for-current-month.

For up-to-date information about U.S. Department of Veterans Affairs facilities can be found at:  http://www.blogs.va.gov/VAntage/31765/va-facilities-across-the-southeast-prepare-for-hurricane-matthew/.

The U.S. Agency for International Development’s Office of U.S. Foreign Disaster Assistance teams are deployed to Haiti, Jamaica and the Bahamas and are working with local authorities to coordinate relief efforts. Updates on the status operations throughout the Caribbean are available on travel.state.gov and on individual Embassy websites.  U.S. citizens traveling and residing abroad are encouraged to enroll their travel plans on the agency’s website, travel.state.gov, using the Smart Traveler Enrollment Program (STEP), and to read the “Country Specific” information also found on the site.

FEMA advises anyone in the impacted areas looking to help or assist with response and recovery efforts can get involved by contacting their American Red Cross chapter or their local Voluntary Organizations Active in Disaster (VOAD) chapter to connect to many organizations working on the ground that are in need of volunteers. To get in touch with the local VOAD in the affected areas, visit:

For additional info, imagery, graphics and b-roll, see our Hurricane Matthew web page: http://www.fema.gov/hurricane-matthew.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema and www.youtube.com/fema.  Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Federal Resources Supporting Response to Aftermath of Hurricane Matthew

Some Nonprofits May Qualify for FEMA Disaster Grants

BATON ROUGE, La. – Nonprofit organizations that experienced damage or losses from the August floods may apply for Federal Emergency Management Agency Public Assistance grants to help them get back to the business of helping others.

As part of its mission, FEMA provides grants to state, tribal and local governments and certain private nonprofits through its Public Assistance program. For the August floods, these grants reimburse 90 percent of eligible costs for emergency protective measures, and repair and restoration of public facilities and infrastructure to pre-disaster condition.

Only certain nonprofit organizations (PNPs) are eligible. If they provide critical services, such as education, utility, emergency or medical, they can apply directly to FEMA. Those that provide non-critical, essential services to the community must first apply for a low-interest loan from the U.S. Small Business Administration (SBA). FEMA may pay for all eligible emergency work and the permanent work not covered by an SBA loan.

Essential service providers include:

  • Child care centers;
  • Libraries, museums and zoos;
  • Community centers;
  • Disability advocacy and service providers;
  • Homeless shelters and rehabilitation facilities;
  • Social and human services organizations for children, youth and adults; and
  • Senior citizen centers.

For more information about eligible essential and critical service providers, reference FEMA’s Public Assistance Program and Policy Guide on FEMA.gov.

A nonprofit that can prove its tax-exempt status from the IRS or the state can begin the process by submitting a Request for Public Assistance (RPA) to the State of Louisiana. RPA forms can be downloaded and submitted at louisianapa.com/site/resources/cfm (in the “forms” section). The State of Louisiana will forward completed applications to FEMA for eligibility determination.

Local emergency management offices may also provide information about the grant process. A list of Louisiana’s parish emergency managers can be found online at gohsep.la.gov/about/parishpa.

For information about SBA loans, contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at SBA.gov/disaster.

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Some Nonprofits May Qualify for FEMA Disaster Grants

Louisiana Gets FEMA Money for Debris Cleanup, Home Repair Program, Public Safety

BATON ROUGE, La. – FEMA has awarded the state approximately $146 million to reimburse local entities for expenses related to response and recovery efforts as a result of August’s severe storms and floods.

Here is a breakdown of the funding:

  •  Nearly $40 million for debris removal expenses in East Baton Rouge Parish.
  • More than $6 million for debris removal expenses in Livingston Parish.
  • More than $5 million for expenses related to the National Guard’s public safety actions during the disaster response.
  • Nearly $95 million for the state’s Shelter at Home program that provides emergency repairs to disaster-damaged homes of disaster survivors.

FEMA continues working with its local and state partners to ensure they are reimbursed all eligible disaster-related expenses.  

The funds were made available through FEMA’s Public Assistance (PA) program. The program reimburses disaster-related expenses to eligible local, state and certain private nonprofit entities in 26 designated parishes to repair or replace disaster-damaged facilities and infrastructure.

The 26 designated parishes for PA funding are Acadia, Ascension, Assumption, Avoyelles, Cameron, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Point Coupee, St. Charles, St. Helena, St. James, St. John the Baptist, St. Landry, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington, West Baton Rouge and West Feliciana.

FEMA typically reimburses 75 percent of eligible PA expenses. However, applicants will be reimbursed 90 percent of eligible PA expenses given the magnitude of the August severe storms and floods. The federal portion is paid directly to the state, which then disburses the funds to the applicants.

Excavator picking up debris on the side of the road.

Wednesday, Aug. 24, 2016. Debris cleanup begins in Zachary, La. (Photo by J.T. Blatty/FEMA)

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Louisiana Gets FEMA Money for Debris Cleanup, Home Repair Program, Public Safety

FDEM and FEMA Teams Canvassing Hurricane-Stricken Areas in Florida

Atlanta, Ga.–Disaster Survivor Assistance Teams are working in hurricane-stricken neighborhoods to help Florida hurricane survivors register for assistance.

The teams are made up of disaster specialists from the Florida Department of Emergency Management (FDEM) and the Federal Emergency Management Agency. They are canvassing areas to give residents an opportunity to register for disaster assistance and to quickly identify and address immediate and emerging needs. The teams can also provide application updates and referrals to additional resources when needs remain.

These mobile team members can be identified easily by their photo identifications and FDEM or FEMA clothing. Florida residents are reminded to ask for photo identification before providing personal information.

Homeowners, renters and business owners affected by Hurricane Hermine from August 31 to September 11, 2016, in Citrus, Dixie, Hernando, Hillsborough, Leon, Levy, Pasco, and Pinellas counties are eligible to register for federal assistance.

In addition to the registration opportunity offered by recovery teams, survivors can register for assistance by the following methods:

  • Online at DisasterAssistance.gov.
  • By calling the FEMA helpline at 800-621-3362, which is video relay service accessible. Survivors who are deaf or hard of hearing or who have difficulty speaking may call TTY 800-462-7585. Lines are open from 7 a.m. to 10 p.m. local time, seven days a week. Assistance is available in multiple languages.
  • Business owners can find an electronic loan application on the U.S. Small Business Administration’s secure website at https://disasterloan.sba.gov/ela. Questions can be answered by calling the SBA disaster customer service center at 800-659-2955/ (TTY) 800-877-8339 or visiting sba.gov/disaster.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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FDEM and FEMA Teams Canvassing Hurricane-Stricken Areas in Florida

Florida Survivors Urged to Register for Disaster Assistance

ATLANTA, Ga.– Homeowners, renters and business owners in Citrus, Dixie, Hernando, Hillsborough, Leon, Levy, Pasco and Pinellas counties who were affected by Hurricane Hermine are urged to register with the Federal Emergency Management Agency, as they may be eligible for disaster assistance.

The September 28 presidential disaster declaration makes federal assistance available to eligible individuals and businesses from the hurricane and associated severe storms and flooding in Florida.

Individuals and businesses in the designated counties can begin the disaster assistance process by registering online at DisasterAssistance.gov or by calling 800-621-3362, which is video relay service accessible. Survivors who are deaf, hard of hearing or who have difficulty speaking may call TTY 800-462-7585. Helpline hours are 7 a.m. to 10 p.m. local time, seven days a week until further notice.

Assistance may include grants for temporary housing, rental assistance and home repairs, and for other serious disaster-related needs, such as repairing or replacing damaged or destroyed personal property, and medical and dental expenses. Low-interest disaster loans from the U.S. Small Business Administration may also be available to cover losses not fully compensated by insurance.

Florida residents should register with FEMA even if they have insurance, but only if their property was damaged by the floods or high winds. FEMA cannot duplicate insurance payments, but under-insured applicants may receive help after their insurance claims have been settled.

Registering with FEMA is required for federal aid, even if the person has registered with another disaster-relief organization. Federal disaster aid does not affect other government benefits, such as Social Security and Medicaid, and is not considered taxable income. Only one person per household is eligible to register. Survivors must use the name that appears on their Social Security cards when registering with FEMA.

Applicants will be asked for the following information:

  • Social Security number
  • Address of the damaged home or apartment
  • Description of the damage
  • Information about insurance coverage
  • A current contact telephone number
  • An address where they can receive mail
  • Bank account and routing numbers for direct deposit of funds.

The declaration also authorizes Public Assistance to state, tribal, and eligible local governments and certain private nonprofit organizations on a cost-sharing basis for emergency work and the repair or replacement of facilities damaged by Hurricane Hermine in the counties of Citrus, Dixie, Franklin, Jefferson, Lafayette, Leon, Levy, Liberty, Madison, Pasco, Pinellas, Suwannee, Taylor, and Wakulla.

Federal funding is available on a cost-sharing basis for hazard mitigation measures statewide. 

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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Florida Survivors Urged to Register for Disaster Assistance

College Students May Qualify for Disaster Assistance

BATON ROUGE, La. – Students at Louisiana colleges or universities in areas affected by the August flooding may be eligible for FEMA disaster grants to help with damage to or losses of personal vehicles, clothing, text books and school supplies.

Disaster assistance loans from the U.S. Small Business Administration (SBA) are available up to $40,000 for personal property loss of vehicles, furniture and other personal items.

Students do not need to be permanent residents of the designated parishes to be eligible for assistance. However, the property damage or loss must have occurred in a flooded area.

To apply:

  • Call FEMA’s toll-free registration number, 800-621-FEMA (3362) or TTY at 800-462-7585; for 711 or Video Relay Service (VRS), call 800-621-3362. Multilingual operators are available.
  • Go online to www.DisasterAssistance.gov.

Disaster recovery centers are open in various locations throughout designated parishes that were flooded. Representatives of FEMA and other agencies can provide information about disaster assistance, flood insurance, personal and property flood-risk reduction and low-interest disaster loans for homeowners, renters and businesses.

Locate a center by visiting fema.gov/disaster-recovery-centers, calling the FEMA helpline at 800-621-3362, or downloading the FEMA mobile app.

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College Students May Qualify for Disaster Assistance

Louisiana Flood Survivors Can Get FEMA Rebuilding Advice at Home Improvement Stores

BATON ROUGE, La. — As Louisianans repair or rebuild their homes damaged by August floods, the Federal Emergency Management Agency (FEMA) and local hardware and home improvement stores have teamed up to provide free information on making homes stronger and safer.

FEMA mitigation specialists will be on hand to provide information at area Lowe’s stores from Sept. 26 through Oct. 15. They will be available to answer questions and offer home improvement tips and proven methods to prevent and lessen damage from future disasters. Most of the information is aimed at people who prefer “do-it-yourself” projects and general contractors.

FEMA advisors will be on hand at information centers in these Lowe’s stores 8 a.m. to 6 p.m. Monday through Saturday:

 East Baton Rouge Parish
1777 Millerville Road
Baton Rouge, LA 70816

Iberia Parish
2816 Highway-14
New Iberia, LA 70560

Mitigation specialists will be in these Home Depot stores 8 a.m. to 6 p.m. Monday through Saturday:

Ascension Parish
2740 South Cajun Ave.
Gonzales, LA 70737

East Baton Rouge Parish
8181 Airline Highway
Baton Rouge, LA 70815

East Baton Rouge Parish
6600 Main Street
Zachary, LA 70791

St. Martin Parish
213 St. Nazaire Road
Broussard, LA 70518

Free reference booklets, in English and Spanish, with information on protecting your home from flood damage, will be available at all locations. More information about strengthening property can be found at www.fema.gov/what-mitigation.

Survivors who have questions about their flood insurance policies and coverage should contact the National Flood Insurance Program call center at 800-621-3362 between 8 a.m. and 6 p.m. (CT) Monday through Friday.

Additional information on Louisiana’s disaster recovery can be found by visiting fema.gov/disaster/4277, twitter.com/femaregion6, twitter.com/FEMA, facebook.com/FEMA, fema.gov/blog and www.fema.gov/louisiana-disaster-mitigation.

FEMA representative speaks with a senior management home depot representative across a table with brochures.

FEMA mitigation representative talks to Jeff Partin, Home Depot Senior Manager of Corporate Security, in his store on Airline Highway in Baton Rouge, La. Partin visited the store to thank the FEMA Mitigation staff for their Community Education Outreach and the Disaster Survivor Assistance service to survivors. Partin was joined by Clay Rives, Director of Operations for the Louisiana Business Emergency Operation Center and Susan Langhoff, FEMA Assistant External Affairs Officer, Private Sector. (Photo by J.T. Blatty/FEMA)

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Louisiana Flood Survivors Can Get FEMA Rebuilding Advice at Home Improvement Stores

Smithsonian Experts to Share Tips on Salvaging Family Treasures

BATON ROUGE, La. – When homes are flooded and lives are upended, treasured keepsakes such as photos, artwork, quilts and family heirlooms become more cherished. Although they may have been damaged in the flood, these treasures may be salvageable.

For example, photographs can be rinsed gently in clean water and air-dried on a plastic screen or paper towel. They can also be hung with plastic clothespins. It is important the image not come in contact with other surfaces as it dries. Many items can be air-dried – preferably indoors. However, high direct heat from hair dryers and irons or prolonged exposure to sunlight can cause irreversible damage. A better choice is to increase airflow with fans, open windows, air conditioners and dehumidifiers.

Flood survivors can learn how to salvage their treasures directly from Smithsonian Institution preservation experts on Friday, Sept. 23, and Saturday, Sept. 24, at two Disaster Recovery Centers. The experts will demonstrate how to handle, dry and clean damaged objects and share tips on personal safety, setting priorities and other preservation options.

The sessions will be:

Friday, September 23

Lafayette Parish
Lafayette Disaster Recovery Center
301 West University Avenue
Lafayette

10 a.m. – 5 p.m.

Saturday, September 24

East Baton Rouge Parish
Celtic Disaster Recovery Center
10000 Celtic Drive
Baton Rouge

10 a.m. – 5 p.m.

Close up of water damaged photograph.

Clyde R. Meyers, Denham Springs flood survivor, holds a photograph of his parents, saturated with floodwater from the 2016 historic flooding in Louisiana. (Photo by J.T. Blatty/FEMA)

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Smithsonian Experts to Share Tips on Salvaging Family Treasures

Disaster Recovery Center in Pointe Coupee Parish Transitions to Disaster Loan Outreach Center to Serve Louisiana Survivors

BATON ROUGE, La. – The U.S. Small Business Administration opened a disaster loan outreach center on Monday, Sept. 19, in Pointe Coupee Parish to assist Louisiana flood survivors. The center will be open 8 a.m. to 5 p.m., Monday through Friday, until further notice.

Pointe Coupee Parish
Location: New Roads City Hall
211 West Main Street
New Roads, LA 70760
Hours:  8 a.m. to 5 p.m. (Monday through Friday)

The new disaster loan outreach center transitions from the FEMA disaster recovery center in New Roads that ceased operations on Friday, Sept. 16. With the community continuing to repair and rebuild, its need for the disaster recovery center has diminished and the facility will now be transition to a disaster loan outreach center to serve individuals with SBA loans.

Survivors can still visit any other disaster recovery center and may locate other centers near them by going online to fema.gov/disaster-recovery-centers, calling the FEMA helpline at 800-621-3362, or downloading the FEMA mobile app.

At the disaster loan outreach center, representatives from the SBA will be available to meet with business owners and residents to answer questions, explain SBA’s disaster loan program, help complete loan applications and close their approved disaster loans. Business owners and residents can meet with SBA representatives on the days and times indicated. No appointment is necessary.

Low-interest disaster loans from the SBA are available for businesses of all sizes including landlords, private nonprofit organizations, homeowners and renters.
Applicants for disaster loans may also apply online using the electronic loan application via SBA’s secure website at disasterloan.sba.gov/ela.

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Disaster Recovery Center in Pointe Coupee Parish Transitions to Disaster Loan Outreach Center to Serve Louisiana Survivors

You Can Help to Move Your FEMA Assistance Request Forward

BATON ROUGE, La. — You can make a big difference in getting fast action on your FEMA application by providing all the information needed and then staying in touch. The state and FEMA rely on that information to process each claim.

When you register with FEMA, the facts you provide are used to determine what types of assistance you may be eligible to receive. When all the information is complete, FEMA is able to make a decision regarding your disaster aid.

There are a number of reasons flood survivors receive ineligibility letters and yet may qualify for assistance. For example, you may still need to:

  • Return insurance information
    • If you have flood insurance, contact your insurance company and ask for a settlement letter detailing exactly what is covered under your claim.
    • Hand in the letter at a disaster recovery center or mail insurance settlement information to FEMA – Individuals & Households Program
      • National Processing Service Center,
        P.O. Box 10055
        Hyattsville, MD 20782-7055
    • FEMA cannot provide money to individuals or households for losses already covered by insurance.
  • Provide information to prove occupancy or ownership of the damaged property
    • Utility bills, tax receipts, rental receipts are all proof you lived at the address.
  • Fill out all necessary paperwork and update your contact information
    • Answer all questions on the form.
    • Let FEMA know each time you move or change a phone number:
      • By going online to DisasterAssistance.gov;
      • By calling 800-621-3362 from  6 a.m. to 10 p.m. daily;
      • Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Applicants who use 711 or Video Relay Service may also call 800-621-3362;
      • By talking face-to-face with a specialist at a disaster recovery center. Find the closest one at fema.gov/disaster-recovery-centers or by calling the FEMA helpline at 800-621-3362; or
      • By downloading the FEMA mobile app.
  • Complete and return the U.S. Small Business Administration (SBA) loan application.
    • Be sure to return the completed SBA loan application even if you choose to decline the loan.
    • Filling out the loan application is a necessary step so you can be considered for additional forms of disaster assistance.

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You Can Help to Move Your FEMA Assistance Request Forward

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