Holiday Hours Posted for DRCs; SBA to Open Loan Center in Hays County

AUSTIN, Texas – Holiday hours for Disaster Recovery Centers (DRCs) have been announced by the Federal Emergency Management Agency (FEMA). In addition, the DRC in Hays County will transition to a U.S. Small Business Administration (SBA) Disaster Loan Outreach Center (DLOC).

Representatives from the SBA will be available at the DLOC to meet individually with residents and business owners to answer their questions, explain SBA’s disaster loan program, help them complete their applications and close their approved disaster loans.

The Hays County DRC located at the Hays County Government Center, 712 S. Stagecoach Trail, San Marcos, will close at 6 p.m., Dec. 30, and will reopen as an SBA DLOC on Jan. 4. Hours of operation at the DLOC will be 8 a.m. to 5 p.m. Monday – Friday.

All State/FEMA DRCs in Texas will be closed Dec. 23 to Dec. 27 and Jan. 1 to Jan. 3 for the Christmas and New Year holidays, respectively. All DRCs will close for the day at 2 p.m., Dec. 31.

Visiting a DRC is not required to register for FEMA assistance. Survivors with questions regarding the application or the appeals process, or who decide to register for assistance after a DRC closes can apply online at DisasterAssistance.gov or by phone (voice, 711 or relay service) at 800-621-3362. (TTY users should call 800-462-7585.) The toll-free lines are open 7 a.m. to 10 p.m. seven days a week, which will remain open throughout the holiday. Multilingual operators are available.

Specialists from the State of Texas, FEMA, SBA, nongovernmental organizations and the local community are available at DRCs to answer questions and provide information on the types of assistance available to homeowners, renters and business owners who sustained damage as a result of the severe storms, tornadoes, straight-line winds and flooding from Oct. 22 to Oct. 31.

Active DRCs in eight Texas counties are listed here:

Caldwell County
Allen Bates River Park
Intersection of FM 1979 and Fannin St.
Martindale, TX 78655

Cameron County
Bob Clark Social Service Center
9901 California Rd.
Brownsville, TX 7

Harris County
Denver Harbor
Multi-Service Center
6402 Market St.
Houston, TX 77020

Hays County
Hays County Government Center
712 S. Stagecoach Trail
San Marcos, TX 78666
(Closing at 6 p.m. Dec. 30. Reopens as an SBA Loan Center at 9 a.m. Jan. 4)

Navarro County
Navarro Center Mall
800 N. Main St.
Corsicana, TX 75110

Hidalgo County
Porter P. Doss Memorial Library
515 South Kansas Ave.
Weslaco, TX 78596

Travis County
Elroy Community Library
13512 FM 812
Del Valle, TX 78617

Dove Springs Recreation Center
5801 Ainez Drive
Austin, TX 78744

Willacy County
Willacy County EMS
693 South 7th St.
Raymondville, TX 78580

All DRCs have the same normal hours of operation:

9 a.m. to 6 p.m. Monday – Friday
9 a.m. to 2 p.m. Saturday
Closed Sunday
All DRCs will close at 2 p.m. on Dec. 31 and will be closed for the holidays Dec. 23 to Dec. 27 and Jan. 1 to Jan.3

For more information on Texas recovery, visit the disaster web page at www.fema.gov/disaster/4245, Twitter at https://www.twitter.com/femaregion6 and the Texas Division of Emergency Management website, https://www.txdps.state.tx.us/dem.

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All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. 

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

Visit www.fema.gov/texas-disaster-mitigation for publications and reference material on rebuilding and repairing safer and stronger.