FEMA Opens Flood Response Office for Connecticut Flood Insurance Policyholders

National Flood Insurance policyholders who suffered damage from Hurricane Sandy and who have questions about their flood insurance claims can get help from a new office in Meriden.

Those with questions about their homeowners insurance, which does not cover flood-related claims, should direct their inquiries to the state Insurance Department.

The Federal Emergency Management Agency’s National Flood Insurance Program has opened a Flood Response Office to service both National Flood Insurance Program policyholders and the agents who write those policies.

The Flood Response Office is located at 1064 E. Main St., Meriden, CT 06450. Operating hours are 8 a.m. to 5 p.m. Monday through Friday and 8 a.m. to noon on Saturday, until further notice. The contact person at the office is NFIP General Adjuster Jim Cavazos. The office will remain open for as long as there is a need for the service.

The Flood Response Office will coordinate with insurance companies that write flood policies and the NFIP Direct Servicing Agent to provide guidance, define the scope of coverage, assist with the reinspection of losses and answer policyholders’ questions. The office number is 203-634-1118.

The Connecticut Insurance Department has a number that policyholders can call if they are having issues with their insurance companies related to homeowners insurance claims or other insurance matters in the wake of Sandy. Call the Consumer Helpline at 860-297-3900 or 800- 203-3447.

Policyholders can also email their questions or complaints to the Insurance Department at: cid.ca@ct.gov or visit the Department’s Web site at http://ct.gov/cid

For more information on National Flood Insurance, visit www.floodsmart.gov.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362. For TTY, call 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.