Fact Sheet: Missouri’s 2-1-1 Help Line

Missouri’s 2-1-1 Help Line

• Missouri residents impacted by the recent severe storms and floods can dial 2-1-1, a free telephone service that helps people find the local resources they need before, during and after a disaster. All calls are private and confidential.
• In Missouri, United Way 2-1-1 has partnered with the Federal Emergency Management Agency (FEMA) and other agencies to provide answers, services, relief and vital information on a number of topics including medical needs, home repairs, debris clearance, crisis counseling, and disaster unemployment assistance, as well as food, water and clothing needs.
• The 2-1-1 line is available 24 hours a day, seven days a week. Missouri residents can also call 800-427-4626 to speak with a trained resource specialist. TTY (866-385-6525) and multilingual services are also available.
• Missourians can also call 2-1-1 to volunteer support for disaster relief or donate help to agencies.
• In addition to dialing 2-1-1, Missouri residents can click onto the local United Way websitewww.211helps.org) for advice and information on where to find help. The site includes an easy-to-use search tool to locate disaster-related services in your city or county. These services cover a wide range from food banks, home repair and health care to legal services, disaster shelters and mental health support.
• The website also includes an online chat function (available Mon–Fri 9 a.m.-5 p.m.) as well as links to downloadable United Way 2-1-1 Missouri and Southwest Illinois mobile apps for iPhone and Android phones.
• During the telephone session or online chat, callers may be asked to provide United Way with some basic demographic information such as email address, zip code and age. United Way 2-1-1 Missouri and Southwest Illinois is committed to caller privacy and agrees to keep this information confidential. United Way does not sell, rent or exchange any caller information.

###

For breaking news about flood recovery, follow FEMA Region 7 on Twitter at https://twitter.com/femaregion7 and turn on mobile notifications or visit the FEMA web pages dedicated to this disaster at www.fema.gov/disaster/4250.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.