What’s Available at a Mississippi Disaster Recovery Center

OXFORD, Miss. – The Mississippi and federal emergency agencies are operating five disaster recovery centers in Mississippi to offer a number of services to individuals affected by the December storms. The centers, located in Benton, Coahoma, Marshall, Quitman and Tippah counties, are jointly operated by the Mississippi Emergency Management Agency and the Federal Emergency Management Agency in partnership with county and local agencies. They serve as one-stop-shops to provide community access to recovery services, referrals and information.

Anyone who needs reasonable accommodations when visiting the centers may request them by calling the FEMA helpline at 800-621-3362, or (TTY) 800-462-7585. Accommodations include American Sign Language interpreters, listening devices for the hard of hearing, magnifiers for low vision and video remote sign language interpreting. Service animals are welcome, and the centers are accessible to everyone.

While individuals are encouraged to register with FEMA before visiting a disaster center, they can use on-site services to contact FEMA and register for disaster assistance by calling 800-621-3362 or (TTY) 800-462-7585. Those who use 711-Relay or Video Relay Services can call 800-621-3362 to register. Online registration can be done at DisasterAssistance.gov by computer, tablet, iPhone, Android or other mobile device. MEMA and FEMA staff are available to answer questions on the status of applications and on special programs such as disaster unemployment assistance and disaster legal services.

Survivors are strongly encouraged to submit their claims to their private insurance providers early. If private insurance leaves coverage gaps, survivors may be eligible for FEMA assistance for their remaining needs. “Remaining needs” includes temporary lodging, personal property losses, medical or dental expenses, moving and storage fees or other costs not covered by personal insurance.

Applicants with questions about the determination letters they receive from FEMA can sit and talk with staff members who are prepared to explain the terms of the letters and to help applicants with the appeal process.

The Mississippi State Board of Contractors has provided the centers with two handouts – “A Consumer’s Guide to Home Improvement Contracts” and “Don’t Get Scammed!” – to aid people facing property repairs. State regulations require contractors to be licensed. Consumers can contact the Board’s hotline at 800-880-6161or 601-354-6161 to report fraudulent activity.

Center staff may direct storm survivors dealing with high levels of stress after the December storms to call the Mississippi Department of Mental Health hotline at 877-210-8513 from 9 a.m. to 4 p.m. Monday through Friday. The call is free and confidential.

Business owners, homeowners, renters and private nonprofit organizations whose losses were not fully covered by their private insurance can apply for a low-interest loan from the U.S. Small Business Administration. The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. An SBA representative is available at each center to assist applicants with the application process. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

All of these resources are located at the following disaster recovery centers:

Benton County

Ashland Fire Department

60 Third St.

Ashland, MS 38603

Coahoma County

Clarksdale Civic Auditorium

506 East 2nd St.

Clarksdale, MS 38614

Marshall County

Spring Hollow Plaza

198 N. Memphis St.

Holly Springs, MS 38635

Tippah County

The former Magnolia Women’s Center

41 B Mitchell Ave.

Walnut, MS 38683

Quitman County

Marks Fire Department Station

108 W. Main St.

Marks, MS 38646

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All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.