Be Aware of Scam Artists

PENSACOLA, Fla. – Floridians whose homes were damaged in the recent severe storms may encounter people posing as inspectors, government officials or contractors. These persons may try to obtain personal information or collect payment for disaster assistance or repairs.

FEMA employees DO NOT solicit or accept money from disaster survivors. Many legitimate disaster assistance employees may visit your property such as insurance agents, FEMA disaster survivor assistance teams and inspectors.

Please keep these things in mind:

  • FEMA and disaster survivor assistance teams are in the field. They may be asking for information to process an application.  FEMA disaster survivor assistance teams coordinate their activities with local emergency managers and make local law enforcement agencies aware of their presence. They will always be wearing FEMA photo IDs. Disaster survivor assistance teams never ask for or accept payment for their services.
  • Ask to see ID badges. All FEMA representatives will have a laminated photo ID. A FEMA shirt or jacket is not proof of identity. If you are unsure or uncomfortable with anyone you encounter, please contact local law enforcement. However, other people knocking on doors at damaged homes or phoning homeowners claiming to be building contractors could be con artists, especially if they solicit money.
  • Safeguard personal information. Do not give personal information to anyone who is not a federal employee. If a disaster survivor assistance team member offers to help you register with FEMA on the spot, you may give your Social Security number to them. Disaster survivor assistance teams will have federal identification.  FEMA will only request bank account numbers during the initial registration process.
  • Federal workers do not solicit or accept money. FEMA and U.S. Small Business Administration staff never charge applicants for disaster assistance, inspections or help to fill out applications. FEMA inspectors verify damages, but do not involve themselves in any aspect of the repair nor recommend any contractor.

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Be Aware of Scam Artists

Scam Artists Attempt To Prey On Disaster Survivors

TRENTON, N.J. – Fraud and scams are age-old issues that surface in the aftermath of any disaster. Using old and new methods, scam artists seek to obtain vital information or take advantage of survivors focused on recovery.

New Jersey residents need to be on alert. Some of the most common scams after a disaster include:

Home Repair Scams

Unregistered home improvement contractors may take the disaster survivor’s money and disappear, leaving unfinished work and unsafe homes. Before hiring a contractor, the survivor should check with the New Jersey Division of Consumer Affairs at 800-242-5846 to make sure the contractor is registered, as well as ask for a copy of the contractor’s liability insurance and verify the policy is valid. All contracts should be in writing, and reviewed before being signed. Full payment should not be made until the work is completed.

The local police department should be notified of suspected fraud.

Price Gouging

Excessive price increases are illegal. Check with the New Jersey Consumer Affairs office at www.NJConsumerAffairs.gov or call 800-242-5846 if you suspect the prices are too high.

Identity Theft

People may pretend to be employed by the Federal Emergency Management Agency (FEMA) or other government agencies, such as the U.S. Small Business Administration (SBA) or public utilities. By going door-to-door to storm-damaged homes, or by phone or on the internet, con artists may try to obtain personal information such as Social Security and bank account numbers.

Remember:

  • A FEMA or SBA shirt or jacket is not absolute proof of someone’s affiliation with these agencies. All authorized FEMA or SBA personnel display a laminated photo identification card, which they are required to wear at all times;
  • Individuals can register for assistance and follow up on previous applications online at DisasterAssistance.gov, or by web-enabled mobile device at m.FEMA.gov. By phone or 711/VRS, call 800-621-FEMA (3362) or TTY 800-462-7585.
  • On any follow-up calls, a FEMA representative would ask only for the last four digits of the applicant’s social security number.

False Payment or Bribe

Imposters may ask for some form of service payment, or bribe – something no FEMA, SBA or federal agency employee should ever do. FEMA-contracted housing inspectors assess damage but do not determine cost estimates. FEMA does not hire or endorse specific contractors to fix homes or recommend repairs.

Con artists may pose as insurance specialists or expeditors, claiming they can convince FEMA to increase home repair damage aid or the insurer to pay a larger settlement. The scammers ask the applicant or policyholder to sign a contract giving them a percentage of the “increased” payment. The essence of the con is to take a percentage of the damage grant or policy settlement that would be given anyway. FEMA always deals directly with each applicant and is always willing to consider an appeal by sending a new inspector to review damaged property or claimed losses.

Charity Scams

Before donating, people should investigate to be sure the organization asking for donations is registered to solicit in New Jersey and ask how the money will be used.

For other questions, New Jersey residents can contact the New Jersey Consumer Affairs office at www.NJConsumerAffairs.gov or by calling 800-242-5846.

 

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema,

and www.youtube.com/fema.  Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema. 

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Scam Artists Attempt To Prey On Disaster Survivors

Watch Out For Fraudsters

TRENTON, N.J. — As many Garden State residents work to recover from Hurricane Sandy, state and federal officials are warning of a danger lurking around the corner:  phony building contractors and other scam artists could soon appear in your community attempting to take advantage of your vulnerability as a disaster survivor.

There are a few simple steps that you can take to make sure you’re dealing with an honest person. 

Your first and best defense is to know the most common post-disaster fraud practices.

Here are some of the fraudster’s favorites:

Phony housing inspectors: If your home’s damage is visible from the street, you may be especially vulnerable to the phony housing inspector who claims to represent FEMA or the U.S. Small Business Administration (SBA). You should:

  • Ask to see the inspector’s identification badge if he or she does not offer to show it. A FEMA or SBA shirt or jacket is not proof of someone’s affiliation with the government. All federal employees and contractors carry official, laminated photo identification.

  • Avoid giving bank account numbers to an inspector claiming to be affiliated with the federal government. FEMA inspectors never require banking information.

  • Understand that FEMA housing inspectors verify damage, but do not hire or endorse specific contractors to fix homes or recommend repairs. They also do not determine cost estimates.

Fraudulent building contractors:  Damage visible from the street can also bring out sham contractors who visit your home offering to begin work immediately. They take your money and disappear, leaving behind unfinished work and unsafe homes. 

  • Before hiring a contractor, check with the New Jersey Division of Consumer Affairs at 800-242-5846 to make sure the contractor is registered.

  • Ask for a copy of the contractor’s liability insurance and verify that the policy is valid.

  • All contracts should be in writing, and reviewed before being signed.

Fake offers of state or federal aid: If someone claiming to be from FEMA or the state visits, calls

or emails you asking for your Social Security number, bank account number or other sensitive information, beware. That information could be sold to identity thieves or used to defraud you.

A twist on this scam is the phone or in-person solicitor who promises to speed up the

insurance, disaster assistance or building-permit process. Then there are scam artists who promise

you a disaster grant and ask for large cash deposits or advance payments in full.

Here’s what to do:

  • Provide your Social Security number and banking information only when registering for FEMA assistance, either by calling 1-800-621-FEMA (3362), TTY 1-800-462-7585, or going online at www.disasterassistance.gov or via a web-enabled phone at m.fema.gov.   If you use 711-Relay or Video Relay Services, call 1-800-621-3362.

  • Know that federal and state workers do not solicit or accept money.  FEMA and SBA staff never charge applicants for disaster assistance, inspections or help in filling out applications.  If in doubt, do not give out information, and report people claiming to be government workers to local police.

Price Gouging:  Excessive price increases are illegal.  Check with the New Jersey Division of Consumer Affairs at www.NJConsumerAffairs.gov or call 800-242-5846 if you suspect prices are too high.

Charity Scams:  Before donating, be sure to investigate to make sure the organization asking for donations is registered to solicit in New Jersey.  Ask how the money will be used.

For other questions, New Jersey residents can contact the New Jersey Division of Consumer

Affairs office at www.NJConsumerAffairs.gov or by calling 800-242-5846.

 

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate’s activities at www.twitter.com/craigatfema. 

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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Watch Out For Fraudsters