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Fact Sheet: Missouri’s 2-1-1 Help Line

Missouri’s 2-1-1 Help Line

Missouri residents impacted by the recent severe storms and floods can dial 2-1-1, a free telephone service that helps people find the local resources they need before, during and after a disaster. All calls are private and confidential.
In Missouri, United Way 2-1-1 has partnered with the Federal Emergency Management Agency (FEMA) and other agencies to provide answers, services, relief and vital information on a number of topics including medical needs, home repairs, debris clearance, crisis counseling, and disaster unemployment assistance, as well as food, water and clothing needs.
The 2-1-1 line is available 24 hours a day, seven days a week. Missouri residents can also call 800-427-4626 to speak with a trained resource specialist. TTY (866-385-6525) and multilingual services are also available.
Missourians can also call 2-1-1 to volunteer support for disaster relief or donate help to agencies.
In addition to dialing 2-1-1, Missouri residents can click onto the local United Way websitewww.211helps.org) for advice and information on where to find help. The site includes an easy-to-use search tool to locate disaster-related services in your city or county. These services cover a wide range from food banks, home repair and health care to legal services, disaster shelters and mental health support.
The website also includes an online chat function (available Mon–Fri 9 a.m.-5 p.m.) as well as links to downloadable United Way 2-1-1 Missouri and Southwest Illinois mobile apps for iPhone and Android phones.
During the telephone session or online chat, callers may be asked to provide United Way with some basic demographic information such as email address, zip code and age. United Way 2-1-1 Missouri and Southwest Illinois is committed to caller privacy and agrees to keep this information confidential. United Way does not sell, rent or exchange any caller information.

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For breaking news about flood recovery, follow FEMA Region 7 on Twitter at https://twitter.com/femaregion7 and turn on mobile notifications or visit the FEMA web pages dedicated to this disaster at www.fema.gov/disaster/4250.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

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Fact Sheet: Missouri’s 2-1-1 Help Line

$29.2 million in hands of flood survivors 18 days after federal aid approved

JEFFERSON CITY, Mo. – On Jan. 24, just three days after President Obama’s Jan. 21, 2016, disaster declaration for 33 counties in Missouri, disaster survivors began receiving grants from FEMA’s Individuals and Households Program.

In the days since storms brought flooding, tornadoes and straight-line winds to Missouri, survivors, equipped with nearly $29.2 million in federal assistance, low-interest loans and National Flood Insurance Program (NFIP) claims, are cleaning up,

Twelve days after the disaster declaration, FEMA’s IHP program put more than $8.1 million in the hands of survivors for disaster-related housing needs, repairs to their primary residences and other disaster-related needs, such as furnishings, transportation and medical.

The U.S. Small Business Administration Office of Disaster Assistance, a partner in the recovery effort, has approved 16 disaster loans for $848,600 in the disaster-designated counties in Missouri.

The FEMA-administered NFIP has paid 563 claims totaling more than $20.2 million with an average claim of $37,470.

Counties eligible for federal assistance from the flooding and severe storms between December 23, 2015, and January 9, 2016, are Barry, Barton, Camden, Cape Girardeau, Cole, Crawford, Franklin, Gasconade, Greene, Hickory, Jasper, Jefferson, Laclede, Lawrence, Lincoln, Maries, McDonald, Morgan, Newton, Osage, Phelps, Polk, Pulaski, Scott, St. Charles, St. Francois, St. Louis, Ste. Genevieve, Stone, Taney, Texas, Webster and Wright.

More than 100 FEMA Disaster Survivor Assistance specialists have canvassed hard-hit Missouri neighborhoods helping survivors connect with recovery services. Nearly 550 survivors have talked to local, state, nonprofit, nongovernmental and FEMA specialists at the four Disaster Recovery Centers in designated counties. To ensure that Missourians receive information about assistance, FEMA provides information in Spanish and many other languages.

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For breaking news about flood recovery, follow FEMA Region 7 on Twitter at https://twitter.com/femaregion7 and turn on mobile notifications or visit the FEMA webpages dedicated to this disaster at www.fema.gov/disaster/4250.

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$29.2 million in hands of flood survivors 18 days after federal aid approved

FEMA Offers Free Rebuilding Tips at Local Home Improvement Stores

JEFFERSON CITY, Mo. – As Missourians rebuild and repair after the recent severe storms and floods, the Federal Emergency Management Agency (FEMA) and local home improvement stores have teamed up to provide free information, tips and literature on making homes stronger and safer.

FEMA mitigation specialists are now available at stores in St. Louis and St. Charles counties to answer questions and offer home improvement tips to prevent and lessen damage from future disasters. Most of the information is geared toward do-it-yourself work and general contractors.

Advisers will be available February 4-9 at the following locations . . .

Home Depot at 1920 Wentzville Parkway, Wentzville, MO 63385
Menards at 151 Spencer Road, St. Peters, MO 63376
Lowe’s at 14810 Manchester Road, Ballwin, MO 63011

During these times . . .

Thursday to Saturday 7 a.m. to 7 p.m.
Sunday 8 a.m. to 6:30 p.m.
Monday 7 a.m. to 7 p.m.
Tuesday 7 a.m. to 4:30 p.m.

Mitigation teams will also have free reference booklets on protecting your home from flood damage. More information about strengthening property can be found at www.fema.gov/what-mitigation.

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For breaking news about flood recovery, follow FEMA Region 7 on Twitter at https://twitter.com/femaregion7 and turn on mobile notifications or visit the FEMA webpages dedicated to this disaster at www.fema.gov/disaster/4250.

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FEMA Offers Free Rebuilding Tips at Local Home Improvement Stores

After the Flood: What Texans Need to Do to Prepare For the Next Disaster

AUSTIN, Texas – So, you and your family survived the big storm.

The water has been pumped out of your basement. Your walls and floors are dry. Your roof seems to be intact. Your electrical appliances are working fine. And your flood-soaked refuse has been removed to the landfill. You are grateful it’s all over. But is it really? Ask yourself, “Are my house and property ready for the next big one? Will my family be safe the next time we flood?”

Mitigation experts at the Federal Emergency Management Agency (FEMA) say there is no better time than now for homeowners to start thinking about what can be done to prepare for the next flood.

For the big jobs, homeowners will want to hire a reputable licensed contractor. FEMA mitigation officials suggest getting bids from two or three contractors. And ask for references. Many other repairs may be easy work for handy do-it-yourselfers. Tasks like relocating basement or first floor electrical equipment and appliances, however, may require the help of a professional.

Start with the main circuit breaker or fuse box. Move it up to at least 12 inches above the Base Flood Elevation (BFE) for your home or building. Your insurance agent or local flood plain administrator will be able to tell you what that number is.

Check with your local building department. If the electrical code allows, raise electrical outlets and switches above flood level.

If you need to replace a flood-damaged furnace, water heater or air conditioner, have the new one installed on a higher floor. If your air conditioner or heat pump is outdoors, install it on a raised platform. Place washers and dryers on blocks, making sure they will not vibrate off the blocks during use. A 1- or 2-foot waterproof floodwall around appliances will protect them from shallow flooding.

More do-it-yourself tips for repairing flood-damaged buildings:

Walls. If the wallboard and insulation were removed, wash and disinfect the exposed vertical wooden studs, and the horizontal wooden sills at their base. If rebuilding, consider metal studs and sills as they are less damaged by water than wooden ones.
Wallboard. If you install the wall board horizontally (4 feet high), you’ll only have to replace half the wall if the next flood is less than 4 feet deep. Leave the wall open 1 inch above the sill. The baseboards will hide the gap, and all you have to do after the next flood is remove the baseboard and the wall cavity will drain freely and air will circulate better.
Floors. Particle board or plywood fall apart when wet for lengthy periods. Floor joists and some wood floors regain their shape when naturally dried. Use screws or screw nails on floors and stairs to minimize warping. Completely dry subflooring before laying new flooring or carpeting. Renail, then sand or place a new underlayment for a new floor.
Paints. Completely dry the surface before painting. This may take several weeks, but paint will peel if applied over a damp surface. Coat concrete surfaces with penetrating sealer for easier future cleanup.
Windows and Doors. When appropriate, replace flood damaged windows with vinyl or metal framed windows. Hollow core or polystyrene foam filled metal doors are water resistant.

Despite all that you have done, natural disasters are unpredictable, and even the best preparations may not hold up in the next flood.

The first step in moving on after a flood is getting rid of damaged or destroyed personal property that can’t or should not be saved. FEMA mitigation experts tell flood survivors to always throw out flood-dirtied cosmetics, medicines, stuffed animals, baby toys and food that may be spoiled. It’s also a good idea to get rid of mattresses, pillows, rugs, books and other paper products. Should you throw away this or that? Good advice from one FEMA mitigation specialist: If you have to ask, throw it away.

Next, dry out your house – lower the humidity. Open doors and windows to let fresh air circulate. Open closet and cabinet doors; remove drawers from their cabinets. Run dehumidifiers and fans. Give your housed plenty of time to dry. The rule of thumb is, if it takes one week for visible moisture to disappear, it will take at least another week for unseen parts to dry.

Alternatively, you may want to turn the job over to a flooding and storm damage professional. Go online to search “water damage restoration” or “dehumidifying.”

For more ideas on reducing flood loss, view FEMA’s booklet, “Protecting Your Home and Family From Flood Damage,” at https://www.fema.gov/media-library/assets/documents/21471 .

Texas homeowners and renters who have registered for disaster assistance with FEMA are encouraged by recovery officials to “stay in touch.” Applicants changing their address or phone numbers should update that information with FEMA. Missing or erroneous information could result in delays getting a home inspection or in receiving assistance.

Survivors with questions regarding their application for disaster assistance, or a pending appeal, should visit DisasterAssistance.gov or call the FEMA Helpline (voice, 711 or relay service) at 800-621-3362. (TTY users should call 800-462-7585.) The toll-free lines are open 7 a.m. to 10 p.m. seven days a week. Multilingual operators are available.

For more information on Texas recovery, visit the disaster web page at www.fema.gov/disaster/4245, Twitter at https://www.twitter.com/femaregion6 and the Texas Division of Emergency Management website, https://www.txdps.state.tx.us/dem.

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Visit www.fema.gov/texas-disaster-mitigation for publications and reference material on rebuilding and repairing safer and stronger.

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After the Flood: What Texans Need to Do to Prepare For the Next Disaster

FEMA Public Assistance Added for Smith County in Texas

AUSTIN, Texas—Federal disaster assistance to Texas for the October severe storms, tornadoes, straight-line winds and flooding has been expanded to include Smith County in Texas for FEMA Public Assistance (PA).

There are now 17 counties designated for Public Assistance under the Nov. 25 declaration for severe storms, tornadoes, straight-line winds and flooding occurring Oct. 22-31. Other counties designated for Public Assistance include Bastrop, Bosque, Caldwell, Comal, Guadalupe, Hays, Hidalgo, Hill, Jasper, Liberty, Navarro, Newton, Travis, Willacy, Walker and Wilson.

Local and state government agencies and certain private nonprofit organizations, such as utilities and schools in PA designated counties, may now request supplementary FEMA PA reimbursements for disaster repairs to roads and bridges, water control facilities, buildings and equipment, utilities, parks and recreational facilities and other eligible facilities damaged in the October disaster.

FEMA reimburses a minimum of 75 percent of the cost of eligible projects, which can include debris removal and emergency protective services, such as police overtime for extra work caused from responding to the disaster. State Public Assistance personnel will conduct a briefing for applicants on how to prepare projects for submission.

FEMA ensures that all projects meet environmental quality standards and gives final approval for all projects. The federal share goes directly to the state, with the applicant paying the remaining 25 percent. The state forwards the federal funds to eligible applicants when documentation is complete.

For more information on Texas recovery, visit our disaster web page at www.fema.gov/disaster/4245, Twitter at https://www.twitter.com/femaregion6 and the Texas Division of Emergency Management website, https://www.txdps.state.tx.us/dem.

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FEMA Public Assistance Added for Smith County in Texas

National Flood Insurance Program — Who’s Eligible?

JEFFERSON CITY, Mo. – Missouri homeowners, renters and business owners are eligible and encouraged to purchase National Flood Insurance Program (NFIP) policies even if their home or business isn’t located in a flood plain or high-risk zone.

The NFIP aims to reduce the impact of flooding on private and public structures. It does so by providing affordable flood insurance and encouraging communities to adopt and enforce floodplain management regulations.

NFIP insurance is available to homeowners, renters, condo owners/renters, and commercial owners/renters. But in order to purchase a policy the residence or business must in a community that participates in the NFIP. Missouri communities in the program are listed here — http://www.fema.gov/cis/MO.html. Other communities can request to be added if they meet certain criteria.

More than 70 private insurance agents or agencies in Missouri are certified to sell and service NFIP policies, including all of those listed on this link — http://www.fema.gov/wyo_company

Residents can also contact their own insurance agent or company to find out more about federal flood insurance or find an agent serving their area by filling out the One-Step Flood Risk Profile on the FloodSmart.gov home page (www.floodsmart.gov).

Costs vary depending on how much insurance is purchased, what is covered and the property’s level of flood risk. Those in moderate- to low-risk areas can purchase a special Preferred Risk Policy (PRP) that provides building and contents coverage for one low-price. Typically, there’s a 30-day waiting period from date of purchase before your policy goes into effect.

Why is an NFIP policy necessary if federal aid is available after a flood? Federal disaster assistance typically comes in the form of small grants or low-interest loans to help cover flood damage, not to fully compensate for losses. Even then, those grants and loans are only available if the president formally declares a disaster. NFIP policies are not dependent on a federal disaster declaration.

Flooding occurs in moderate- to low-risk areas as well as in high-risk areas due to factors like poor drainage systems, rapid accumulation of rainfall, snowmelt, and broken water mains. In addition to floods, NFIP policies also cover damage from mudflows. In fact, over 20-percent of all flood insurance claims come from areas outside of mapped high-risk flood zones.

NFIP policyholders who have questions about their flood insurance policy or the claims process, as well as disaster survivors who have general questions about the program, can contact the support hotline by calling toll-free 800-621-3362. For individuals who are deaf, hard of hearing or have a speech disability using 711 or VRS, please call 866-337-4262. For individuals using a TTY, please call 800-462-7585.

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Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s mission is to support our citizens and first responders and ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

For real-time disaster updates, follow us on Twitter at https://twitter.com/femaregion7 and turn on mobile notifications.

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National Flood Insurance Program — Who’s Eligible?

Help Remains After Benton, Marshall, Quitman Recovery Centers Close

OXFORD, Miss. – The disaster recovery centers operated by the Mississippi Emergency Management Agency and the Federal Emergency Management Agency in Benton, Marshall and Quitman counties will close permanently Wednesday, Feb. 3, at 6 p.m. However, disaster survivor assistance teams continue to canvass these areas with information on available assistance.

Many services available at disaster recovery centers are also available by calling the FEMA helpline. Survivors of the December storms, tornadoes and flooding can get help by calling 800-621-3362 or

TTY 800-462-7585 for the deaf, hard of hearing and speech impaired. Those who use 711 or Video Relay Services can call 800-621-3362 to register. Lines are open 7 a.m. to 10 p.m. seven days a week until further notice. Online registration can be done by computer, tablet, iPhone, Android or other mobile devices at DisasterAssistance.gov.

Survivors can use the helpline to:

Ask questions about a letter from FEMA.
Learn how to appeal a FEMA decision. All applicants may appeal.
Inquire about the status of a registration.
Provide change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.
Receive information about FEMA home inspections.
Get other questions answered about federal disaster assistance.

Applicants should have their nine-digit FEMA registration number and ZIP code if they want to discuss their application.

For the latest information on Mississippi disaster recovery operations, go online to msema.org and fema.gov/disaster/4248.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

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Help Remains After Benton, Marshall, Quitman Recovery Centers Close

Franklin and Jefferson County Centers Open to Help Missouri Flood Survivors

JEFERSON CITY, Mo. – FEMA Disaster Recovery Centers are opening Friday in Franklin County and Saturday in Jefferson County. The centers offer in-person support to individuals and businesses in any of the 33 Missouri counties included in the January 21, 2016, Missouri federal disaster declaration. The declaration covers losses caused by flooding and severe storms between December 23, 2015, and January 9, 2016.

Those counties are: Barry, Barton, Camden, Cape Girardeau, Cole, Crawford, Franklin, Gasconade, Greene, Hickory, Jasper, Jefferson, Laclede, Lawrence, Lincoln, Maries, McDonald, Morgan, Newton, Osage, Phelps, Polk, Pulaski, Scott, St. Charles, St. Francois, St. Louis, Ste. Genevieve, Stone, Taney, Texas, Webster and Wright.

The Franklin County center opening Friday is in the Tri-County Senior Center, 800 West Union Street, Pacific, MO 63069.

The Jefferson County center opening Saturday is located in the Arnold City Hall, 2101 Jeffco Blvd., Arnold MO 63010.

Regular hours at both centers are 7 a.m. to 7 p.m. Monday through Saturday until further notice. The centers will also be open Sunday, January 31, but will not be open on other Sundays.

Recovery specialists from the Federal Emergency Management Agency (FEMA), U.S. Small Business Administration (SBA) and other agencies will be at the centers to discuss aid and assist anyone who needs help with an application.

There are two main types of federal disaster assistance. FEMA provides grants to qualified individuals for rental assistance, home repairs, or other serious disaster-related losses. SBA makes low-interest disaster loans to help homeowners and businesses rebuild and recover.

Individuals and businesses are encouraged to register with FEMA before visiting a disaster recovery center. Register online at www.DisasterAssistance.gov or by calling toll-free 800-621-FEMA (3362), 7 a.m. to 10 p.m. seven days a week until further notice. Multilingual registration assistance is available.

Disaster assistance applicants who are hard of hearing or have a speech disability and use TTY should call 800-462-7585. Those who use 711 or Video Relay Service (VRS), should call 800-621-3362.

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Franklin and Jefferson County Centers Open to Help Missouri Flood Survivors

Hidalgo DRC Transitions to Loan Center; Two Others to Close

AUSTIN, Texas—The Disaster Recovery Center (DRC), operated by the State of Texas and the Federal Emergency Management Agency (FEMA), at the Porter P. Doss Memorial Library in Hidalgo County will transition to a U.S. Small Business Administration (SBA) Disaster Loan Outreach Center (DLOC) beginning Monday, Feb. 1.

The new DLOC will be located at the Weslaco Area Chamber of Commerce and Visitors Center (next door to City Hall), 275 S. Kansas Ave., Weslaco, TX 78596. The DLOC will open for business at 8 a.m., Feb. 1. Its hours of operation will be 8 a.m. to 5 p.m. Monday–Friday.

The Hidalgo County DRC at the Doss Memorial Library, 515 S. Kansas Ave., Weslaco, TX 78569, will remain open until 6 p.m., Friday, Jan. 29.

Both the Cameron County DRC at the Bob Clark Social Service Center, 9901 California Road, Brownsville, TX 78521, and the Willacy County DRC at the Willacy County EMS, 693 S. 7^th St., Raymondville, TX 78580, will close at 6 p.m. Friday, Jan. 29.

Representatives from the SBA will be available at the DLOC to meet individually with residents and business owners who sustained damage as a result of the severe storms, tornadoes, straight-line winds and flooding from Oct. 22 to Oct. 31. Representatives will answer questions, explain SBA’s disaster loan program, help complete loan applications and close approved disaster loans.

State/FEMA DRCs remain open until the needs of area residents have been met. The centers serve as one-stop shops for information and guidance about disaster assistance.

Texas homeowners and renters who have registered for disaster assistance with FEMA are encouraged by recovery officials to “stay in touch.” If applicants change their address or phone numbers they should update that information with FEMA. Missing or erroneous information could result in delays getting a home inspection or in receiving assistance.

To learn more about the Texas recovery, visit the disaster web page at www.fema.gov/disaster/4245, or call the FEMA Helpline (voice, 711 or relay service) at 800-621-3362. (TTY users should call 800-462-7585.) The toll-free lines are open 7 a.m. to 10 p.m. seven days a week. Information is also available on Twitter at https://www.twitter.com/femaregion6 and the Texas Division of Emergency Management website, https://www.txdps.state.tx.us/dem.

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Hidalgo DRC Transitions to Loan Center; Two Others to Close

Disaster Aid Does Not Affect Income Tax or Government Benefits for Mississippi Disaster Survivors

OXFORD, Miss. – As the income tax season nears, December storm survivors don’t have to worry that the disaster assistance they received from the Mississippi Emergency Management Agency or from the Federal Emergency Management Agency will boost their tax bill or reduce their Social Security checks or any other federal benefits.

Disaster assistance for temporary housing, essential home repairs, replacement of personal property or for other serious needs does not count as income. Disaster relief payments from the government or donations from charitable organizations will not affect Social Security payments or Medicare benefits. And, disaster recovery grants will not affect any recipient’s eligibility for Medicaid, welfare assistance, food stamps or Aid to Families with Dependent Children. Grants for disaster recovery assistance are not counted as income in determining eligibility for any income-tested benefit programs that the U.S. government funds.

As of Jan. 25, FEMA has awarded nearly $2 million in disaster assistance to Mississippians affected by the December disaster. Storm survivors have until March 4, 2016, to register with FEMA for disaster assistance by using any of the following methods:

By phone, call 800-621-FEMA (3362) from 7 a.m. to 10 p.m. Assistance is available in most languages. People who are deaf, hard of hearing or speech impaired may call (TTY) 800-462-7585.
Online at DisasterAssistance.gov by computer, tablet, iPhone, Android or other mobile device.
By 711 or video relay services, call 800-621-3362.

Eligibility for FEMA assistance is not dependent on income. The amount of disaster assistance an eligible applicant receives is based on the amount of loss and damage incurred as a direct result of the recent storms and flooding and the amount of their insurance settlement, if any.

After registering with FEMA, some survivors receive a disaster loan application from the U.S. Small Business Administration. By submitting the SBA disaster loan application, survivors keep the full range of disaster assistance available as an option. SBA may refer applicants who do not qualify for a home loan to FEMA for grants to replace essential household items and replace or repair a damaged vehicle. But if survivors do not submit their disaster loan applications, further assistance may stop. Survivors are not required to accept a loan offer.

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Disaster Aid Does Not Affect Income Tax or Government Benefits for Mississippi Disaster Survivors

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