Louisiana Flood Survivors Can Get FEMA Rebuilding Advice at Home Improvement Stores

BATON ROUGE, La. — As Louisianans repair or rebuild their homes damaged by August floods, the Federal Emergency Management Agency (FEMA) and local hardware and home improvement stores have teamed up to provide free information on making homes stronger and safer.

FEMA mitigation specialists will be on hand to provide information at area Lowe’s stores from Sept. 26 through Oct. 15. They will be available to answer questions and offer home improvement tips and proven methods to prevent and lessen damage from future disasters. Most of the information is aimed at people who prefer “do-it-yourself” projects and general contractors.

FEMA advisors will be on hand at information centers in these Lowe’s stores 8 a.m. to 6 p.m. Monday through Saturday:

 East Baton Rouge Parish
1777 Millerville Road
Baton Rouge, LA 70816

Iberia Parish
2816 Highway-14
New Iberia, LA 70560

Mitigation specialists will be in these Home Depot stores 8 a.m. to 6 p.m. Monday through Saturday:

Ascension Parish
2740 South Cajun Ave.
Gonzales, LA 70737

East Baton Rouge Parish
8181 Airline Highway
Baton Rouge, LA 70815

East Baton Rouge Parish
6600 Main Street
Zachary, LA 70791

St. Martin Parish
213 St. Nazaire Road
Broussard, LA 70518

Free reference booklets, in English and Spanish, with information on protecting your home from flood damage, will be available at all locations. More information about strengthening property can be found at www.fema.gov/what-mitigation.

Survivors who have questions about their flood insurance policies and coverage should contact the National Flood Insurance Program call center at 800-621-3362 between 8 a.m. and 6 p.m. (CT) Monday through Friday.

Additional information on Louisiana’s disaster recovery can be found by visiting fema.gov/disaster/4277, twitter.com/femaregion6, twitter.com/FEMA, facebook.com/FEMA, fema.gov/blog and www.fema.gov/louisiana-disaster-mitigation.

FEMA representative speaks with a senior management home depot representative across a table with brochures.

FEMA mitigation representative talks to Jeff Partin, Home Depot Senior Manager of Corporate Security, in his store on Airline Highway in Baton Rouge, La. Partin visited the store to thank the FEMA Mitigation staff for their Community Education Outreach and the Disaster Survivor Assistance service to survivors. Partin was joined by Clay Rives, Director of Operations for the Louisiana Business Emergency Operation Center and Susan Langhoff, FEMA Assistant External Affairs Officer, Private Sector. (Photo by J.T. Blatty/FEMA)

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Louisiana Flood Survivors Can Get FEMA Rebuilding Advice at Home Improvement Stores

Understand the Process for Continued Housing Assistance

BATON ROUGE, La. –If you’re a disaster survivor who wants to extend temporary housing assistance from FEMA it’s important to provide the proper documents in order to make your request.                                

If you’re eligible for an extension, you may use temporary housing assistance to pay for a place to live, such as a house, apartment, hotel or recreational vehicle. The assistance covers rent, security deposit and essential utilities like electricity and water.

To continue receiving temporary housing assistance, you have to complete and submit the following paperwork to FEMA that demonstrates you have a disaster-related and financial need:

  • A completed form FEMA provides you. Contact FEMA if you haven’t received a form.
  • A copy of your lease.
  • Receipts showing proper use of the federal disaster housing assistance you’ve received.
  • Current household income status.
  • Any household financial obligations.

Keep your contact information current so you receive correspondence from FEMA. Update information online at disasterassistance.gov or by downloading and using the FEMA app. You may also call FEMA’s helpline at 800-621-3362. If you use TTY, call 800-462-7585. If you use 711 or Video Relay Service, call 800-621-3362.

The state and FEMA encourage you to develop a permanent housing plan while you’re receiving temporary housing assistance. Free assistance and tools are available to help you find more permanent housing if you’re having difficulty creating a plan. Just call the FEMA helpline or visit a Louisiana Disaster Recovery Center. Locate your closest center by going to fema.gov/drc or by calling the FEMA helpline.

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Understand the Process for Continued Housing Assistance

Applying for Federal Disaster Assistance Usually Takes Two Steps

BATON ROUGE, La. – Are you a homeowner or renter whose home is uninhabitable or who lost valuables because of Louisiana’s recent severe storms and floods? It takes two steps to get possible federal help for these losses.

Step one: Apply for FEMA help.

Step two: Return a completed application for a low-interest disaster loan if you were referred to the U.S. Small Business Administration (SBA) after applying with FEMA.

FEMA cannot make you whole, but it may help your recovery move forward by providing grants for basic repairs to make your home safe, sanitary and secure. They may also temporarily help with a place for you and your family to stay while you build your own recovery plan.

The SBA may contact you with information about low-interest disaster loans for homeowners and renters after you apply for FEMA help. There’s no obligation to accept a loan offer, but you’ll miss out on the largest source of federal disaster recovery funds for survivors if you don’t complete an application.

You may also miss out on FEMA grants to replace certain household items, repair or replace a damaged vehicle, and moving and storage costs. The only way FEMA can consider you for this help is if you submit a completed SBA disaster loan application.

If you’re a homeowner or renter who had severe storm or flood damage in Louisiana, you may still register for federal help by going online to disasterassistance.gov or by downloading and using the FEMA app. You may also call the FEMA helpline at 800-621-3362. If you use TTY, call 800-462-7585. If you use 711 or Video Relay Service (VRS), call 800-621-3362.

Information about low-interest SBA disaster loans and application forms are available online at SBA.gov/disaster. You may also call 800-659-2955 or email DisasterCustomerService@sba.gov. If you use TTY, call 800-877-8339.

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Applying for Federal Disaster Assistance Usually Takes Two Steps

National Flood Insurance Program Deadline Extended in Louisiana for Filing Claims

BATON ROUGE, La. – FEMA has granted an extension for Louisiana National Flood Insurance Program (NFIP) policyholders affected by August’s severe storms and flooding to file proof-of-loss claims.

You now have 120 days from the date of your loss to file a flood insurance claim if you’re a Louisiana NFIP policyholder. The extension doubles the 60-day deadline NFIP usually requires for policyholders to submit a fully documented, signed and sworn proof-of-loss claim.

FEMA determined Louisiana policyholders need more time to file claims given the recent flooding’s magnitude.

The proof-of-loss is included in the claims package that documents your flood losses. The claims package should include:

  • Photos or video of your flood damage.
  • A comprehensive and itemized list of what was damaged.
  • Receipts, if possible, for your damaged items along with any other supporting documents that show the value of what you lost.

Contact your insurance company as soon as possible to begin processing your claim.

FEMA has streamlined its process to better service flood insurance claims and answer questions. You may call 800-621-3362 Monday through Friday from 8 a.m. to 6 p.m. and select Option 2. If you use TTY, call 800-462-7585. If you use 711 or Video Relay Service (VRS), call 800-621-3362.

Call-center staff are available to assist you with information regarding your policy, offer technical flood guidance to aid in recovery, and respond to general as well as complicated questions about the NFIP. FEMA can transfer you to your insurance carrier for additional assistance if you have questions specifically about your insurance claim.

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National Flood Insurance Program Deadline Extended in Louisiana for Filing Claims

Louisiana Disaster Survivors Should Expect to Be Contacted

BATON ROUGE, La. —  If you’re a Louisiana disaster survivor who applied for federal help, you may get a text from FEMA to let you know about your application status.

In an effort to enhance communication with disaster survivors, FEMA is now using texts to connect with applicants. This allows survivors to communicate quickly and easily with the agency.

You may still be contacted through email or telephone if you chose one of those as your preferred communication method when you applied for federal help.

You may then check your application’s status by going online to disasterassistance.gov or downloading and using the FEMA app and then logging into your account.  You may also call the FEMA helpline at 800-621-3362. If you use TTY, call 800-462-7585. If you use 711 or Video Relay Service (VRS) call 800-621-3362. You may also use these resources to update your contact information.
Just ask if you require additional communication assistance. FEMA has access to foreign language and sign language interpreters and can provide materials in Braile, large print and electronic formats.

Remember never to provide personal information such as Social Security or bank account numbers to anybody. FEMA only requests this information when you first apply for federal disaster assistance. FEMA inspectors only require verification of identity.

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Louisiana Disaster Survivors Should Expect to Be Contacted

Disaster Recovery Center to Open in West Baton Rouge Parish for Louisiana Survivors

BATON ROUGE, La. – A disaster recovery center is opening Saturday, Sept. 10, in West Baton Rouge Parish to assist Louisiana flood survivors. The center is open 8 a.m. to 6 p.m., seven days a week, until further notice.

The disaster recovery center is operating at the following address and hours:

West Baton Rouge Parish

Location:  LSU Center at the 4-H Compound

                  210 Turner Drive

                  Port Allen, LA 70767

Hours: 8 a.m. to 6 p.m. (Monday through Sunday)

Survivors may locate other centers near them by visiting fema.gov/disaster-recovery-centers, calling the FEMA Helpline at 800-621-3362, or downloading the FEMA mobile app.

To register with FEMA, go online with any computer, smartphone or tablet to DisasterAssistance.gov, call the FEMA Helpline, or download the FEMA mobile app. Help is available in most languages and the FEMA Helpline is open 6 a.m. to 10 p.m., seven days a week, until further notice.

Disaster recovery centers are staffed by representatives from the Governor’s Office of Homeland Security and Emergency Preparedness, the Federal Emergency Management Agency (FEMA), U.S. Small Business Administration (SBA), National Flood Insurance Program specialists, volunteer groups and other agencies. These representatives are available to provide information about disaster assistance, flood insurance, personal and property risk reduction and low-interest disaster loans for homeowners, renters and businesses. They can also help survivors apply for federal disaster assistance.

Disaster Survivor Assistance (DSA) teams are canvassing many affected areas and are able to register people for FEMA assistance if needed. Sometimes these teams will remain in certain locations convenient to the community, such as a library or mayor’s office. When residents require further assistance the teams may refer them to a disaster recovery center nearby.

It is not necessary to visit a center to register for and receive federal disaster assistance. If possible, survivors should register with FEMA before visiting a recovery center.

Disaster survivors who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585 to register. Those who use 711 or Video Relay Service or require accommodations while visiting a center may call 800-621-3362. All disaster recovery centers are accessible and equipped with tools to accommodate disaster survivors who need disability-related communication aids. Each disaster recovery center has assistive technologies for people with disabilities. To arrange to have an ASL interpreter at the DRC when you visit, call 225-382-1739.

Low-interest disaster loans from the SBA are available for businesses of all sizes including landlords, private nonprofit organizations, homeowners and renters. Disaster loans cover losses not fully compensated by insurance or other recoveries.

For more information, applicants may contact the SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing DisasterCustomerService@sba.gov or visiting the SBA’s website at sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

For information call the FEMA helpline at 800-621-3362, download the FEMA mobile app, or go online to www.DisasterAssistance.gov or www.fema.gov/disaster/4277.  

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Disaster Recovery Center to Open in West Baton Rouge Parish for Louisiana Survivors

Child Care Service Available for Louisiana Survivors Visiting Celtic Studios Disaster Recovery Center

BATON ROUGE, La. – Child care service is now available for Louisiana survivors while they are visiting the FEMA Disaster Recovery Center at Celtic Studios in Baton Rouge.

The child care service is provided during the hours of the Disaster Recovery Center:    

East Baton Rouge Parish

Location:  Celtic Studios

10000 Celtic Drive
Baton Rouge, LA 70809
Hours: 8 a.m. to 6 p.m. (Monday through Sunday)

Parents of children ages 3-12 may use the free child care service while they conduct business at the Disaster Recovery Center. The child care service is not a day care and children cannot be left at the Disaster Recovery Center.

The child care service is provided by volunteers of Children’s Disaster Services, a ministry of the Church of the Brethren. All child care volunteers are trained in a 27-hour workshop.

The child care service is offered in a secure location at the Disaster Recovery Center. Upon check in, a parent is given a numbered badge that is identical to one placed on his or her child. This badging process ensures that only the child’s parent can check the child out of the care service.

Children’s Disaster Services will continue to provide their child care service at the Disaster Recovery Center as long as qualified volunteers are available.

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Child Care Service Available for Louisiana Survivors Visiting Celtic Studios Disaster Recovery Center

Your FEMA Registration is Important – Remember to Keep it Updated

BATON ROUGE, La. – Louisiana homeowners and renters who have registered for disaster assistance with FEMA following August storms and flooding are encouraged to stay in touch as the application is processed. The deadline for applying is Oct. 13.

Housing help, home repairs, and various other types of aid may be available to individuals who qualify with damage or loss from severe storms and flooding beginning August 11, 2016, and ending August 31, 2016. Federal funding may be available to affected individuals in Acadia, Ascension, Avoyelles, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Pointe Coupee, St. Helena, St. Landry, T. James, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington, West Baton Rouge and West Feliciana.

Once you have registered, you can contact FEMA to check the status of your application or ask questions about the federal disaster assistance process. If you change your address or phone number, you should update that information with FEMA. Missing or erroneous information could delay scheduling a home inspection or receiving assistance.

Homeowners and renters may update their information the following ways:

  • by going online to DisasterAssistance.gov;
  • by calling 800-621-3362. Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Applicants who use 711 or Video Relay Service may also call 800-621-3362. The toll-free numbers are open from 6 a.m. to 10 p.m. seven days a week. Multilingual operators are available.
  • by talking face-to-face with a specialist at a disaster recovery center. Find the closest one at fema.gov/disaster-recovery-centers or by calling the FEMA helpline at 800-621-3362.
  • by downloading the FEMA mobile app.

When updating your information, you should have on hand the nine-digit number you received when you registered. This number is on all correspondence you receive from FEMA and is a key identifier in tracking assistance requests.

For more information on the Louisiana recovery, visit the disaster webpage for the March storms at fema.gov/disaster/4277 or http://gohsep.la.gov/.

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Your FEMA Registration is Important – Remember to Keep it Updated

FEMA Speaks Your Language

BATON ROUGE, La. – If you or someone you know wants to apply for federal disaster assistance, the Federal Emergency Management Agency probably can provide a translator or interpreter who speaks your language.

When you call the FEMA helpline, 800-621-3362, you will be asked in English to press “1” for English, or in Spanish, to press “2” for Spanish. If you do not press “1” or “2”, and do not hang up, an English-speaking registration assistant will answer and a language translator will be brought on line to assist the caller in registering for FEMA assistance. FEMA is able to provide translators for most languages.

To register, go online to DisasterAssistance.gov or call the FEMA helpline. Help is available in most languages and phone lines are open 6 a.m. to 10 p.m. seven days a week until further notice. An American Sign Language interpreter can be made available at the Disaster Recovery Center when you visit.

Disaster survivors who are deaf, hard-of-hearing or have a speech disability and use a TTY may call 800-462-7585 to register. Those who use 711 or Video Relay Service may call 800-621-3362. All disaster recovery centers are accessible and equipped with tools to accommodate disaster survivors who need disability-related communication aids. Each disaster recovery center provides communication accessibility tools for people with communication disabilities.

For information call the FEMA helpline at 800-621-3362 or go online to www.DisasterAssistance.gov or www.fema.gov/disaster/4277.

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FEMA Speaks Your Language

Survivors in St. James and West Baton Rouge Parishes May Receive FEMA Help, Urged to Register

BATON ROUGE, La. – Survivors in 22 Louisiana parishes may now be eligible for federal disaster assistance as a result of the continuing severe storms and floods that began Aug. 11.

St. James and West Baton Rouge parish disaster survivors may now be eligible for federal disaster assistance. They join Acadia, Ascension, Avoyelles, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Point Coupee, St. Helena, St. Landry, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington and West Feliciana as parishes where survivors may receive FEMA help.

Apply for FEMA help three ways:

  • Log onto DisasterAssistance.gov with any computer, smartphone or tablet.
  • Download and use the FEMA mobile app.
  • If you cannot access the website or FEMA app call the FEMA helpline at 800-621- 3362. If you use TTY, call 800-462-7585. If you use 711 or Video Relay Service (VRS), call 800-621-3362.

You don’t need to register again if you’re a survivor in St. James or West Baton Rouge parish who has already done so. The toll-free telephone numbers are operating from 6 a.m. to 10 p.m. seven days a week until further notice.

FEMA never charges fees to apply for or receive federal disaster assistance. State and federal officials encourage you to be alert for scams and report any suspicious activity by calling the Louisiana Attorney General’s Consumer Protection hotline at 800-351-4889.

Assistance provided by FEMA for homeowners and renters can include grants for rent, temporary housing and home repairs to their primary residence, as well as other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs.

In addition, Assumption, Cameron, St. Charles, St. James, St. John the Baptist and West Baton Rouge parishes have joined Acadia, Ascension, Avoyelles, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Point Coupee, St. Helena, St. Landry, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington and West Feliciana as parishes eligible for FEMA Public Assistance.

Low-interest disaster loans from the U.S. Small Business Administration (SBA) also may be available to help individuals and business owners recover from the effects of the disaster. SBA helps businesses of all sizes, private nonprofit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. The loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

Homeowners and renters should apply as quickly as they can, even if they have insurance. FEMA cannot duplicate insurance payments but underinsured applicants may receive help after their insurance claims have been settled.

Residents are urged to contact their insurance company to file their flood insurance claims. For flood insurance policyholders who may have questions, FEMA has streamlined its process to better service claims and answer questions. Policyholders may call 800-621- 3362 Monday through Friday from 8 a.m. to 6 p.m. and select Option 2. Call center staff are available to assist policyholders with information regarding their policy, offer technical flood guidance to aid in recovery, and respond to general as well as complicated questions about the NFIP. Policyholders with questions specifically about an insurance claim can be transferred to their insurance carrier for additional assistance.

Download and use the FEMA mobile app for disaster resources, weather alerts, and safety tips. You can also check the status of your FEMA help application. The app provides a customizable checklist of emergency supplies, maps of open shelters and weather alerts from the National Weather Service for up to five locations across the Nation. The latest feature of the app allows you to send notifications to your device to remind you to take important steps to prepare your home and family for disasters. Go to Ready.gov for more details.

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We urge everyone to continue to use caution in areas where floodwaters remain. Monitor DOTD’s www.511la.org website for updated road closure information. Look for advisories from your local  authorities and emergency managers. You can find the latest information on the state’s response at www.emergency.la.gov. GOHSEP also provides information on Facebook and Twitter. You can  receive emergency alerts on most smartphones and tablets by downloading the new Alert FM App. It is free for basic service. You can also download the Louisiana Emergency Preparedness Guide and find other information at  www.getagameplan.org.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to,

recover from, and mitigate all hazards.  Follow us on Twitter at https://twitter.com/femaregion6 and the FEMA Blog at http://blog.fema.gov.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of  money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling (800) 659-2955, emailing  disastercustomerservice@sba.gov, or visiting SBA’s website at SBA.gov/disaster Deaf and hard-of- hearing individuals may call (800) 877-8339.

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Survivors in St. James and West Baton Rouge Parishes May Receive FEMA Help, Urged to Register

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